Alan Hong Email & Phone Number

Calgary, Alberta, Canada

• Managed the conversion of pinpad systems from Paymentech to Adyen, enhancing transaction security for POS tills and kiosks.• Configured and optimized Vista POS/Vista Kiosk systems, automating cinema data audits by 15% through SQL scripts.• Provided daily monitoring for cinema data transfer, ensuring seamless communication with film distributors.• Spearheaded configuration of Loyalty Systems and Voucher Management, optimizing customer rewards processes.

Calgary, Alberta, Canada

• Redesigned and maintained HR Online and HR Corporate Library websites, ensuring compliance with W3C standards and improving accessibility.• Debugged and optimized website performance, resulting in a 7.14% improvement in business process efficiency.• Collaborated with content owners to implement new site features and resolve defects, meeting project deadlines.

Grande Prairie, Alberta, Canada

• Delivered comprehensive desktop support and troubleshooting for Active Directory, software installations, and virtual applications, maintaining system uptime and resolving user issues efficiently.• Reduced hardware maintenance costs by migrating desktop systems to thin client technology.• Managed hardware assets, coordinated IT hardware disposal, and monitored system performance using PA Server Monitor, preventing system downtime.• Led the Thin Client technology migration and Windows 7 migration projects, completing both on time and within budget.

Master Of Commerce In Information Systems, Commerce In Information Systems

Certificate Program, Computer Science

Completed courses: C Programming, Database Management, Object-Oriented Programming with C++, PERL, Digital Media for the Web, Java