Al Clark Email & Phone Number

Bradford, Gb

Taking some time out to study and renovate our new home.Completed training and exams for AgilePM® Foundation and Practitioner certifications.Studying Azure, Python, Docker, as well as practical skills required to update our new home!

United Kingdom

Qualitative UX/UI Research: Used the Hypothesis Progression Framework to formulate hypotheses on why new users do not maintain regular use, regular users church out, and users feel frustrated with the product. Used social media, support forums and surveys (promoted on social media and in-product) to identify potential candidates to interview. Used hypotheses to create conversation guides to gather and record meaningful feedback in the form of User Stories and Experiences. Managed resulting projects and worked with engineering teams to prioritise tasks.Agile / Scrum: Worked in a fast-moving sprint cycle, using Agile / Scrum techniques to deliver work quickly and efficiently, using Kanban boards to manage ongoing projects and workloads.Adapting to Change: Visual Studio for Mac, formerly Xamarin Studio, was an acquisition asset from Microsoft’s purchase of Xamarin in 2016. The value in adapting to working as an Agile team, learning and advocating Agile skillsets and methodologies, and adopting a growth mindset was crucial to the success of Visual Studio for Mac and ensuring it remained a valued and prominent asset.Agile Project Management: Led the journey of Visual Studio for Mac from being not accessible, to meeting all US and EU accessibility standards. Managed bi-lateral relationships with third party accessibility testers, prioritised and managing bugs and tasks, and worked with the engineering team to ensure all workloads were completed. The project was delivered in full and on schedule.Communication: Liaised with engineering teams, third party partners and stakeholders to calculate and agree on projected timescales and targets. Sent regular accessibility updates via email to stakeholders and all relevant parties. Presented monthly status reviews and contributed to quarterly pillar reports. Created and maintained dashboards, enabling teams to view the progress, status, projections, potential barriers, and subsequent mitigation plans.

Huddersfield, United Kingdom

Taking accurate and detailed incident reports, providing initial repair / recovery services and empowering customers to make informed choices relating to their claims.• Acted as first point of contact for new claims, collating all information at the stage of initial notification and allocating to relevant department.• Informed customers on liability issues.• Ensured all regulations and codes of practice set out by LV=, the FSA and FCA were followed.• Identified and referred potentially fraudulent claims.• Allocated PI and Hire opportunities as required, referring customers to relevant bodies.• Recognised for consistently achieving 100% call quality.• Coached trainees, preparing them for their new role.• Company Fire Warden – ensuring the health and safety regulations were met.

Bradford, United Kingdom

Selling IT hardware to Public, Education, Private and Retail sectors, competing for Bids to Tender.• Built and maintained strong relationships with key accounts, monitoring orders and spending patterns ensuring customers received top service.• Liaised with suppliers to ensure the best prices were obtained, maximising profit margins.• Consistently hit rising sales targets in times of a national recession.• Monitored websites to identify relevant RFQs and potential tender opportunities.• Proven track record of working to deadlines on scheduled orders in line with customer SLAs.• Held keys to the company premises and responded to alarm calls outside of office hours.• Resolved customers’ problems and queries whilst adhering to CCL’s terms and conditions, as well as the Sales of Goods Act and Distance Selling Regulations.• Had confidence dealing with challenging customers, often reaching a resolution and turning a situation into a mutually amicable one.• Showed dexterity dealing with top-level call escalations and written complaints wherever issues were not initially resolved to satisfaction.• Offered technical assistance over the telephone to assist the technical advisers when required.• Interviewed and hired candidates; Devised training for Sales and Customer Service roles.