Alan Burman Email & Phone Number

Southfield, Michigan, Us

Chicago, Il, Us

As a Senior Product Owner, I lead a product team focused on creating process improvements and enabling new features to an internal cloud-based platform called Engage. The Engage platform has created consistency across service lines for how client engagements are created, managed, and closed out to ensure high quality and cost-effective business operations. • Manages the product backlog, road map, and prioritization based on shifting priorities and stakeholder requests • Communicates the product vision, business challenges and customer value to stakeholders and executives • Implemented a new analytics tool (Pendo), created and measured product KPIs and implemented product enhancements to reduce time spent on administrative tasks by 40% • Leads an agile product team including internal employees and external contractors comprised of designers, developers, scrum master, and subject matter experts to implement product updates • Writes user stories, features, epics, personas and user acceptance criteria for product enhancements and defects • Conducts customer journey mapping sessions, identifies customer pain points and develops countermeasures to improve customer satisfaction

Detroit, Michigan, Us

• Manages the product backlog, road map, and prioritization based on shifting priorities and stakeholder requests• Communicates the product vision, business challenges and customer value to stakeholders and executives • Leads an agile product team including internal employees and external contractors comprised of designers, developers, scrum master, and subject matter experts to implement product updates• Writes user stories, features, epics, personas and user acceptance criteria for product enhancements and defects• Facilitates sprint ceremonies such as refinement, daily stand-up, retrospectives, and sprint planning to align the team on upcoming work and continuously improve• Presents updates, bug resolution, and customer experience enhancements during sprint demo to an audience of internal and external stakeholders• Identifies and resolve issues that impact customer’s ability to complete their transaction in the digital channels resulting in a 7% increase in Outage completion rates within a 6-month period• Utilize CRM (Customer Relationship Management) software system to investigate customer accounts, triage technical issues and resolve complaints• Analyzes customer feedback, conduct root cause investigation, recommends, and implements solutions to improve customer experience to improve customer satisfaction and completion rates• Collaborates with other departments and vendors to prepare interview guides for customer focus groups to gain customer feedback on website changes, summarize and report findings

Chicago, Il, Us

Baker Tilly Virchow Krause, LLP is a nationally recognized, full-service accounting and advisory firm. With approximately 2,700 employees across the United States, Baker Tilly is ranked as one of the 15 largest accounting and advisory firms in the country. Headquartered in Chicago, Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 147 territories, with over 33,000 professionals.-Directed campus recruitment efforts for the consulting practice at Baker Tilly, including activities at approximately 8 college campuses in multiple regions and 5 office locations across 4 separate consulting teams-Built strong relationships with Partners and hiring managers across the firm-Analyzed hiring data to drive understanding of recruitment metrics which impact high performance and retention-Managed Early Identification Programs to build brand awareness and promote employment opportunities with freshmen and sophomore level students engaging with approximately 100 students annually-Created strategic plans for our target schools to meet the annual hiring needs of the business-Managed consulting campus recruiting budget, events, and staffing arrangements-Utilized various systems including ATS (iCIMS), CSM (Handshake, Symplicity), and Yello to source, track, and manage candidates-Evaluated process and software needs and made recommendations to HR leadership about areas of improvement for operational efficiencies-Partnered with Learning and Development to train current employees on best practices-Full cycle recruiting, sourcing, screening, interviewing, presenting and placing candidates for early identification programs, internships, and full time positions-Provided consultative advice to clients regarding hiring, selection, training, and compliance

East Lansing, Mi, Us

Michigan State University is a public research university in East Lansing, Michigan, founded in 1855. As a part of the College of Business- career services provides undergraduate students with resources, programs, and services related to career development. In addition, we also serve recruiters by assisting in job postings, information sessions, career fairs, interview rooms, and more.Events Management -Coordinated the logistics for all events hosted at the Lear Corporation Career Services Center related to on campus recruiting and student success including bookings, staffing, culinary needs, and billing -Maximized student/employer interaction through strategy related to event attendance and registrations for both students and employers -Built relationships and met with event leaders throughout the college to support their event through the Career Services Management (CSM) online database system -Managed the Accounting and Information Systems Career Fair that hosts over 40 employers and 350 students and Career Gallery- Business Exchange which hosts over 200 employers and 2,500 students Project Management -Facilitated student success by leading and managing the advising program through weekly face to face career advising, classroom presentations and workshop series related to career consulting increasing student engagement -Monitored data collection for student success activities and trained incoming students on best practices for data collection -Collected, analyzed, and reported internship and first destination data for key stakeholders that contribute to college rankings and program benchmarksSupervision -Hired, trained, delegated tasks and evaluated a group of 15 student assistants -Identified and developed student strengths to align with in office projects that will enhance internal processes and student growth -Managed the advising and events student teams to enhance employer and student relations

ITT Technical Institute is an institution of higher learning that is committed to offering quality undergraduate, graduate and continuing education locally, nationally and worldwide to students of diverse backgrounds, interests and abilities.-Provided advice to current students and graduates on résumés, applications, job search and interview techniques-Achieved and maintained a graduate employment rate of 75% or higher to remain in compliance with ACICS standards-Increased pre-graduate employment rate by 40% within a 12 month time frame-Utilized social media, LinkedIn, Facebook and Twitter, as marketing tools to network with businesses developing over 550 job orders with various companies and organizations-Networked and partnered with businesses to aid in staffing solutions while helping students and graduates gain employment in their field of study-Utilized CRM software to manage contacts and update databases

Sanford–Brown College was a division of the Career Education Corporation and provided career training programs in the areas of Healthcare, Dental, Design, Media Arts, Nursing, Technology and Business. As a Career Services Advisor I:-Worked on a daily basis with a diverse group of graduates, aiding them in developing their job search, resume, and interviewing skills-Conducted in classroom presentations and workshops on job and portfolio development-Improved graduate employment rate from 32% to 67% within a 6 month time frame-Maintained accurate and complete student records as required by laws, district policies, and administrative regulations -Ensured compliance with all policies, procedures, regulations and requirements-Contacted employers as a student liaison, creating and developing working relationships with employers to create networking opportunities for graduates-Maintained databases, to update graduates files, record interactions and track clients

Master Of Business Administration (M.B.A.), Organizational Leadership

Bachelor Of Arts (Ba), Communication, General