Alan F. Email & Phone Number

Glasgow, Scotland, Gb

Munich , De

Reporting directly to the CEO and managing the Systems Support team of 5 engineers located in UK, India and Mexico. Responsible for interviews, appraisals and development of the individuals and the team. Managing support for 185 users spread throughout the world and mostly remote working due to Covid using the latest Microsoft servers and technology. Implementing Microsoft Azure and Cloud directory and security systems for effective management of users and devices while maintaining advanced security within the business. Managing an annual IT budget along with supplier relationships enabling best value across all new systems and all renewals. Implementing new hardware and software to enhance systems functionality, resilience and business continuity. Managing datacentre solutions for a subsidiary payment institution.

Glasgow, Scotland, Gb

Reporting directly to the Chief Operating Officer and attending monthly Management Board and Quarterly Partners’ meetings to provide updates and address any issues. Responsible for all aspects of IT throughout the firm. Project Management of £1million replacement of PMS to a new enterprise Business Management solution supplied by Thomson Reuters comprising finance (3E), case, matter and document management (Mattersphere) and CRM (Business Development Premier) hosted in DR resilient datacentres. Experience of all aspects of the project from planning to data conversion, user training and development of the systems. Concurrently managing a refresh of all PC and laptop hardware along with the installation of an MPLS for resiliency as well as moving towards ISO27001 accreditation. Management of 6 assistants supporting over 270 users with offices in Glasgow and Edinburgh. Responsible for interviews, appraisals and development of the individuals and the team. Management Information design and reporting. Case Management Design and implementation. Tender input and preparation. Migration of Exchange on premise to Exchange 365, implementing Microsoft Teams, VPN and Remote Desktop solutions at short notice in response to Covid-19. Administration of a Hyper-V Virtual server environment with Windows Server 2016, Systems Center Operations Manager, Configuration Manager and Virtual Machine Manager. Management of migration to NetDocuments, a Cloud based Document Management System and migration of email gateway and archiving to Mimecast, also a Cloud based solution. Planning, installation and administration of system upgrades from Windows NT up to Server 2016, SQL Server, Exchange Server, Microsoft Remote Desktop Server and Windows 10. SQL database creation, administration, scripting and reporting SQL, HTML, ASP, Java and Visual Basic programming.

Shared administration, installation and implementation of a Windows 2000 network comprising 20 Servers, 1000 workstations and 6500 users.Firewall administration, installation and configuration.Administration, installation, maintenance and fault finding of a Cisco based network spread over 8 buildings and two campusesHardware support for all computer hardware, including PC’s, printers, scanners etc.Software support for various software applications including all Microsoft Operating Systems, Microsoft Office Family, Adobe and Borland Products etc …Telephone support for 400 phone extensions including administration of a Mitel SX2000 PABX

Prince2 Practitioner

Education record

Education record

Education record

Education record