Eric Alaniz Email & Phone Number

Virginia Beach, Virginia, United States

-Provide phone support assistance to customers-Assist customers with troubleshooting website issues-Review and solve incoming tickets for customers with site/server issues

Tumwater, Washington, United States

• Sort and Case mail/packages within a specified delivery route• Deliver and Collect packages along routes in rural areas• Be efficient with our time regarding delivery of mail and packages• Assist other rural routes with delivery of mail/packages if volume is high• Have excellent organization skills and attention to detail

Tempe, Arizona, United States

-Manage multiple incoming ticket queues for various teams-Assist Customer support agents with difficult inquires and troubleshoot specific issues a customer encounters-Constant communication across multiple teams for various products-Advanced usage with SSH connectivity and commands-Consistent learning and maintaining skillset through LinkedIn training-Contributing to internal blogs regarding system changes or processes

Culver City, California, United States

-Manage Agents on my team within their respective queues.-Answer any questions team memeber have regarding a problem a customer is encountering.-Investigate difficult problems a customer may encounter and find a resolution or escalate the issue to the respective team queue.-Assist with any escalations should the immediate supervisor be unavailable.

Culver City, Ca

- Receive incoming calls and chats from customers regarding issues with their services- Troubleshoot customer inquires with their server- Linux Server Administration- Troubleshoot minor PHP coding issues- Respond to customer ticket inquires regarding their server, email and billing issues- Mitigate any network issues - Assist agents with troubleshooting specific issues- Mitigate support channel assignment

Rancho Dominguez, Ca

• Receive incoming calls from guests regarding their order i.e status, cancellations, product information, and returns• Receive incoming calls from guests who would like to place an order over the phone• File claims with FedEx regarding any missing packages that guests state they did not receive• Answer emails sent from guests regarding their order status, product information, and shipping information• Consistent communication with our Warehouse regarding product measurements, out of stock items, incomplete orders, and returned orders• Troubleshoot website errors a guest may encounter and report if it is a major issue

Greater Los Angeles Area

• Respond to customer inquiries using Salesforce.com and unsubscribe users from Bizrate newsletters• Provide customers with contact information of merchants• Run daily report to clean out all spam emails from inbox in Salesforce.com• Provide review survey to customers to rate merchants they have purchased from• Report any fraud merchants that may appear on Shopzilla that users identify• Contact new merchants requesting them to participate in the customer review survey

• Resolve customer issues using MyCare, a company designed application• Consistently meeting daily solved cases quota• Issues resolved include Login problems, Privacy, Image Review, Underage users, Imposter Profiles and Profile problems• Use MySpace tool Overlord to correct problems with MySpace accounts and remove reported content

Assisted and provided knowledge to customers who looked to purchase an appliance or electronic device for their homeUp-sold different accessories and/or services that the customer may need or requireSet up installation for customers who requested or needed itWon awards for sales and customer service performanceBalanced out cash/checks/credit card slips for cash registers at days end

Bachelor, General Business

Associates, Liberal Studies

Activities and Societies: College Football Team