Currently Working at ASML Ireland Ltd. Is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer. As an Electronic and Communications Engineering graduate, with substantial and responsible work experience, I am looking to bring a range of skills and commercial knowledge to a new career in an ICT related organisation in the private, public or voluntary sector.
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Customer Support EngineerAsml Jul 2014 - Jul 2016IrelandResponsibilities include the installation, qualification, repair and maintenance of the ASML systems at the customer site and is also responsible for the necessary transfer of know-how to the customer. Main Responsibilities• Installing equipment at customer’s locations, including new equipment, upgrades and system relocations. • Diagnosing problems and making appropriate repairs. Working with co-workers, customer & technical support in isolating and solving problems. • Monitoring, maintaining and optimizing equipment on a daily basis to enhance functionality and prevent problems.• Advising users of appropriate actions to correct system malfunctions.• Training customers in use and routine maintenance of equipment. Answering customer questions and assisting customers in a professional manner. • Performing administrative and coordination duties, including procedure changes, pass-downs, work orders, field service reports, system problem reports and monthly reports. • Preparing written technical reports. -
School Rep /Student CouncillorDit Students Union Ltd Sep 2012 - Jul 2013Dublin Institute Of Technology, Kevin StreetResponsibilities Included:Recruitment of Class Reps.Acting as a point of contact for Class Reps. Attending local Class Rep meetings and College Forums.Acting in a mentor/advisory capacity for Class Reps.Represent the interests of Class Reps at DITSU Student Council.Assisting in the highlighting of and resolution of School-wide issues at a local level, quickly and effectively.Setting out policies for the Students' Union, and overseeing the work that it does. Co-ordinating and reviewing the activities of the Full Time and Part Time Elected Officers (Sabbaticals and College Officers).Reviewing DITSU's Plan of work (for the year) and finances. -
Class RepresentativeDit Students Union Ltd Oct 2010 - Sep 2012Dublin Institute Of Technology, Kevin StreetResponsibilities included: Negotiating with lecturers on behalf of class.Being the main point of contact between the Students Union and the class.Sitting on the Programme Committee to ensure that the students have an input on how the course is run, what its positive aspects are and what could be improved.Organizing all class events. -
Construction Worker / BanksmanPatten Construction 2005 - 2009Diblin 6.Involved in large scale construction projects in Dublin cityResponsible for crane safety on siteWorked with team to ensure projects were completed on time and to a high standard
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ManagerBoard Rider Backpackers Hostel, 2004 - 2005Sydney, AustraliaGreet customers and ascertain what each customer wants or needs.Responsible for all entertainment at the hostelMaintain knowledge of current promotions, policies and security practices
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Telesales RepresentativeDell 2003 - 2004IrelandSupported sales organisation through customer, operational and business suppor.tResponsible for serving as primary interface between sales and other operational functions developing sales.Knowledge of processes and procedures relating to online/offline order administration, order fulfillment and communication.Communicated regularly with management to ensure targets were met.Maintained a high level of operational efficiency without error to make sure product delivered is correct and on time. -
Floor ManagerCompustore 1999 - 2003Longmile Road, Dublin 12Merchandising, distribution and selling of computers, software and peripheralsRequired extensive product knowledge and frequent verbal and written communication with customers, staff and managementAdvised customers on technical matters and recommended appropriate computer configurationsSupervision of employees and responsibility for sales targets, order tracking and inventory.
Alan Matthews Skills
Alan Matthews Education Details
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Final Grade : 2.1 -
Final Grade : 1St
Frequently Asked Questions about Alan Matthews
What is Alan Matthews's role at the current company?
Alan Matthews's current role is Clinical Field Service Engineer at Cardiac Services.
What schools did Alan Matthews attend?
Alan Matthews attended Dublin Institute Of Technology, Dublin Institute Of Technology.
What skills is Alan Matthews known for?
Alan Matthews has skills like Microsoft Office, Teamwork, Microsoft Excel, Powerpoint, Electronics, Microsoft Word, Matlab, Engineering, Public Speaking, Customer Service, C++, Windows.
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