Dynamic, highly accomplished Customer Support, Customer Service, Customer Success, Technology & Operations Leader with over 30 years experience as a Senior Leader of customer-centric service, technology, support and sales operations leading improvement initiatives to achieve best-in-class customer experiences. Expert leader and coach with a proven record of motivating high-performing teams to exceed both personal and organizational objectives while consistently increasing client satisfaction and long-term loyalty. Driven continuous process and productivity improvements contributed to profitability and fostered employee career pathing. Skilled in balancing the company’s best interests with customer needs to achieve business goals.Specialties: Customer Support and Call Center Strategy and Vision, Technical Support Management, Customer Success, Organizational Development, Operations, Sales, Performance Improvement, Implementation. Seasoned Leadership, Customer Satisfaction Methodologies, Skilled Problem Solver, Strong Team Building and Leadership, Polices, Procedures and Metrics, Seasoned CRM Administrator and User (Salesforce.com), Strong Technical, Software, Design and Web Development Experience, Professional Services, SaaS-delivered and Cloud based Support and Implementation, Knowledge and Workforce Management.