I am able to successfully interact at all levels to provide customer-focused solutions to diverse target markets. A results-driven and resourceful professional in the field of systems engineering. Outstanding presentation, oral and written communication skills. Energetic and ambitious individual motivated to increase any team’s capabilities and achievements. Skilled at assessing client needs, recommending strategies that enhance efficiency, implementing cutting-edge technology solutions, training/supporting end users and technical staff. Specializing in troubleshooting of cloud services, networking, on-premise infrastructures and also involved numerous migrations to the cloud. Over 15 years of experience working in an enterprise environment, recognized as having strong problem solving and analytical skills. Track record of effectively managing multiple demands in a fast-paced environment. I like to use my strong problem-solving and decision-making skills when needed. Driven to achieve exceptional customer service while troubleshooting plays a big role in my work ethic. Skilled in Service Now Admin, Windows Server, Cisco Call Manager, Management, Customer Service, Strategic Planning, team leader and cloud services such as Hybrid/co-managed/on-premises infrastructures and devices/platforms such as O365, Intune, Azure, Cisco Meraki, and Exchange.