Al Clark Email & Phone Number

Bradford, GB

Taking some time out to study and renovate our new home.Completed training and exams for AgilePM® Foundation and Practitioner certifications.Studying Azure, Python, Docker, as well as practical skills required to update our new home!

United Kingdom

Qualitative UX/UI Research: Used the Hypothesis Progression Framework to formulate hypotheses on why new users do not maintain regular use, regular users church out, and users feel frustrated with the product. Used social media, support forums and surveys (promoted on social media and in-product) to identify potential candidates to interview. Used.

Huddersfield, United Kingdom

• Taking accurate and detailed incident reports, providing initial repair / recovery services and empowering customers to make informed choices relating to their claims.
• Acted as first point of contact for new claims, collating all information at the stage of initial notification and allocating to relevant department.
• Informed customers on liability issues.
• Ensured all regulations and codes of practice set out by LV=, the FSA and FCA were followed.
• Identified and referred potentially fraudulent claims.
• Allocated PI and Hire opportunities as required, referring customers to relevant bodies.

Bradford, United Kingdom

• Selling IT hardware to Public, Education, Private and Retail sectors, competing for Bids to Tender.
• Built and maintained strong relationships with key accounts, monitoring orders and spending patterns ensuring customers received top service.
• Liaised with suppliers to ensure the best prices were obtained, maximising profit margins.
• Consistently hit rising sales targets in times of a national recession.
• Monitored websites to identify relevant RFQs and potential tender opportunities.
• Proven track record of working to deadlines on scheduled orders in line with customer SLAs.