Alan Ingram Email & Phone Number

Charlotte, NC, US

San Diego, California, United States

San Diego County, California, United States

Charlotte, North Carolina Area

• Allscripts, (Formerly McKesson Provider Technologies Inc - Paragon Pharmacy Application)
• Responded to product application support questions from customers or stakeholders, ensuring optimal customer service.
• Analyzed problems with software applications identifying defects and recommending corrective action.
• Captured and collected database information using Microsoft SQL Profiler and Microsoft SQL Management Studio for resolving application issues.
• Assisted with supporting activations and rollouts through delivering after hours customer support.
• Provided weekly customer updates related to product enhancements and resolutions for product defects, maintaining customer focus and aligning efforts with customers’ business objectives.

Charlotte, North Carolina Area

• Pharmacy & Medication Administration Analyst, Paragon Pharmacy Application
• Aligned business efforts with customers’ objectives.
• Improved team’s productivity through documenting issues with resolutions and share with team members.
• Provided data for pinpointing team performance metrics.
• Adhered to defined standards driving quality execution.

Matthews, NC

• Prepared chemotherapy, using sterile technique and PhaSeal system under supervision of hospital pharmacist, resulting in decreased patient wait times and promoted chemotherapy safety.
• Implemented 797 USP policies and procedures ensuring compliance.
• Operated and maintained AutoMed Dispensing System in addition to pharmacy procurement.
• Counts stock and maintains inventory records for (Pyxis) Medication Delivery Systems.

Charlotte, North Carolina Area

• Pharmacy Business Analyst I, Paragon, Requirements & Analysis
• Researched existing business and pharmacy related systems processes that enhanced current design and application integration.
• Assisted in defining project characteristics, boundaries and prioritizes, as well as methods of acceptance and scope control for determining software deadlines and release dates.
• Researched and evaluated impact on each application, customer base and future customers for each new requirement to better understand needs of application users.
• Served as pharmacy subject matter expert (SME) providing enhancements that improved quality and success of application.
• Translated stakeholders’ expectations into technology specifications, thereby improving application.

Concord, NC

• Enters data into computer to maintain inventory records.
• Operates and maintains Swisslog Robotic Dispensing System. Pharmacy Procurement
• Compounds intravenous (IV) packs and TPNs using aseptic technique, under supervision of hospital pharmacist.
• Counts stock and maintains inventory records for (Pyxis) Medication Delivery Systems and Omnicell Medication Delivery Systems.