Alan Kendall Email & Phone Number

Augusta, Georgia, United States

Mooresville, NC- Virtual

• Documented best practice network cabling instructions for site technicians to improve quality.
• Managed technical support process during migrations of up to 40 stores each night.
• Coordinated communications and tasks between NCR technicians, AT&T Tech Leads, and Lowe’s Network and Voice Engineers to ensure implementation is on schedule.
• Maintained daily documentation related to completion of nightly tasks in real-time environment.
• Identified issues and risks for review and plans for resolution.

Jackson, M

• Created and maintained comprehensive project and contract documentation.
• Tracked project performance to analyze completion of short and long-term goals.
• Provided weekly budget and progress reports to management and clients.
• Collaborated with subject matter experts and department managers to develop project scope, schedule(s), and budget objectives.
• Coordinated work effort and material needs to ensure achievement of milestones and deadlines.
• Developed and managed project billings/invoices for accounting department.

Plant Vogtle Units 3 & 4, Waynesboro GA

• Managed 4-5 subcontractors with 2-100 employees each. $2M- $7M in annual scope at Plant Vogtle nuclear construction site
• Ensured proper documentation of day to day subcontractor activities and deliverables
• Supervised post-award activities including oversight of subcontractors’ productivity, schedule adherence, contract change management, invoicing and claims mitigation
• Participated in bid review and assessment, and contract award processes
• Performed weekly “Safety Walk-Down” of subcontractors assigned work areas
• Developed relationships and worked as liaison with client, subcontractor(s), construction management, safety, engineering and quality

Waynesboro, GA

• Successfully managed 15-20 international projects at any given time ranging from $200K to $4M
• Provided weekly reporting to management of each project’s progress
• Developed and continually updated cost to complete projections for each project
• Led and supervised 4 Contract Administrators
• Increased efficiency of existing marketing Access database reducing duplicate processes (saving time and increasing quality) while simultaneously providing reporting including Key Point Indicators (KPIs)
• Positively contributed as a specialist in company’s SAP implementation for Sales, PM, and shipping departments. Tasks included: data collection, modifying or changing processes, and instruction to team members

Augusta GA

• Created process for on-boarding of 300+ sales force/marketing team
• Documented processes for training and on-boarding partners
• Supported and managed an at-home workforce of six
• Prepared 60 - 75 PowerPoint presentations for BellSouth/AT&T executive proposals and training development
• Successfully managed on-line business systems and CRM databases
• Increased agent participation by creating a telecommunications newsletter sent and managed by e-mail campaigns using Constant Contact

Augusta, GA

• Provided telecommunications solutions to small and medium companies including sales and service to new and existing clients
• Supervised and participated in phone system cut overs
• Trained users in the use of new phones
• Assessed client needs to determine best user-friendly solutions
• Used self –developed spreadsheets for proposals to provide faster quotes than competitors
• Increased telephone equipment sales to small businesses by $400,000 in eight months

Augusta, GA

• Provided telecommunication (OSP & ISP) products to contractors and industrial users
• Coordinated with suppliers and end users to develop product qualifications and quantities for small and medium projects
• Used company software for order entry and follow-up of customer orders
• Helped clients locate hard to find items and alternate products
• Made recommendations for stocking of material in local warehouse