Alan Matthews Email and Phone Number
Alan Matthews personal email
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Alan Matthews phone numbers
As a seasoned software engineer with 6 years of hands-on experience, I specialize in developing robust, scalable solutions and providing exceptional technical support. My expertise spans backend development, database optimization, and seamless integration with third-party services, ensuring high-quality code and enhanced system performance.In addition to my software engineering background, I have extensive experience as a support engineer, adept at troubleshooting complex issues and delivering effective resolutions to improve customer satisfaction. My dual background enables me to bridge the gap between development and support, offering a unique perspective that enhances both the user experience and product quality.Driven by a passion for technology and problem-solving, I thrive in collaborative environments where I can contribute to innovative projects and continuously learn from my peers. I am committed to leveraging my skills to build and maintain high-performance systems while providing top-tier support to meet and exceed user expectations.
Clinasyst
View- Website:
- clinasyst.com
- Employees:
- 7
-
Product And Support ManagerClinasystAtlantic Beach, Fl, Us -
Product & Support ManagerClinasyst Sep 2024 - Present -
Software EngineerLeadjar Dec 2022 - PresentProduct Development: Spearheaded the development of MVP that provides simple and reliable automated lead routing for HubSpot.API Integration: Implemented third party APIs like Stripe to support monthly subscription based billing and SendGrid to automate emails. -
Software EngineerAnvyl May 2022 - Dec 2022New York, New York, UsDesign Collaboration: Partnered with UX/UI designers to translate user requirements into intuitive, user-friendly designs. Provided technical insights to ensure feasibility and optimal performance. -
Software EngineerCallrail Jan 2017 - May 2022Atlanta, Ga, UsFeature Development: Contributed to the development of key features for the company’s flagship call tracking product, as well as internal admin tools.Bug Fixes and Maintenance: Identified and resolved critical bugs, improving system stability and performance.Code Reviews: Participated in peer code reviews, providing feedback and ensuring adherence to best practices and coding standards.Documentation: Authored comprehensive API documentation to allow customers to integrate their software systems.Version Upgrades: Played a crucial role in a Ruby on Rails version upgrade, ensuring a smooth transition with minimal downtime.Training and Mentorship: Provided training to internal teams regarding API functionality and their importance to customers. -
Support EngineerCallrail Mar 2016 - Dec 2016Atlanta, Ga, UsCustomer Support: Delivered exceptional technical support to customers, resolving complex issues and improving customer satisfaction over phone and email channels.Knowledge Base Development: Developed and maintained support knowledge base in Zendesk, reducing back and forth between customers and support by providing accurate solutions to resolve support tickets faster.Feedback Loop: Worked with the product and engineering teams to relay customer feedback and help prioritize bug fixes and feature requests.
Alan Matthews Skills
Alan Matthews Education Details
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The Iron YardBack End Web Development - Ruby On Rails/Ruby -
Full Sail UniversityRecording Arts -
University Of North FloridaGeneral
Frequently Asked Questions about Alan Matthews
What company does Alan Matthews work for?
Alan Matthews works for Clinasyst
What is Alan Matthews's role at the current company?
Alan Matthews's current role is Product and Support Manager.
What is Alan Matthews's email address?
Alan Matthews's email address is ma****@****hoo.com
What is Alan Matthews's direct phone number?
Alan Matthews's direct phone number is +1.888.907*****
What schools did Alan Matthews attend?
Alan Matthews attended The Iron Yard, Full Sail University, University Of North Florida.
What are some of Alan Matthews's interests?
Alan Matthews has interest in Computers, Design, Mobile App Development, Fashion, Technology, Web Development, Music, Digital Photography, Arts And Culture.
What skills is Alan Matthews known for?
Alan Matthews has skills like Ruby On Rails, Ruby, Web Development, Github, Git, Recording, Css, Pro Tools, Html, Mix Engineer, Audio Editing, Rspec.
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