With over 28 years of experience in the outsourcing and offshoring industry, I am a passionate and visionary leader who helps organizations achieve their strategic goals and deliver exceptional customer experiences. As the Group Consulting Director at FourNet, a leading provider of cloud and managed services, I oversee the development and delivery of innovative and tailored solutions for clients across various sectors and markets.My core competencies include business consulting, proposal development, statistical analysis, service delivery, budgeting, business process improvement, stakeholder management, and strategy. I also have a strong background in data science, digital transformation, and human-centric design, which enable me to create and implement solutions that are data-driven, user-friendly, and impactful. As a board advisor for two tech start-ups, Xdroid and Anthrolytics, I leverage my expertise and network to support their growth and success. Additionally, I am a judge at the UK Customer Experience Awards, where I recognize and celebrate the best practices and achievements in the CX industry.