Alan Knox Email and Phone Number
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Leadership: I lead cross-functional teams in building scalable, on-prem and cloud-based solutions for contact center and operationalizing machine learning models. I thrive on simplifying complex challenges, ensuring seamless communication between technical and non-technical stakeholders, and driving the successful adoption of new technologies across the organization.MLOps: In MLOps, I focus on the full lifecycle of machine learning models, from development to deployment and monitoring. I ensure efficient model governance, streamline processes for scalability, and mitigate risks in production environments to ensure that ML systems deliver consistent and reliable results.Contact Center: I work on enhancing contact center solutions by leveraging on-prem and cloud-based platforms and integrating AI-driven capabilities such as sentiment analysis and automation. My focus is on improving customer experience, streamlining operations, and implementing scalable, flexible solutions that reduce costs while maintaining high levels of service and support.Cloud:With extensive experience in cloud architecture, I design and implement serverless, event-driven systems that optimize cost, performance, and reliability. I have led cloud migration projects, helping businesses transition seamlessly to cloud-native infrastructure while maximizing efficiency and reducing total cost of ownership.Operations:In operations, I focus on integrating advanced monitoring, logging, and containerization strategies to ensure smooth, uninterrupted services. I work to optimize infrastructure for performance and reliability, addressing potential issues before they impact end users, while continuously improving operational workflows for long-term sustainability.
Ctipath
View- Website:
- ctipath.com
- Employees:
- 14
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Chief Operating OfficerCtipath Jan 2015 - PresentRaleigh-Durham-Chapel Hill Area
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Director Of ServicesCtipath Communications Jan 2014 - Jan 2015Morrisville, NcApplication ServicesOur application engineers develop custom gadgets and applications from start to finish that are specifically designed to enhance the usefulness of Cisco’s collaboration technology. When certain features are not available out of the box, we customize existing applications and develop new ones that will provide the functionality you need.Deployment ServicesOur deployment team is focused and trained primarily in Cisco’s Enterprise and Express Collaboration products. Collectively we have been involved in hundreds of collaboration projects of every size that span the globe in just about every industry. We are very apt at working with Cisco ATP partners, and direct with businesses, in providing everything from bench strength to complete deployment of UCCE, CVP, UCCX, and UC projects.Managed ServicesContact center is a complex melding of numerous systems and technology, including networking, IP Telephony, back-end systems integration, and the contact center platform itself. There are numerous organizations out there that will offer to monitor your contact center environment, but their monitoring solution usually just consists of an up/down check as well as some basic platform monitoring such as CPU utilization and free hard disk space. The problem with that is that in today’s modern contact centers, most of the complexity is contained in the call flows themselves. These are complex software applications with many moving parts, and crucial integration points to back-end systems and services. Today’s enterprise contact center needs a managed services solution created from the ground up to proactively spot, isolate, and address the kinds of day-to-day issues it faces, as well as providing services to help plan for future growth and change.
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Service Delivery ManagerCtipath Communications Nov 2012 - Jan 2014Our Managed Services Solutions offer the best of both worlds – the safety of having your valuable information inside your network, and the security of our experts monitoring your environment around the clock. With CtiPath Managed Services, your organization can:* Achieve Immediate Benefits for your Investment in Unified Communications* Increase Availability by Pro-Actively Monitoring, Diagnosing * Reduce TCO by reducing OPEx, Increasing the Efficiency of Your Staff* Reduce TCO by reducing CAPEx, Reduced Investment in Management Tools* Increase Agility with the Ability to Adopt New Technologies* Use Performance and Availability Reports to meet Your Business SLAs
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Owner / DeveloperAlan Knox Web Developer Apr 2009 - Nov 2012My goal is to help small to medium sized businesses build or upgrade their web presence. The final result will be a dynamic web site that connects to all of your social media outlets.Web sites are built with technology. But, a web site alone – even an attention-getting web site – will not build your company or increase your presence. Instead, web development must begin with relationship – the relationship between the developer and the client. Then, the site must also help you build your relationship with your customers.
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Web DeveloperSoutheastern Baptist Theological Seminary Nov 2002 - Nov 2012 -
Adjunct Professor Of GreekThe College At Southeastern Aug 2006 - May 2009
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Owner / DeveloperFullthrottle Development Jun 2009 - Jun 2010
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Various Engineering PositionsRussell Corporation Sep 1990 - Oct 2002
Alan Knox Skills
Alan Knox Education Details
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Electrical Engineering -
Electrical Engineering
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Southeastern Baptist Theological SeminaryBiblical Theology -
Southeastern Baptist Theological SeminaryAdvanced Biblical Studies
Frequently Asked Questions about Alan Knox
What company does Alan Knox work for?
Alan Knox works for Ctipath
What is Alan Knox's role at the current company?
Alan Knox's current role is COO @ CtiPath | MLOps | Cloud | Contact Center | Coffee.
What is Alan Knox's email address?
Alan Knox's email address is ak****@****bts.edu
What is Alan Knox's direct phone number?
Alan Knox's direct phone number is +191927*****
What schools did Alan Knox attend?
Alan Knox attended Georgia Institute Of Technology, Georgia Institute Of Technology, Southeastern Baptist Theological Seminary, Southeastern Baptist Theological Seminary.
What skills is Alan Knox known for?
Alan Knox has skills like Web Development, Networking, Cisco Technologies, Management, Php, Social Media, Wordpress, Customer Service, Security, Mysql, Teaching, Managed Services.
Who are Alan Knox's colleagues?
Alan Knox's colleagues are Max 🏎 Areas, Aldo Masciangelo, Tyler Eaves, Leah Areas, Jay Perry.
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