Create external/internal communications to enhance CX and deploy via various channels including, social, websites, database marketing, newsletters, events and customer facing activities. Design and direct the build and ongoing management of 2 websites, The Next Step and The Safe Step. Partner with the Leadership Team to create quarterly campaigns to ensure customer retention and acquisition.

Develop channels and create content to engage customers, build brand trust and increase in-bound activity. Manage all external communications via social media.

Working with small/medium enterprises to help them get smarter marketing. Sourcing new customers, building relationships with existing clients. Developing sponsorship opportunities and extending partnerships with suppliers.

Successfully market the award winning Hotel by creating and managing relationships with Irelands inbound tour operators and international tour operators. Successfully sell meeting space for local corporates and DMC’s (MICE).Manage the sales coordinator team of four, including coaching and mentoring, setting goals and forecasting, run weekly team meetings and quarterly performance reviews.Attend weekly sales and marketing meeting with hotel owner and General Manager to review business and marketing plans, new/existing business, forecasting and track performance on Hotel’s overall performance.Represent and market the Hotel by hosting familiarisation trips with the corporate and leisure markets.Create pricing structure for Hotel meetings/events/tour groups and arrange contracts including credit arrangements with new clients.Development of new product/service offerings to the corporate market including testing responses.

Manage 18% of Yahoo! Search Marketing total revenue in Australia.Market the business by introducing and training clients on new products and services. Manage client meetings with advertising agencies to assist with campaign optimisation and demonstrate new online search tools from Yahoo Search Marketing.Market Yahoo Search Marketing through attendance and participation of trade shows to roll out new search initiatives nationally.Participate in weekly sales and marketing meetings to review monthly targets and forecast future business, write proposals and attend networking events.

Achieve individual and team monthly sales targets - grew the business from a 50k to over 1mil turnover within 2 months of the business starting.Identify new target market opportunities, grow existing client revenue by creating and cross selling additional products and services.Train new sales team members (selling and support) about the Media Movers brand, products and positioning.• Writing monthly newsletter, • Write and deliver sales presentations to customers• Develop and implement new marketing/business campaigns through appropriate channels.

Consistently achieved and exceeded monthly sales targets.Achieved highest sales ever for the business in one month - $1.8 million.Managed the companies largest accounts including CCH, Lexis Nexus and the ATO.Grew from Customer Service to Account Manager to Client Relationship Manager coaching and mentoring team of 4 Account Managers.