Alan J. Felty Email & Phone Number

Little Rock, Arkansas, United States

*Responsible for the installation, configuration, and servicing of network infrastructure hardware and software, as assigned. *Supports a broad range of IT hardware and software across multiple client verticals.*Supports a range of Microsoft Desktop and Server Operating Systems and installs a variety of Applications.*Client-Facing Role that is responsible for Imaging and Deploying Desktop Equipment, Fielding Onsite Escalations from the Services Desk/Help Desk, and participating… Show more *Responsible for the installation, configuration, and servicing of network infrastructure hardware and software, as assigned. *Supports a broad range of IT hardware and software across multiple client verticals.*Supports a range of Microsoft Desktop and Server Operating Systems and installs a variety of Applications.*Client-Facing Role that is responsible for Imaging and Deploying Desktop Equipment, Fielding Onsite Escalations from the Services Desk/Help Desk, and participating in Services Desk/Help Desk Call Queue during Non-Peak hours.*Familiarity with Active Directory Domain including AD User Management, Group Policy Management, and AD Domain Join Concepts.*Required Understanding of Business Networks and how to connect devices to these networks for proper operation.*Required Logical Decision-Making Skills and Excellent Customer Service Skills.*Required Travel to various locations within the region for service incidents and other meetings. Show less

Dallas-Fort Worth Metroplex

*Deploy New Hardware and Software*Reimaging of New Hardware*Work with Laptops, PCs, MACs, and Peripherals*Resolve Print, Network and Connectivity Issues*Work directly with a Diverse Workforce*Performs other duties or special projects as assigned*Complete multiple simultaneous projects in a timely manner*Make regular changes in both Active Directory and Office 365 environments*Extensive knowledge of and experience working with cellular support (Android and… Show more *Deploy New Hardware and Software*Reimaging of New Hardware*Work with Laptops, PCs, MACs, and Peripherals*Resolve Print, Network and Connectivity Issues*Work directly with a Diverse Workforce*Performs other duties or special projects as assigned*Complete multiple simultaneous projects in a timely manner*Make regular changes in both Active Directory and Office 365 environments*Extensive knowledge of and experience working with cellular support (Android and IOS)*Extensive knowledge and experience with Windows OS (Windows 7, Windows 10)*Extensive knowledge of and experience working with Remedy*Extensive knowledge of and experience working with SCCM*Extensive experience with detailed documentation and ticketing Show less

Plano, Texas

*Respond to incidents regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech.*Incidents include, but are not limited to, workflow issues, application errors, user access, and functionality.*Receive, analyze, and process Electronic Medical Record(EMR) requests submitted via e-mail, web, phone, and voicemails.*Track, document, resolve or escalate the incident tickets and related issues in a timely manner.*Responsible for driving… Show more *Respond to incidents regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech.*Incidents include, but are not limited to, workflow issues, application errors, user access, and functionality.*Receive, analyze, and process Electronic Medical Record(EMR) requests submitted via e-mail, web, phone, and voicemails.*Track, document, resolve or escalate the incident tickets and related issues in a timely manner.*Responsible for driving resolution of incidents on a 24/7 Service Desk Show less

Denton, Texas

*Administered & supported e-commerce websites that the company used to sell refurbished electronics.*Supervised & trained a staff of 5 personnel how to properly list items for sale on the e-commerce sites the company used to sell refurbished electronics.*Negotiated pricing of refurbished electronics with Customers of Inside/Local Sales.*Managed and monitored pricing of refurbished electronics on e-commerce sites and local sales.*Responsible for making sure all items sold on… Show more *Administered & supported e-commerce websites that the company used to sell refurbished electronics.*Supervised & trained a staff of 5 personnel how to properly list items for sale on the e-commerce sites the company used to sell refurbished electronics.*Negotiated pricing of refurbished electronics with Customers of Inside/Local Sales.*Managed and monitored pricing of refurbished electronics on e-commerce sites and local sales.*Responsible for making sure all items sold on e-commerce websites were shipped according to the e-commerce website SLAs.*Implemented new shipping software within 3 months of being hired to streamline the Shipping & Receiving processes so the company could meet 100% of e-commerce website Shipping & Receiving SLAs. This resulted in a 50% increase in productivity in the Shipping & Receiving Department and this allowed the company to track 100% of all incoming & outgoing packages. Show less

Dallas/Fort Worth Area

• Managed, administered, & supported Network Infrastructure for Dell at customer sites. This included wireless, security, BYOD (Bring Your Own Device), Core Switches, Access Switches, and Layer 2/3 switches.• Manage 10 Cisco 6500 Series Switches, 50 Cisco 3500 Series Switches, 500 Cisco 3700Series Switches, 500 Cisco 2975 Series Switches, 50 Cisco 2800 Series Switches, and1000 Motorola Wireless Access Points.• Acted as a Liaison between Dell and the clients to help the clients… Show more • Managed, administered, & supported Network Infrastructure for Dell at customer sites. This included wireless, security, BYOD (Bring Your Own Device), Core Switches, Access Switches, and Layer 2/3 switches.• Manage 10 Cisco 6500 Series Switches, 50 Cisco 3500 Series Switches, 500 Cisco 3700Series Switches, 500 Cisco 2975 Series Switches, 50 Cisco 2800 Series Switches, and1000 Motorola Wireless Access Points.• Acted as a Liaison between Dell and the clients to help the clients use Dell to better leverage their Network Infrastructure needs. Show less

• Managed Muster of over 200 Navy Reservist to ensure they are paid in a timely manner.• Volunteered to be Leading Petty Officer of Administration Warfare Cell.• Elected to be the Public Affairs Officer of the First Class Petty Officers Association.• Mentored, supervised, and trained Junior Personnel on a daily basis to help guide them in their Navy Career not only to be more valuable to the U.S. Navy, but to prepare them for any future opportunities that they may choose to pursue.

Dallas/Fort Worth Area

• Managed Local and Remote Remedy Queue by creating custom reports that allowed members of the ASI Team to become more productive/efficient, a more valuable asset to ASI, and more Customer-oriented when it came to assisting ASI's customers and other ASI Team members. • Leveraged my unique skillset to be a more valuable asset to the team to provide a more customer-oriented approach to assisting customers. This allowed me to establish a very good rapport with ASI’s customers in a very short… Show more • Managed Local and Remote Remedy Queue by creating custom reports that allowed members of the ASI Team to become more productive/efficient, a more valuable asset to ASI, and more Customer-oriented when it came to assisting ASI's customers and other ASI Team members. • Leveraged my unique skillset to be a more valuable asset to the team to provide a more customer-oriented approach to assisting customers. This allowed me to establish a very good rapport with ASI’s customers in a very short time frame.• Created Technical Documentation and Training that was provided to ASI's customers. This allowed them to be more educated on how to use the Network Resources. This prevented less downtime for ASI's customers, provided a more productive/efficient workforce, and allowed ASI staff to transition to be a more Proactive Support Team versus a Reactive Support Team.• Managed, supported, and upgraded over 250 Windows Vista Desktops/Laptops to Windows 7 Desktops/Laptops in a span of 3 months which alleviated many issues that had caused more downtime for ASI customers. Show less

Forword Deployed To Afghanistan

• Managed overall day-to-day operations of Communications/IT Department of Provincial Reconstruction Team Farah.• Mentored, supervised, and trained junior personnel on Tactical Communication Equipment and Information Systems Equipment in an Expeditionary Environment.• Developed and Implemented Status/Accountability Tracking System that proved to be instrumental in 100% accountability of 160 Computer Information Systems and 220 Tactical Communication Systems at multiple sites in 44… Show more • Managed overall day-to-day operations of Communications/IT Department of Provincial Reconstruction Team Farah.• Mentored, supervised, and trained junior personnel on Tactical Communication Equipment and Information Systems Equipment in an Expeditionary Environment.• Developed and Implemented Status/Accountability Tracking System that proved to be instrumental in 100% accountability of 160 Computer Information Systems and 220 Tactical Communication Systems at multiple sites in 44 vehicles.• Performed detailed Site Surveys for Terminal Communications Facility, MC4 Medical Information System, and Tactical Operations Center for Wired and Wireless Network implemtations.• Local Subject Matter Expert for Military and Commercial Satellite Communications including Radio/TV/Internet connectivity.• Lead Communicator for over 100 Mounted Combat Patrols supporting primary Counter Insurgency mission. Show less

• Attended leadership training classes to take a more active leadership role at command.• Planned, implemented, and documented mentoring program to help junior personnel better shape their careers in the United States Navy Reserve.• Mentored, supervised, and trained junior personnel on how to be more successful in the United States Navy Reserve.• Developed Training Plan for junior personnel that resulted in 200 junior personnel being successfully trained in proper use of Department… Show more • Attended leadership training classes to take a more active leadership role at command.• Planned, implemented, and documented mentoring program to help junior personnel better shape their careers in the United States Navy Reserve.• Mentored, supervised, and trained junior personnel on how to be more successful in the United States Navy Reserve.• Developed Training Plan for junior personnel that resulted in 200 junior personnel being successfully trained in proper use of Department Of Defense Information System resources.• Managed Command Website which included verifying that all content uploaded to website was within Department Of Defense Information Assurance Guidelines.• Planned, implemented, and documented organizational structure of command to expedite the process of becoming familiar with the Chain Of Command for new affiliates to the command. Show less

• Maintained all Windows desktop systems and Windows 2000 fileserver systems that kept the military network operational at command. This resulted in100% compliance with Department Of Defense Information System Requirements.• Conducted Information Systems and military training lectures using Microsoft PowerPoint that resulted in 100% compliance of U.S. Navy General Military Training Requirements.• Assisted other personnel with using Information Systems and military equipment which… Show more • Maintained all Windows desktop systems and Windows 2000 fileserver systems that kept the military network operational at command. This resulted in100% compliance with Department Of Defense Information System Requirements.• Conducted Information Systems and military training lectures using Microsoft PowerPoint that resulted in 100% compliance of U.S. Navy General Military Training Requirements.• Assisted other personnel with using Information Systems and military equipment which resulted in 100% compliance of U.S. Navy Personal Qualification Standards.• Planned, implemented, documented, and trained 500 Reserve Sailors on Information Systems and military procedures using Microsoft Excel, Microsoft Project, and Microsoft Word that allowed those Sailors to be 100% complete with all training requirements to be ready to Mobilize. Show less

Dallas/Fort Worth Area

• Provided technical leadership on Enterprise Infrastructure to management and other staff as needed.• Planned, designed, implemented, documented, and administered Enterprise Infrastructure.• Installed, configured, documented, and administered SwitchVox VOIP PBXs.• Supported Sales staff by being Technical Expert who recommended new equipment purchases, new software purchases, and performed Site Surveys at Customer Sites.• Maintained Symantec Backup Exec and LogMeIn Backup… Show more • Provided technical leadership on Enterprise Infrastructure to management and other staff as needed.• Planned, designed, implemented, documented, and administered Enterprise Infrastructure.• Installed, configured, documented, and administered SwitchVox VOIP PBXs.• Supported Sales staff by being Technical Expert who recommended new equipment purchases, new software purchases, and performed Site Surveys at Customer Sites.• Maintained Symantec Backup Exec and LogMeIn Backup Solutions, Symantec Corporate Edition Anti-Virus Solution, Katharion Anti-Spyware Solution, SonicWall, and Firebox Firewall Solutions. Show less

Houston, Texas Area

• Provided technical leadership on Enterprise Infrastructure to staff as needed.• Planned, implemented, and documented Enterprise Infrastructure upgrade to handle future needs and to meet budget restrictions.• Interacted with Chief Information Officer, Directors, and Managers to assist in the reports on Research & Development, Evaluations, and Recommendations on the purchase of future equipment, and the implementation of new Policies & Procedures.• Performed Risk Assessment of… Show more • Provided technical leadership on Enterprise Infrastructure to staff as needed.• Planned, implemented, and documented Enterprise Infrastructure upgrade to handle future needs and to meet budget restrictions.• Interacted with Chief Information Officer, Directors, and Managers to assist in the reports on Research & Development, Evaluations, and Recommendations on the purchase of future equipment, and the implementation of new Policies & Procedures.• Performed Risk Assessment of Enterprise Infrastructure by troubleshooting network performance issues and security vulnerabilities. This allowed the Network Services staff to be more productive by being able to prioritize the issues that needed to be addressed. Based on the potential level of negative impact that could be caused by the performance issues and/or security vulnerabilities.• Developed Service Level Agreements and Policies & Procedures to increase the productivity/efficiency of the Network Services staff to improve the customer’s perception of Network Services. Show less

Houston, Texas Area

• Installed Windows 2000 print servers at individual campuses to centralize management of network printers• Upgraded desktop operating systems from Windows 98/2000 to Windows XP• Re-imaged desktops using a Microsoft Remote Installation Server and Norton Ghost 7.5• Developed and implemented a warranty return/repair procedure that decreased the turnaround time from two/three months to two/three weeks• Maintained over 50 Windows 2000 servers and 3,000 Windows 98/2000/XP desktops… Show more • Installed Windows 2000 print servers at individual campuses to centralize management of network printers• Upgraded desktop operating systems from Windows 98/2000 to Windows XP• Re-imaged desktops using a Microsoft Remote Installation Server and Norton Ghost 7.5• Developed and implemented a warranty return/repair procedure that decreased the turnaround time from two/three months to two/three weeks• Maintained over 50 Windows 2000 servers and 3,000 Windows 98/2000/XP desktops district-wide• Provided end-user support and maintenance for student and instructional desktops Show less

Waco, Texas Area

• Maintained tape backup system for entire organization using Veritas Backup Exec• Evaluated and updated workstation replacement plan• Maintained and serviced over 20 Windows NT/2000 servers and over 100 Windows 95/98, 2000 desktops• Provided end-user support and maintenance for over 200 users• Upgraded all desktop operating systems from Windows 95/98 to Windows 2000• Re-imaged desktops using Norton Ghost 5.1d

A.A.S., Computer Maintenance Technology

Diploma, General Academics