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Alan J. Gray Ii, Mba Email & Phone Number

Director Customer Experience Measurement and Testing Strategy - Customer Experience Office at Baylor Scott & White Health
Location: Greater Houston, United States, United States 11 work roles 3 schools
1 work email found @janssen.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email a****@janssen.com
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Current company
Baylor Scott & White Health
Role
Director Customer Experience Measurement and Testing Strategy - Customer Experience Office
Location
Greater Houston, United States, United States
Company size
29644 employees

Who is Alan J. Gray Ii, Mba? Overview

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Quick answer

Alan J. Gray Ii, Mba is listed as Director Customer Experience Measurement and Testing Strategy - Customer Experience Office at Baylor Scott & White Health, a company with 29644 employees, based in Greater Houston, United States, United States. AeroLeads shows a work email signal at janssen.com and a matched LinkedIn profile for Alan J. Gray Ii, Mba.

Alan J. Gray Ii, Mba previously worked as Director Customer Experience Measurement & Testing Strategy - Customer Experience Office at Baylor Scott & White Health and Customer Insights Program Manager - Customer Focused Innovation at Johnson & Johnson Innovative Medicine. Alan J. Gray Ii, Mba holds Mba, Marketing from Indiana University - Kelley School Of Business.

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Email format at Baylor Scott & White Health

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*@janssen.com
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Profile bio

About Alan J. Gray Ii, Mba

I am a visionary leader with a passion for crafting exceptional customer experiences through deep insights and innovation. As a visionary catalyst specializing in consumer and market insights, user experience (UX) research, and human-centered design, my journey has been nothing short of transformative.Janssen Pharmaceuticals – Building Bridges Through Insights: As the Customer Insights Global Program Manager, my mission at Janssen Pharmaceuticals is to bridge the gap between the supply chain and customer needs. With a knack for innovation, I spearhead the introduction of fresh perspectives, championing the "Safe Returns" program. This groundbreaking global initiative earned industry accolades and enhanced customer satisfaction while promoting environmental sustainability.Herff Jones – Crafting Tomorrow's Insights Today: During my time as Director of Customer Insights at Herff Jones, I breathed life into a century-old manufacturing company. Through a blend of design thinking and customer engagement, I orchestrated a remarkable 46% YoY sales boost for the apparel product line. My talent lies in connecting the dots, introducing tools like User Zoom and Usertesting.com to elevate user experiences.Roche Diabetes Care, Inc. – Pioneering Customer-Centricity: At Roche Diabetes Care, my role as Global Customer Insights & Customer Experience Analytics Lead was all about putting the customer at the heart of innovation. With a flair for lean innovation, I streamlined processes, accelerated time-to-market, and saved millions by leveraging insights to influence critical decisions. My impact extended to improving payer marketing strategies that unveiled valuable insights for strategic success.Eli Lilly & Company – Orchestrating Customer Global Experiences: During my tenure at Eli Lilly & Company, my commitment to enhancing the customer journey shone brightly. Through strategic efforts, a Global Customer Experience program was born, spreading across borders and enhancing brand loyalty. By using my ability to transform data into actionable insights, I enabled teams to make informed decisions and amplify customer satisfaction.From pioneering global programs to sparking innovation within traditional industries, my journey is a testament to an ability to fuse insights, design thinking, and innovation. My unwavering dedication to crafting exceptional customer experiences has left an indelible mark on each organization I have touched. Let’s connect.

Listed skills include Strategy, Integrated Marketing, Digital Marketing, Leadership, and 23 others.

Current workplace

Alan J. Gray Ii, Mba's current company

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Baylor Scott & White Health
Baylor Scott & White Health
Director Customer Experience Measurement and Testing Strategy - Customer Experience Office
Houston, TX, US
Website
bswhealth.com
Employees
29644
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Company profile
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11 roles · 21 years

Alan J. Gray Ii, Mba work experience

A career timeline built from the work history available for this profile.

Director Customer Experience Measurement And Testing Strategy - Customer Experience Office

Baylor Scott & White Health

Houston, TX, US

Director Customer Experience Measurement & Testing Strategy - Customer Experience Office

Current
Baylor Scott & White Health

Dallas, Texas, US

As a senior leader at the largest not-for-profit health system in Texas, I spearhead the customer experience measurement and research testing function, providing a strategic vision and establishing a high-performing team that drives insights-based innovation. Serving over 55,000 employees and supporting both patient and healthcare professional experiences.

Mar 2024 - Present

Customer Insights Program Manager - Customer Focused Innovation

Johnson & Johnson Innovative Medicine

I have been instrumental in fostering customer-focused innovation for a leading global pharmaceutical company. I built an insights function within the supply chain, amplifying the importance of the customer's voice (VOC) in driving new product design and innovation. My leadership led to a significant transformation of Janssen Pharmaceuticals' customer.

Jan 2021 - Mar 2024

Director Of Customer Insights - Enterprise Marketing

Herff Jones

Indianapolis, Indiana, US

My role was pivotal in reshaping the company's trajectory for success.I initiated transformative changes in a 100-year-old manufacturing company with $1.35 billion in annual revenue and 4,000 employees. In just 18 months, I established an innovative Customer Insights function, driving a remarkable 46% YoY sales increase for our apparel product line through.

2018 - 2020 ~2 yrs

Global Customer Insights & Cx Analytics Lead - Global Market Insights

Roche Diabetes Care

Indianapolis, IN, US

My contributions transformed insights into actions, elevating product development and organizational efficiency.I empowered a $15B diabetes management leader across 100+ countries to obtain in-depth knowledge of consumer behavior and customer needs by introducing Lean innovation to market research, which drove better products, substantial cost savings, and.

2016 - 2018 ~2 yrs

Us Commercial Business Insights Principal - Business Analytics & Strategic Insights

Roche Diabetes Care

Indianapolis, IN, US

I influenced strategic decisions for marketing and sales teams by designing impactful analytic strategies. My data-driven insights guided targeted campaigns, resulting in a 2.7% market share increase within 4 months for a key managed care plan. I earned recognition with the Innovate Now Award from the VP of Marketing for exceptional performance among 450.

2014 - 2016 ~2 yrs

Associate Consultant, Market Research - Global Touchpoint Satisfaction Program

Eli Lilly And Company

Indianapolis, Indiana, US

I spearheaded the development of a Global Customer Experience program, gaining support from senior leadership across the U.S. and 11 global affiliates of a $22 billion pharmaceutical company. This program aimed to enhance customer experience, satisfaction, and brand loyalty. Noteworthy achievements include the program's expansion into diverse markets such.

2013 - 2014 ~1 yr

Senior Associate, Market Research - Us Customer Insights

Eli Lilly And Company

Indianapolis, Indiana, US

I led efforts to enhance customer experience and satisfaction in the U.S. market for a global pharmaceutical company. I introduced the company's inaugural customer satisfaction and experience measurement program, collaborating closely with IT, analytics, and CX departments to establish a robust framework for gathering essential customer satisfaction data..

2012 - 2013 ~1 yr

It Account Manager - Lilly Usa (Enterprise, It)

Eli Lilly And Company

Indianapolis, Indiana, US

2010 - 2012 ~2 yrs

Portfolio Manager - Global Business Integration Program

Eli Lilly And Company

Indianapolis, Indiana, US

2008 - 2010 ~2 yrs

Sap Business Analyst - Global Business Integration Program

Eli Lilly And Company

Indianapolis, Indiana, US

2005 - 2008 ~3 yrs
Team & coworkers

Colleagues at Baylor Scott & White Health

Other employees you can reach at bswhealth.com. View company contacts for 29644 employees →

SW Stacy Wells Stacy Wells Colleague at Baylor Scott & White Health Temple, Texas, United States, United States View → RL Rebecca Lincer Rebecca Lincer Colleague at Baylor Scott & White Health Grapevine, Texas, United States, United States View → BD Bethany Davis Bethany Davis Colleague at Baylor Scott & White Health Mckinney, Texas, United States, United States View → MM Matt Mcnulty Matt Mcnulty Colleague at Baylor Scott & White Health Rockwall, Texas, United States, United States View → JP Jana Purcell Jana Purcell Colleague at Baylor Scott & White Health Dallas-Fort Worth Metroplex, United States View → EC Emilio Cassio Emilio Cassio Colleague at Baylor Scott & White Health Nevada, Texas, United States, United States View → KG Karmjeet Gill Karmjeet Gill Colleague at Baylor Scott & White Health Temple, Texas, United States, United States View → AS Angelica Secundino Angelica Secundino Colleague at Baylor Scott & White Health Forney, Texas, United States, United States View → LP Lilian Paulla Lilian Paulla Colleague at Baylor Scott & White Health Mckinney, Texas, United States, United States View → JM Jessica Mederos Jessica Mederos Colleague at Baylor Scott & White Health Waco, Texas, United States, United States View →
3 education records

Alan J. Gray Ii, Mba education

Mba, Marketing

Indiana University - Kelley School Of Business

Bachelor Of Science, Computer Information Systems, Cum Laude

Florida Agricultural And Mechanical University

Hs Diploma

Hazelwood East High School
FAQ

Frequently asked questions about Alan J. Gray Ii, Mba

Quick answers generated from the profile data available on this page.

What company does Alan J. Gray Ii, Mba work for?

Alan J. Gray Ii, Mba works for Baylor Scott & White Health.

What is Alan J. Gray Ii, Mba's role at Baylor Scott & White Health?

Alan J. Gray Ii, Mba is listed as Director Customer Experience Measurement and Testing Strategy - Customer Experience Office at Baylor Scott & White Health.

What is Alan J. Gray Ii, Mba's email address?

AeroLeads has found 1 work email signal at @janssen.com for Alan J. Gray Ii, Mba at Baylor Scott & White Health.

Where is Alan J. Gray Ii, Mba based?

Alan J. Gray Ii, Mba is based in Greater Houston, United States, United States while working with Baylor Scott & White Health.

What companies has Alan J. Gray Ii, Mba worked for?

Alan J. Gray Ii, Mba has worked for Baylor Scott & White Health, Johnson & Johnson Innovative Medicine, Herff Jones, Roche Diabetes Care, and Eli Lilly And Company.

Who are Alan J. Gray Ii, Mba's colleagues at Baylor Scott & White Health?

Alan J. Gray Ii, Mba's colleagues at Baylor Scott & White Health include Stacy Wells, Rebecca Lincer, Bethany Davis, Matt Mcnulty, and Jana Purcell.

How can I contact Alan J. Gray Ii, Mba?

You can use AeroLeads to view verified contact signals for Alan J. Gray Ii, Mba at Baylor Scott & White Health, including work email, phone, and LinkedIn data when available.

What schools did Alan J. Gray Ii, Mba attend?

Alan J. Gray Ii, Mba holds Mba, Marketing from Indiana University - Kelley School Of Business.

What skills is Alan J. Gray Ii, Mba known for?

Alan J. Gray Ii, Mba is listed with skills including Strategy, Integrated Marketing, Digital Marketing, Leadership, Market Research, Analytics, Customer Insight, and Cross Functional Team Leadership.

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