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Alan H. Email & Phone Number

Senior QA Engineer at Native Instruments at Native Instruments
Location: Berlin Metropolitan Area, Germany, Germany 10 work roles 2 schools
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Current company
Native Instruments
Role
Senior QA Engineer at Native Instruments
Location
Berlin Metropolitan Area, Germany, Germany
Company size
495 employees

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Alan H. is listed as Senior QA Engineer at Native Instruments at Native Instruments, a company with 495 employees, based in Berlin Metropolitan Area, Germany, Germany. AeroLeads shows a matched LinkedIn profile for Alan H..

Alan H. previously worked as Senior QA Engineer at Native Instruments and QA Engineer at Native Instruments. Alan H. holds M.Sc., Music Technology, 1St from University Of Limerick.

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Native Instruments

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About Alan H.

Alan H. is a Senior QA Engineer at Native Instruments at Native Instruments. Colleagues describe him as "I worked with Alan over a number of years during his time in Apple. He is highly dependable, very intelligent and always strives to be the best at his role. He has very high standards and a strong work ethic. He is engaging and became a go to person in the team, not only his technical expertise, but his excellent team building and listening ability. He would be an asset to any manager and I wish him the best in his future endeavours. " and "I met Alan when we were both Advisors on the Special Programs Support at AppleCare, assisting customers with Apple Server and Pro Apps like Final Cut Pro X and Logic Pro X. Alan's depth of knowledge and quickness to understand a customers issue has mad him the best Logic expert I have had the pleasure of working with. Alan's good sense of humor, wit, and fantastic instincts in troubleshooting made him an amazing team member and I am very happy to have worked with him and got the… Show more"

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Native Instruments
Native Instruments
Senior QA Engineer at Native Instruments
berlin, berlin, germany
Website
native-instruments.com
Employees
495
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10 roles

Alan H. work experience

A career timeline built from the work history available for this profile.

Senior Qa Engineer

Current
Native Instruments

Berlin, Berlin, Germany

May 2023 - Present

Specialty Program Support

Apple

Ireland

  • Assisting enterprise customers with complex problem research, isolation, documentation, reporting and resolution.
  • Strong emphasis on case ownership and delivery of exceptional customer service experienceAreas of support and Expertise include:In the area of deployment and server support:
  • MacOS Server
  • Volume Purchase Program
  • Device Enrolment Program
  • Apple School Manager
Sep 2017 - Jan 2020

Software Qa, Shared Services

Apple

County Cork, Ireland

  • Key ResponsibilitiesAs a Software QA within the shared service team in Apple I participate in the testing effort of call centre software. I both test and critique software components and interfaces in great technical.
  • Design and develop test plans, test cases based upon functional and design specifications
  • Participate actively in functional, system and regression testing activities
  • Work closely with the development team to analyse, debug and resolve any issues
  • Participate in product functional reviews, test specifications, documentation review
  • Communicate effectively with developers and QA peers and other stakeholders in the QAorganisation
Dec 2018 - Mar 2019

Senior Ios Tier 2 Technical Support Advisor

Apple

Ireland

  • Responsible for providing senior level Technical Assistance for issues on OS X platforms (MacBook Pro, iMac, MacBook Air, Airport) and iOS devices. Dealing mainly with the Irish & UK market. Responsibilities included:
  • Providing senior level technical support to Apple customers on Apple products, systems, peripherals and software.
  • Taking ownership of cases escalated from Tier 1 level to further troubleshoot technical issues
  • Owning the case until a resolution has been achieved
  • Providing support to Tier 1 advisors in areas of enrichment, and technical assistance
  • Liaising with various Apple departments to resolve customers technical issues
Sep 2016 - Sep 2017

Cpu Tier 1 Technical Advisor

Apple

Ireland

  • Responsible for providing Technical Assistance for moderately complex issues on OS X platforms (MacBook Pro, iMac, MacBook Air, Airport) dealing mainly with the Irish & UK market. Responsibilities included:
  • Providing basic to moderately complex support to Apple customers on Apple products, systems, peripherals and software.
  • Logging calls from customers onto an Apple database and following escalation procedures to resolve problems or issues.
  • Providing and maintaining strong, professional relationships with all of Apple's customers
  • Demonstrating a high level of customer service
  • Liaising with Team Manager on a daily basis for emerging issues that have been discovered.
Jun 2015 - Sep 2016

In House Technical Support

Mcmahon Builders Providers

Limerick

Worked under the FAS graduate scheme. Ended employment in this role to complete my MSc

Feb 2011 - May 2011

Business Analyst

Aib

Ballsbridge, Dublin 4

  • University Work Placement
  • SQL
  • Java
  • Microsoft Office
Jan 2009 - Aug 2009

Customer Service Representative

Streamload/Mediamax

Ireland

  • Handling customers account queries
  • System troubleshooting and usage enquires
  • Escalating queries
  • Dealing with customer complaints
  • Training new employees
Mar 2007 - Feb 2008
Team & coworkers

Colleagues at Native Instruments

Other employees you can reach at native-instruments.com. View company contacts for 495 employees →

GY Grace Yu Grace Yu Colleague at Native InstrumentsShenzhen, Guangdong, China, China View → LS Lee Schuna Lee Schuna Colleague at Native InstrumentsBoston, Massachusetts, United States, United States View → SB Sophie Backhaus Sophie Backhaus Colleague at Native InstrumentsBerlin, Berlin, Germany, Germany View → HD Haki Dere Haki Dere Colleague at Native InstrumentsBerlin, Berlin, Germany, Germany View → FB Friedemann Becker Friedemann Becker Colleague at Native InstrumentsBerlin, Berlin, Germany, Germany View → AM Alex Morillo Alex Morillo Colleague at Native InstrumentsEcuador, Ecuador View → RG Rembert Gantke Rembert Gantke Colleague at Native InstrumentsBerlin, Berlin, Germany, Germany View → AM Amanda Mcknight Amanda Mcknight Colleague at Native InstrumentsSanta Cruz, California, United States, United States View → AL Alice Lambert Alice Lambert Colleague at Native InstrumentsGermany, Germany View → JO Jan Ola Korte Jan Ola Korte Colleague at Native InstrumentsBerlin, Berlin, Germany, Germany View →
2 education records

Alan H. education

M.Sc., Music Technology, 1St

University Of Limerick

• Recording Techniques • Logic Pro • Pro Tools • Max/Msp and Jitter • C++ • Java • Research Methodologies Thesis reviewed the area of.

FAQ

Frequently asked questions about Alan H.

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What company does Alan H. work for?

Alan H. works for Native Instruments.

What is Alan H.'s role at Native Instruments?

Alan H. is listed as Senior QA Engineer at Native Instruments at Native Instruments.

Where is Alan H. based?

Alan H. is based in Berlin Metropolitan Area, Germany, Germany while working with Native Instruments.

What companies has Alan H. worked for?

Alan H. has worked for Native Instruments, Mimi Hearing Technologies, Apple, Mcmahon Builders Providers, and Aib.

Who are Alan H.'s colleagues at Native Instruments?

Alan H.'s colleagues at Native Instruments include Grace Yu, Lee Schuna, Sophie Backhaus, Haki Dere, and Friedemann Becker.

How can I contact Alan H.?

You can use AeroLeads to view verified contact signals for Alan H. at Native Instruments, including work email, phone, and LinkedIn data when available.

What schools did Alan H. attend?

Alan H. holds M.Sc., Music Technology, 1St from University Of Limerick.

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