Alan Mackenzie Email & Phone Number

Edinburgh And Scottishborders

Responsible for leading and driving the sales and business growth strategies for a group of stores along with providing direction for all operational aspects of each store and driving sales while minimising costs. · Accountable for the P&L of each store, preparation of the forecasts and budgets and close monitoring the implementation of the plans to achieve the business and financial objectives. · Focus on driving profitability through cost controls while delivering high standards of quality to the customers. · Leading and managing the HR related processes including recruitment, addressing employee grievances, taking disciplinary action as required and handling all other personnel processes for stores within the assigned area. · Playing a pivotal role in making sound and well-informed commercial decisions while assessing and recognising any associated potential risks. · Active involvement in ensuring compliance with the health and safety standards, adherence to the legal procedures and management of risk assessments for all the stores. · Ensuring that store managers and their staff maintain the stores to the highest possible standards, keep them well organised and properly merchandised at all times; and that all policies, procedures, and controls get followed. · Focusing on developing technical and functional capabilities of the team members of the stores and extending coaching and guidance support to cases where the skill gaps are marginally high. · Consistently seeking and analysing the customer feedback and generating the appropriate response to identifying the strengths as well as focus areas for each store.

Edinburgh, United Kingdom

Responsible for the overall store operations and ensuring successful launch, implementation and sustainability of the corporate business plans through Line Managers, Team Leaders and other store colleagues. · Performed market research and competitor benchmarking to introduce best practices and consistently deliver high levels of service excellence and improvement in quality standards across all processes. · Integrated the store with the local communities through the utilisation of opportunities to collaborate with the local stores and charities for their requirements. · Developed skills and capabilities of the staff and focused on building cohesive work relations with an initially resistant workforce and worked towards improving staff morale.

Scotland And North Of England

Responsible for implementation of the click and collect/dot com operation across all stores within the Scotland area and ensured adherence to the challenging timescales. · Focused on explaining the benefits of multi-channel retailing to colleagues and managers and collaborated with the Store Managers and Directors to drive sales and continually improve customer service. · Led and managed responsibilities for continuous development and success of the operation in 150 stores.

Dumfries, Scotland, United Kingdom

Dumfries, Scotland, United Kingdom