Alan Meier Email & Phone Number

Sioux Falls, South Dakota

Ensuring a safe, comfortable, and productive work space for our Team Members that utilize our Sioux Falls location.

Sioux Falls, South Dakota Area

Responsible for providing excellent service to customers with insurance policies and annuity contracts.

Evansville, Indiana Area

Assist Driver with delivering business and consumer packages during high volume holiday season.

Evansville, Indiana Area

Managed 100+ person collection and service department.Acquired, serviced, collected, and mitigated losses on $1.5 Billion (20,000 account) high risk portfolio of 1st and 2nd mortgagesReduced losses $5M per month by changing foreclosure culture and implementing effective loss mitigation tactics and toolsSuccessfully executed challenging role and grew department from 40 to 100 mortgage knowledgeable employees within 12 months, taking on the organization’s most distressed mortgage accountsChanged culture by clearly communicating department's impact on mission and company bottom line. Developed and implemented incentive program that matched organizational wins with employee wins Implemented account ownership along with new queuing system, providing customers with single point of contact instead of the “next operator”, ensuring ongoing customer contact, critical for high risk customersActively listened to customers’ and employees’ suggestions and issues, creating solutions that improved tools, systems, and processesProvided employees with flex scheduling, ability to make a difference in customers’ lives, and significant bonus opportunities, driving high morale, low turnover, and minimized training costs

Evansville, Indiana Area

Managed 160+ person customer service and collections call centerHired and developed 20+ new managers and supervisors.Developed, implemented and adapted incentive program, incorporating customer service, collections, and solicitation and utilized technology, management structure / focus, measurement / standards, and incentives that resulted in:* Consistent below industry average delinquency and credit losses.* Reduced servicing cost per account by 25% even during significant economic turndown. * Reduced incoming call abandon rate from 20% to 3%.* Increased additional money loan applications by factor of 10.

Evansville, Indiana Area

Managed 100+ person Customer Service Operation including underwriting, customer service, and claims administration.Cut claims processing time 65% and reduced cost per transaction by 50% by switching from mailing to faxing technology.Increased profit $5M / year and provided better coverage by initiating, leading and managing project that centralized tracking of collateral protection insurance.Championed Accident & Health product elimination period change from 14 days to 7 days, increasing premiums and customer satisfaction. Change yielded $5M / year in profit and significantly improved product.

Evansville, Indiana Area

Managed 7 person System Testing unit responsible for ensuring newly purchased Insurance administration software system was ready for operationDeveloped and implemented testing procedures to document issuesImplementation included large number of modifications and adaptations to fit business unit process and productsTesting performed generated extensive issues list which delayed implementation by several months, but resulted in successful system implementation

Evansville, Indiana Area

Managed 25 person underwriting and policy issue unitTook position during new product implementation that resulted in 500% increase in new policiesDue to mainframe computer software change delays, challenged to issue high volume of new policies using personal computer software. Transformed culture from low volume/extensive underwriting to high volume/basic underwriting Actions resulted in successful product rollout with minimal policy issue problems.

Evansville, Indiana Area

Intro position into the company started with 13 week System Consulting Training Program. Continued employment dependent on completing the program.Managed a variety of cross department projects while training for management position.Learned and used critical tools for project scoping, managing, and implementationResulted in series of successful improvement projects and significant savings for the company

Franklin, Ky

Managed 5 person 7 day 24 hour equipment maintenance unitResponsible for ensuring $10 MM of Bindery equipment was operational when neededDeveloped and implemented comprehensive preventive maintenance program.Hired, trained, and developed 4 Maintenance mechanics in technical skills and people interaction skillsResulted in 50% reduction in breakdown maintenance and unplanned equipment downtime

Franklin, Ky

Engineer position focused on project work in a manufacturing plant environmentResponsible for a variety of improvement projects, including equipment and process.Largest project was $2 MM project to acquire, transport, and install used solvent recovery equipment

Master Of Business Administration (Mba), Business Administration, Management And Operations

Bachelor'S Degree, Mechanical Engineering

Activities and Societies: Farmhouse Fraternity