Alan Macdonald Email & Phone Number

Toronto, On, Ca

Continuing to work for the best Software Company, I will be responsible for managing the top 125 account from a renewal, retention and expansion perspective. Our team will ensure that the software purchased by our customers will be fully optimized and work with them to expand the footprint.

Richmond Hill

Toronto, Canada Area

I wanted to work for a Canadian company. There is something special about having the head office of an incredible company located in Canada. I have the privilege of leading a team of over 40 renewals managers transacting globally to ensure our customers have the right blend of solutions to fit their needs.We are passionate about career development. I want to ensure that our workplace has the right blend of financial attainment and work satisfaction to enable true success for all parties.Very proud to work at OpenText.

Toronto, Canada Area

I have the opportunity to work with incredible people to ensure that our customers receive the utmost value from their Linkedin solution. Our ability to discover what defines success to our members is essential to delivering on that expectation.

Toronto, Canada Area

While at CA, I had the privilege to Manage a team of Customer Renewal Reps responsible for the success and adoption of our SaaS customers globally. Our team focus was driving user adoption, increasing customer retention, revenue growth and successful execution of renewals.Our team managed a portfolio of 120M and growing. We consistently exceeded our annual quota targets. We accomplished this by keeping our customers success as our driving motivator. As a result, we increased retention rates from the mid 50s to low 90s in the 3.5 years we were together.To enable cross functional synergies, I established deep working relationships with the various groups within CA (Sales, Marketing, Support, Engineering, Hosting, Product Management) to drive organizational efficiencies passed to our customers.Policies and procedures were required to bring structure to our approach. I developed On boarding, Post Implementation checkup, Bi-weekly or Monthly touch points (High Touch/Low Touch) throughout contract lifecycle, newsletters, surveys etc. We ultimately procured a CRM tool to proactively manage our accounts and chart my team’s progress.Have always enjoyes sales execution, pipeline and territory management, deal support, customer engagement and negotiation, pricing, reporting, customer support, customer adoption and success, renewal management, product positioning, education as well as providing thought leadership both internally and externally via press and speaking engagements.Key Results:* Leading team role in closing several multi-million dollar transactions with global top 5 banks, technology companies and pharmaceutical firms* Retention rates risen each year - currently in low 90's. Monthly Recurring Revenue increased each quarter * Received 13th straight Above Expectation Performance Review. Highest level at CA

Toronto, Canada Area

• First person staffed to this team – responsible for driving user adoption within our existing global SaaS customer portfolio leading to successful renewal negotiations• Created internal job titles and descriptions. Hired all members of current team. Began developing mandates and deliverables to share with cross functional groups to drive synergies• Attained Compass Club in 2012 – South Africa – top performer• Negotiated the majority of our renewals while in this role – as the group was staffed. Over achieved quota each year

Toronto, Canada Area

• Collaborate and strategize with Sales on developing proposals and creation of contracts for both new transactions and all renewals• Negotiate terms and conditions as well as final pricing with our customer base on all transactions in Canada. Contracts typically non-standard and heavily customized• Focus was on larger Enterprise renewals – many of them 10M+. Certified Contract Manager

Toronto, Canada Area

• Responsible for new product sales within my assigned territory• Grew pipeline in excess of 200%• Secured several multimillion dollar transactions over the two years

Toronto, Canada Area

• Held several positions within this group culminating in managing the entire team• Led a national team of 25 people, including 3 Directors, responsible for the post sales relationship with our strategic accounts• Team responsible for ensuring customers obtain maximum value from their solution• Many programs put in place to metric our accomplishments to share with internal stakeholders – i.e. Sales, Support, Marketing