Alan Ingram Email & Phone Number

Charlotte, Nc, Us

San Diego, California, United States

San Diego County, California, United States

Charlotte, North Carolina Area

Allscripts, (Formerly McKesson Provider Technologies Inc - Paragon Pharmacy Application) • Responded to product application support questions from customers or stakeholders, ensuring optimal customer service.• Analyzed problems with software applications identifying defects and recommending corrective action.• Captured and collected database information using Microsoft SQL Profiler and Microsoft SQL Management Studio for resolving application issues.• Assisted with supporting activations and rollouts through delivering after hours customer support.• Provided weekly customer updates related to product enhancements and resolutions for product defects, maintaining customer focus and aligning efforts with customers’ business objectives.• Documented issues along with resolutions and shared with team members, enabling improved team productivity.• Produced data for generating team performance metrics.• Mentored and guided team members offering knowledge and resources that improved team’s performance.• Took initiative and drove logical conclusions with proactive approach by using SQL database traces and queries, identifying insistency with software code.• Contributed in meetings through identifying resolutions for known application issues experience by Support Team.• Ensured programs met clinical specifications with validation of work items created to resolving application issues and correcting software defects.• Integrated clinical practice and technology into clinical workflows with application of clinical knowledge that supported safe and efficient patient care.• Acted as liaison between end users, clinicians and non-clinical analysts due to creating Knowledge Base articles, reducing amount of cases created by customer.

Charlotte, North Carolina Area

Pharmacy & Medication Administration Analyst, Paragon Pharmacy Application • Aligned business efforts with customers’ objectives.• Improved team’s productivity through documenting issues with resolutions and share with team members. • Provided data for pinpointing team performance metrics.• Adhered to defined standards driving quality execution.

Matthews, Nc

• Prepared chemotherapy, using sterile technique and PhaSeal system under supervision of hospital pharmacist, resulting in decreased patient wait times and promoted chemotherapy safety.• Implemented 797 USP policies and procedures ensuring compliance.• Operated and maintained AutoMed Dispensing System in addition to pharmacy procurement.• Counts stock and maintains inventory records for (Pyxis) Medication Delivery Systems.

Charlotte, North Carolina Area

Pharmacy Business Analyst I, Paragon, Requirements & Analysis• Researched existing business and pharmacy related systems processes that enhanced current design and application integration.• Assisted in defining project characteristics, boundaries and prioritizes, as well as methods of acceptance and scope control for determining software deadlines and release dates.• Researched and evaluated impact on each application, customer base and future customers for each new requirement to better understand needs of application users.• Served as pharmacy subject matter expert (SME) providing enhancements that improved quality and success of application.• Translated stakeholders’ expectations into technology specifications, thereby improving application.• Performed workflow and gap analysis that increased application speed and minimized steps to enhance application features.• Identified, evaluated and documented functional and nonfunctional specifications meeting business requirements.• Evaluated and defined constraints or assumptions related to identifying business needs in conjunction with Product Manager, enabling determination of limitations within application scope.• Developed use cases that allowed stakeholders to quickly identify actions required for validating appropriate application workflows.• Reviewed software documentation pinpointing functionality that determined changes needed, resulting in software improvements.• Participated in initial acceptance testing promoting quality on requirement projects.

Concord, Nc

• Enters data into computer to maintain inventory records. • Operates and maintains Swisslog Robotic Dispensing System. Pharmacy Procurement • Compounds intravenous (IV) packs and TPNs using aseptic technique, under supervision of hospital pharmacist.• Counts stock and maintains inventory records for (Pyxis) Medication Delivery Systems and Omnicell Medication Delivery Systems.