Alan Loh Email & Phone Number

Singapore

Singapore

IT:- Established the IT infrastructure of the company, ensuring robust and scalable systems.- Efficiently assisted with the procurement and management of IT inventory, and set up devices/ accounts for new members.- Led the timely installation and configuration of computer hardware/software, systems, networks, CCTVS.- Monitored and maintained hardware/software systems and infrastructure to ensure optimal performance.- Provided technical support, efficiently troubleshooting all IT-related issues.- Arranged for the timely repair and replacement of equipment as necessary.- Managed and tracked the deployment of software and infrastructure updates, patches, and security fixes, ensuring data and network security.- Trained end-users on hardware functionality and software programs.- Successfully set up IT necessities, including software/hardware for new retail stores and fulfillment centers locally and overseas.System/Project Management:- Supported the planning and execution of strategic Supply Chain initiatives, handling all IT-related projects and system implementations efficiently.- Acted as the liaison between internal stakeholders and external vendors, ensuring clear communication and successful system/project implementation.- Ensured project timelines and deliverables were tracked and adhered to, providing progress updates and escalating issues to stakeholders as necessary.- Collaborated with development teams to ensure seamless integration and execution between new systems and existing infrastructure, assisting with troubleshooting and resolving issues.- Supported the maintenance of systems-related hardware and software to ensure ongoing reliability.- Identified user training needs, developed, and conducted training sessions to enhance user proficiency.- Created new processes and solutions to enhance customer experience and optimize operations efficiently.- Performed any other duties necessary to ensure the overall success of the business.

Singapore

IT Support:- Assist with the procurement and management of IT inventory, and setting up of devices and accounts for new crew members/users.- In-charge of installation and configuration of computer hardware/software, systems, networks, CCTV, printers etc.- Monitor and maintain hardware/software systems and infrastructure.- Provide technical support across the company, assisting with troubleshooting of all IT-related issues.- Arrange for the repair and replacement of equipment as necessary.- Manage and track the deployment of software and infrastructure updates, patches, and security fixes, ensuring security of data and network access.- Training end-users on hardware functionality and software programs.- Perform all other IT-related administrative tasks as required.System/Project Management:- Support planning and project execution for strategic Supply Chain initiatives, handling all IT-related projects and system implementation.- Serve as the liaison person between both internal stakeholders and external vendors involved in each system/project implementation.- Ensure that project timelines and deliverables are tracked and adhered to, providing progress updates and escalating issues to stakeholders where necessary.- Collaborate with development teams to ensure seamless integration/execution between new systems and existing infrastructure, assisting with troubleshooting or solving any issues.- Support in the maintenance of systems-related hardware and software.- Identify user training needs, and develop and conduct user training as required.- Perform any other duties to ensure the overall success of the business

Singapore

Retail Associate at Beyond The Vines

Singapore

- Managed a team of 22 instructors, 20 front and back end service staff across 3 studiosand 1 online platform for a Yoga lifestyle brand.- Ensured smooth day-to-day operations through scheduling rosters for instructors and front desk staff, spanning 200 classes and 49 shifts every week.- Coordinated the success of monthly campaigns and oversaw facility management, maintenance and inventory checks on a regular basis.- Conducted frequent class analysis and adjustments to maximize customer experience.- Demonstrated excellent people skills by maintaining good relations between the studio and its customers, vendors and service providers.- Proficient in using central management system for class scheduling and managing customer’s membership accounts. - Experienced in HR related functions including payroll calculations, recruitment and staff training.

Singapore

Singapore

Singapore

Singapore, Singapore

Barista and Beer Tapping : As a skilled barista, I have extensive experience in making and serving high-quality coffee-based drinks, such as lattes, cappuccinos, and espressos. In addition to my expertise in crafting beverages, I am also adept at managing inventory, maintaining equipment, and ensuring customer satisfaction. I am familiar with coffee-making techniques and have a deep understanding of the art and science of brewing coffee. Aside from being a barista at Hustle, making of mocktails and tapping of craft beers are also part of my expertise.Cashier: As a cashier, I have a strong track record of accurately and efficiently handling cash transactions, managing customer orders, and ensuring a positive customer experience. I have excellent communication skills and am able to handle a high volume of customer inquiries and requests. In addition to my cash-handling expertise, I am also skilled in using point-of-sale systems and maintaining accurate records of sales.Food Waiting: With my experience as a food waiter, I am skilled in ensuring that customers have an enjoyable dining experience. This includes taking orders, serving food, and providing exceptional customer service. I have a keen eye for detail and am able to accurately fulfill orders while ensuring that they are delivered in a timely and efficient manner. I am also adept at managing customer requests and addressing any concerns they may have.Housekeeping: As a housekeeper of the cafe, I am skilled in maintaining a clean and tidy environment for customers and staff. This includes cleaning floors, surfaces, and equipment, washing dishes, as well as restocking supplies and ensuring that all areas of the cafe are free from debris and clutter. I have a strong attention to detail and am committed to upholding high standards of cleanliness and sanitation. By creating a welcoming and enjoyable atmosphere for customers and colleagues alike, I helped to contribute to the overall success of the cafe.

Changi, Singapore

-Ensure that every passenger receives an unrivalled experience at Changi Airport. Assists passengers with wayfinding and helps to resolve any problem they encounter with their flight. -Assist Duty Terminal Manager with their daily duties to ensure operations within the terminal are smooth and passengers receive a memorable and pleasant experience in one of the top ranking Airport in the world.-Being first line of response to incidents, medical and emergency cases, undertake appropriate mitigating measures on ground, and to escalate and activate relevant parties to follow up on the cases.-Performing roving duties at both transit and public areas, proactive engagement of passengers to assist with flight related enquires, introduce and suggest facilities, retail and F&B options. Assist with queue combing at various key touch pointes and coordination with relevant airport partners-Dissolve miscommunications between staff and customers without agitating the latter. -Customer conflict resolution. Acquired skills and experience to handle unsatisfied crowd under stressful circumstances while upholding regulations (e.g. flight delay situations, aggressive guests).-Acquired extensive knowledge of the attractions industry (experience from Singapore Changi Airport).-Managed to provide good hospitality services to satisfy guest and boost company’s reputation.

Professional Certificate In Full Stack Web Development, Web Development

Activities and Societies: Front-End and Back-End Coding, Project Management, Groupwork, Industry Standard AssignmentsCompleted.

Diploma Of Education, Hospitality And Tourism Management

Activities and Societies: Temasek Poly Dance Ensemble (TPDE)