Head Of Operations & Delivery
Los Angeles, Ca, Us
• Spearheaded agency delivery of $10MM in annual web design and development, social creative, and content creation budgets by ensuring that project management, creative, and technology teams were properly staffed, tasked, and supported. Clients included GE, Frito Lay, MGM Resorts International, TRX, and Vita Coco.• Spearheaded agency delivery effort by ensuring that project management, creative, and technology teams were properly staffed, tasked, and supported for the delivery of $10MM in annual web technology design and development, social creative, and content creation budgets for brands including GE, Frito Lay, MGM Resorts International, TRX, and Vita Coco.• Cross-functional leader and hiring manager; supervised Project Management, Interactive Creative, Social Creative, and external Quality Assurance teams, totaling 20+ employees.• Initiated systematized time tracking across the entire organization, providing data to analyze budget health and ensure efficient resource utilization.• Sustained agency teams through multiple acquisitions, adapting systems to mesh with parent organizations and onboarding creative, technology, and project management staff to new procedures.