Leading several organizations down a well strategize solutions based technology roadmap. Removing barriers and improving flow between organizations and departments by providing improved communications and use of collaborative resources. Negotiating contract terms and conditions. Reviewing current budget spend and reducing costs while improving services. Addressing shortcomings in a number of technology spaces including an ageing infrastructure, insufficient Internet bandwidth, reviewing and implementing SaaS and IaaS. Listening closely to business partners on areas of concern and addressing by carefully planning out timely and long-range solutions.• Engaged all key partners of organization to collect, analyze and strategize on all IT and security initiatives.• Developed key relationships within the organizations proving clear dialogue and providing high-level insight on business IT related initiatives.• Highly focused on areas of budget waste reigning in and revising contracts.• Updated lapsed contracts and services which create high risk.• Evaluating current LAN, WAN and system deployment while redesigning using simple and elegant solutions providing better service, reducing costs and more resilient results.• Developed and implemented policies and procedures helping the organizations define processes.• Support for three large facilities within California with a staff of seven with an organization that supports over 53,000 members, over 500 residents and 450 employees.• Drive adoption of new technology such as SD-WAN, integrated vBLE/WiFi, AI monitoring systems, and leveraging current technology such as cloud-based solutions.• Implementation of solutions with a goal of loan range capabilities allowing IT to focus on other initiatives.• Relentless in improving the working environment of employees with an emphasis on providing an efficient and collaborative workspace with considerate of usability.

• Three primary areas of responsibility: security, technical operations and information technology• Hired to research and implement solutions for an aggressive 2016 security roadmap including a DLP (Netskope), IDS (Alert Logic), AV (Sophos Cloud), NAC (network access control), log forwarding, third-party risk assessment (ISO 27001 and CIS CSC frameworks) and email encryption• Department lead and business decision maker with results driven solutions providing well thought out and timely solutions• Negotiated vendor contracts reducing overall spend and saving the company thousands of dollars and at the same time ensuring favorable terms and conditions• Worked closely with the community to implemented solutions to solve larger scale issues reducing IT overhead while producing a better working infrastructure• Developed an IT team with integrity where business units and individuals sought a relationship with IT due to our positive influence on the office environment• Tirelessly pursued refinement to our onboarding process as part building highly functional relationships across the community

• Focused on maintaining multiple high available hosted production websites with thousands of daily hits (hosted in US, HK and AU)• Supporting customer’s in-house software solutions with 40 plus instances with different software iterations• Enforcing change flow using development, test and production model across the company and with customers• Responsible for relationships with two hosted data center contracts (RackSpace/DataPipe One) with regular review of billing and system’s requirements• Managing TechOps and IT departments supporting over 40 clients and 175 users• Review of business approaches and procedures with goals to prepare the infrastructure for company’s growth• Review documentation practices of product and working with key players to increase efficiency particularly for professional services and customer support• Working with upper management mapping out business plans and providing a technological roadmap• Reviewing and mapping changes for current infrastructure and changes over the next year including a focus on security, robustness and appropriate access• Planning and implementing improvement to all office infrastructures to meet rapidly changing employee needs

• Worked directly with client to analyze current needs and provided solutions (lab required a single-sign-on solution for disparate systems, designed and implemented)• Utilized Linux system tools: Puppet, Nagios, Icinga, Zennos, CLI (embedded and add-on Linux tools)• Supported: Bugzilla, Apache, MySQL, SVN, Joomla, Office365, Google Enterprise, AWS, PKI certificates, ESX• Troubleshoot and resolved MySQL performance issue providing snap-shots as backup procedure• Documented client infrastructure analysis providing detailed information on potential cost savings ideas, security issues and potential problem areas.• Cost analysis of current infrastructure based on corporate needs, growth patterns and systems needing retirement

• Managed IT systems and services supporting more than 100 users across 7 connected offices• Supported high-available Solaris 10 FTP services, including rsync, tsh scripting and backups• Supported sales environment running on Solaris to demo high-end software product• Set up and maintained UK-based data center encompassing various technologies incl. Exchange 2007, virtual environments MS and ESX, COLT EU MPLS network, Avaya VoIP solution, Juniper VPN, network storage, backups and redundancies• Researched, developed and implemented solutions required by executive management team and department heads with a budget of $250k• Worked closely with EMT to derive future technologies to meet or enhance business requirements• Supported end users from over 10 countries with diverse computer backgrounds

Responsible for all help desk operations at the corporate headquarters.