Systems Engineer | Customer Service Engineer
Ctr Business Systems, Inc
Portland, Oregon Area
Provided customer service for 19 years in the following areas:•Local and wide area network support—configured and installed networked servers and PCs, upgraded systems, troubleshot network servers and connectivity issues.•Provided operating system installation, application software installation, and hardware device installation on servers and PCs. •Configured Exchange Server email and Proxy Server and connected to the Internet.•Diagnosed and repaired PC systems including IBM, Compaq, HP, & clones. Repaired peripherals and printers. Supported customers’ needs in the field, in the shop, and via telephone. •Provided desktop support onsite for ~3 years at Freightliner Corp. This included Microsoft applications, mainframe emulation programs, network printing support, and troubleshooting network connectivity issues.•Provided NT 4.0 administration support for the dealer WAN at Freightliner Corp. for 3 months.•Provided Novell Helpdesk services at Hewlett Packard for 3 months.