Cloud Services Support Engineer 3
Positively represent Microsoft and communicate with corporate customers via telephone, email, Skype in regard to finding solutions for technical problem identified in Microsoft products. As a member of the cloud Intune team, pursue technical problems in the enterprise space, involving broad and in-depth product knowledge by using collaboration and receiving mentoring assistance as needed to protect premier customer’s company data. Frequently, these problems are politically charged situations as well, requiring the highest level of customer service. Responsible for managing the relationship with these customers and thoroughly documenting their cases. Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices and create technical articles and blogs for guiding other team members and customers.
