Alankar Dhuri Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

●Understand customers CRM process requirements of interacting with stakeholders across the organizationfrom top management to end users.● Responsible for overall project deliverables - Scoping, Project plan, Requirement document, Proposals, andother requisite documents.● Leading or participating in the design and architecture sessions with the clients, gathering and documentingtechnical processes and requirements for the project.● Design an appropriate technical solution to meet the customer's requirements using cloud-based computersystems● Mocking up web service specifications for the integration development team, and facilitating the completion,and testing.● Manage, mentor, and develop project team members in line with the growth aspirations of both individualsand the organization.● Maintain sprint boards and facilitate team adherence to sprint processes, as needed.● Maintain client-facing or internal technical documentation as product features are implemented.● Re-engineer business processes to ensure accurate CRM roll-out.

Mumbai, Maharashtra, India

● Delivering program management of a variety of end-to-end projects for multiple key accounts that aremedium to high complexity and varying in size at single time● Engagement planning by providing best in market solutions by analyzing Technical/Functional requirementsand designing/re-engineering a best suitable process flow for the project(usability analysis), which includesintegration of multiple TCS-iON Products.● Manage changes to the project scope, project schedule & timelines using appropriate verification techniques.● To produce comprehensive project plans, preparing work breakdown structures (WBS) & documentation toenable the project to be managed against a clear set of defined deliverables and milestones.● To assist with the monitoring, measuring, reviewing and updating project process, adjusting project plans andimplementing remedial plans and informing all relevant parties● Lead the project scope definition & objectives, involving relevant stakeholders & ensuring technical feasibility.● Plan Resource availability, procurement planning & allocation as per project requirements throughappropriate forecasting.● Perform risk management by identifying risks, developing risk mitigation plans and maintaining issue trackerand RCAs to ensure process improvement by minimizing the project risks.● Effectively collaborating with internal as well as external stakeholders including but not limited to Servicessellers, architects, consultants, third-party partners customers and internal cross-functional teams to helpplan and execute product plans and presentations.● Collaborate closely with product teams to execute product enhancements, new feature implementations etc.● Conducting demos of the solution features and UATs for change requests to customers and taking sign offs onimplementation.● To ensure that all projects are delivered within timelines, scope and budget.

Mumbai, Maharashtra, India

Project Title: Beacons based proximity marketing Summary: This project is based on proximity marketing in Retail, hospitality & Banking to increase customer experience. It uses Bluetooth based devices to broadcast personalized offers and recommendations to the customers coming to the stores’ proximity. It gives retailers complete solution from marketing, loyalty program, POS system and the analytics. Responsibilities: - Requirements elicitation from various stakeholders like restaurant owners, customers etc. - Writing business functional requirements specifications. - Defining project scope, task allotment, project deadlines, vendor procurement decisions. - Designing UML diagrams, wireframes aligned with functional specifications. - Coordinating with design team to create interactive UI/UX. - Developing detailed technical documentations. - Communicating requirements clearly and efficiently with application developer team to implement the desired functionalities within deadline. - Conducting User Acceptance Testing. - Designing and presenting Product Presentations to clients, VCs.

Master Of Business Administration (M.B.A.), Operations Management And Supervision

Activities and Societies: M.E.T. Vault volunteer

Bachelor Of Technology (B.Tech.), Computer Engineering

Hsc, Computer Science

Ssc