● Responsible for migrating multiple CRM systems into an on-premise deployment of Microsoft Dynamics.● Manage a database of 500k customers with $1.3B in annual revenue.● Configure all entities, forms, workflows and business processes for 19 user groups across 5 verticals. ● Enhance and manage development of Dynamics CRM synchronization clients written for Infor ERP, Salesforce and Zoho. ● Provide on boarding and continued training for 500 users.● Identify and configure third party integrations to enhance sales process.

● Managed a staff of ten responsible for 100,000 cases with $1.5M in permits annually.● Analyzed data and trends to establish performance metrics and measure operational efficiency.● Condensed workflows in Microsoft Dynamics to reduce operator error and improve data accuracy.● Integrated a solution called FixIt!Taylor, an app for customers to create their own cases within CRM.

● Developed and distributed “Taylor Today”, a quarterly magazine sent to every household designed to promote community events and provide residents information on all departmental projects.● Created videos to showcase community events, promote local business and highlight non-profit groups within the community.

● Updated communication programs to increase brand awareness.● Increased annual member events 66% from 24 to 40 over a two year period.● Developed and implemented a referral program to drive local business economic growth.● Established internal controls to improve tax and financial reporting.