Alan Knox Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Morrisville, Nc

Application ServicesOur application engineers develop custom gadgets and applications from start to finish that are specifically designed to enhance the usefulness of Cisco’s collaboration technology. When certain features are not available out of the box, we customize existing applications and develop new ones that will provide the functionality you need.Deployment ServicesOur deployment team is focused and trained primarily in Cisco’s Enterprise and Express Collaboration products. Collectively we have been involved in hundreds of collaboration projects of every size that span the globe in just about every industry. We are very apt at working with Cisco ATP partners, and direct with businesses, in providing everything from bench strength to complete deployment of UCCE, CVP, UCCX, and UC projects.Managed ServicesContact center is a complex melding of numerous systems and technology, including networking, IP Telephony, back-end systems integration, and the contact center platform itself. There are numerous organizations out there that will offer to monitor your contact center environment, but their monitoring solution usually just consists of an up/down check as well as some basic platform monitoring such as CPU utilization and free hard disk space. The problem with that is that in today’s modern contact centers, most of the complexity is contained in the call flows themselves. These are complex software applications with many moving parts, and crucial integration points to back-end systems and services. Today’s enterprise contact center needs a managed services solution created from the ground up to proactively spot, isolate, and address the kinds of day-to-day issues it faces, as well as providing services to help plan for future growth and change.

Our Managed Services Solutions offer the best of both worlds – the safety of having your valuable information inside your network, and the security of our experts monitoring your environment around the clock. With CtiPath Managed Services, your organization can:* Achieve Immediate Benefits for your Investment in Unified Communications* Increase Availability by Pro-Actively Monitoring, Diagnosing * Reduce TCO by reducing OPEx, Increasing the Efficiency of Your Staff* Reduce TCO by reducing CAPEx, Reduced Investment in Management Tools* Increase Agility with the Ability to Adopt New Technologies* Use Performance and Availability Reports to meet Your Business SLAs

My goal is to help small to medium sized businesses build or upgrade their web presence. The final result will be a dynamic web site that connects to all of your social media outlets.Web sites are built with technology. But, a web site alone – even an attention-getting web site – will not build your company or increase your presence. Instead, web development must begin with relationship – the relationship between the developer and the client. Then, the site must also help you build your relationship with your customers.

M.S.E.E., Electrical Engineering

B.E.E., Electrical Engineering

Phd (Abd), Biblical Theology

M.Div., Advanced Biblical Studies