Alan Kudler Email & Phone Number

Tampa/St. Petersburg, Florida Area

Installer/Trainer for leading DMS provider.

DESIGNED and INSTITUTED a tiered training model consisting of online training sessions and stand up presentations customized to the customer needs and their budgetary constraints.COORDINATED the development of all training materials, end-user documentation and product specific literature for a leading software firm.MANAGED all 'field operations' for a major educational software company.DESIGNED and PRODUCED webinars on 'Effective Practices' for implementation of proprietary software to enhance effectiveness and promote client blog usage.INSTITUTED end-user certification program across deliverable product lines incorporating degrees of competency verified by end of course assessments.PLANNED and DIRECTED hundreds of successful staff development sessions that resulted in highly motivated internal and external clients.COORDINATED and SUPERVISED a 1.1 million dollar implementation for the Orange County, CA Department of Juvenile Justice.PLANNED and EXECUTED a software testing program that included internal testing, plus external 'Alpha' and 'Beta' phases that reduced the testing phase by 20% with fewer customer complaints. DESIGNED and IMPLEMENTED an 'Incentive Program' that increased contract renewals by 8-10% annually for 12 of the past 15 years.INTERVIEWED, HIRED and EVALUATED performance of all training and independent 'contract personnel'.SUPERVISED and DIRECTED field personnel that resulted in increased productivity and customer satisfaction measured by 10 consecutive years of increasing renewal sales.ORGANIZED and PARTICIPATED in numerous conventions and trade shows.

SERVED as a member of a product development team in charge of developing all marketing for numerous software products. Activities included devising product positioning, designing product literature, interpreting alpha and beta test results, and coordinating communication between the development team and sales organization.DEVELOPED certification program for required staff development where teachers would earned points for their district/state continuing education requirements. AUTHORED several positioning papers on seven new and previous released products.CREATED and PRODUCED training related materials and educational modules for use by colleagues and clients.DEVELOPED and FOSTERED an education/corporate partnership with a major southwest university involving marketing and product development internships.SERVED as account executive for several major multi-million dollar accounts, resulting in additional sales.

Master Of Arts, History And Philosophy

Bachelor Of Science, Education/Social Sciences