Pixces Consulting Group is a technology advisory & consulting services firm that creates innovative solutions and game-changing results for clients in diverse industries with revenues ranging from $50M to over $1B. Pixces helps clients lower costs, increase efficiency, reduce risk, launch products, increase market share, improve customer satisfaction, and more.Pixces has extensive experience in supporting clients with their business software operations using Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Business Intelligence (BI) software as well public or private Cloud readiness assessments.Significant Accomplishments:• Salesforce Development: Led requirements definition, development, launch, and support of multiple Salesforce-based applications for clients in the manufacturing sector, real estate, and studio equipment industry with annual revenues of over $100M.• API Development: Defined requirements, created user stories, managed development, and successfully launched the integration of Total Expert CRM platform with an in-house membership system for the mortgage division of a large, national real estate company with $300M in annual revenue.• Business Intelligence: Led requirements definition and development of a data repository on the AWS platform to support management reporting for a studio and equipment rental company with annual revenue of approximately $100M.

Co-founder and Vice President, Real Estate Operations at Customer Realty LLC. Customer Realty is a non-traditional, technology-driven real estate brokerage dedicated to improving the home buying and selling experience for all clients. The firm uses technology and innovation to offer every one of our clients better service than traditional real estate agents. Customer Realty currently serves clients throughout Northern Virginia, Maryland, and Washington, DC.

Hybrid role that encompasses product management, business process improvement, and operations. Responsible for product management and development of tools aimed at agents, branch offices, and corporate staff that transformed business operations.Significant Accomplishments:• Created and launched a public-facing application that automated real estate licensing and enhanced the onboarding of new agents. Consolidated licensing operations from a regional to a centralized structure to achieve a 33% cost reduction and improve customer service.• Recognized as a leader in the real estate industry as former Chair of the Northern Virginia Association of Realtors Standard Forms Committee. In addition, was a key player in the Regional Task Group that drafted a revised Regional Sales Contract used across DC, Maryland, and Virginia.

Significant Accomplishments: • Developed and launched an intelligent online application to produce real estate contracts, including content management and financial tools. Rolled out to over 200 sales offices and 13,000 agents—significantly reducing operating costs, overhead, and enhancing sales productivity across the full company—from sales to back-office processing.

Significant Accomplishments:• Co-led the go-to-market strategy and operational blueprint for Nextel’s launch of a new, integrated wireless offering to the Manufacturing and Government vertical segments. Deliverables addressed user requirements, competition, offer structure, financial modeling, and implementation planning. Subsequently implemented in all customer verticals.• Developed and produced a customer-facing video used as a sales tool to present Nextel’s on-campus/in-building wireless network value proposition.

Significant Accomplishments:• Expanded eLink’s product set to create new revenue streams and increase average revenue per user. Enhancements included Internet security, web hosting, IP VPN, and more flexible bandwidth options for broadband access.• Spearheaded the product integration efforts after eLink’s acquisition of a former competitor. Reduced product offering overlaps and variations and cut combined offerings by 50% with no loss of revenue.

Significant Accomplishments:• Drove the successful launch of dedicated voice and international private line services aimed at business customers, establishing Teleglobe’s entry into this new market segment. Responsible for feature definition, pricing, product positioning, and internal communication. • As product manager, launched 20 new services and supported 10 others including toll-free, collect calling, mobile-to-mobile switched transit, dial-around, and equal access services.• Key part of the due diligence team for the acquisition of Excel Communications by Teleglobe. Led the integration of the wholesale product lines of the combined entity, resulting in a cost savings of $1.2M annually.

Sr. Product Manager – National Accounts Marketing/Business Markets• Re-established MCI’s leadership position in usage-analysis tools by driving the launch of Perspective for 800 and Custom Query, which also strengthened MCI’s Vnet, Vision, and toll-free product offerings.Manager – Financial Operations• Managed a cross-functional team formed to streamline the network switch certification process at MCI, which resulted in reducing the testing timeframe by over 50%.

Experience in all aspects of the system development life-cycle and marketing software solutions to both government and commercial clients.

Responsible for the design, development, and implementation of information systems to satisfy client reporting requirements for project management and budgeting.