Alan O'Sullivan Email & Phone Number

County Dublin, Ireland

Dublin, Ireland

Key Responsibilities:- Key Customer and Partner Account Management: Manage the relationships, technical requirements and commercial engagements of Military, Emergency Services and Key Partner accounts throughout EMEA- New Business Development: Identify and generate customer and partner acquisition through cold-calling, responding to inbound e-mail.

Dublin, Leinster, Ireland

Key Responsibilities:- Technical Sales Point of Contact: Aligned to Corporate, Demand Response and Customer Success teams to engage, articulate and demonstrate Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) and Infrastructure-as-a-Service (IaaS) offerings on Azure platform based off of customer's business needs- Target Focused: Motivated to.

Cherrywood Science And Technology Park, Cabinteely, South Co Dublin

Key Responsibilities- Target Focused: Aligned to account teams striving to surpass an aggregate enterprise sales target based off the DellEMC and OEM partner portfolio- Account Development: Established new opportunities in existing and greenfield accounts- Pipeline Management: Managed sales pipeline in Salesforce for accurate weekly and quarterly.

Eastpoint Business Park, Fairview, Dublin 3

Key Responsibilities- Infrastructure Management: Managed and maintained the physical and virtual IT Infrastructure- IT Support: Tracked trouble ticketing system and promptly provided client assistance- Infrastructure Architecture: Designed and deployed a new Microsoft Hyper-V cluster consisting of HP servers, IBM Fibre SANs and Cisco Fibre switches for.

Cherrywood Science And Technology Park, Cabinteely, South Co Dublin

Key Responsibilities- Ownership of high-impact and technically complex customer escalations- Ensured contractual service support requirements were understood, managed and delivered through effective expectation management- Coordinated and produced formal documentation for major escalations, such as summary reports, post-incident/root cause reports and.

Cherrywood Science And Technology Park, Cabinteely, South Co Dublin

Key Responsibilities- Quality Assurance: Championed a quality customer-focused technical support delivery to a team of sixteen technical support agents- Case Management: Daily case load analysis ensuring assignment of all pending cases were actioned promptly and contributed technical advice to reduce case resolution time- Statistical Analysis: Daily.

Cherrywood Science And Technology Park, Cabinteely, South Co Dublin

Key Responsibilities- Technical Support: Worked in a team of fifteen providing storage, networking and cloud appliance support for the UK and South African markets- Coaching: Provided technical training and call handling best practices to new techniciansKey Achievements- Consistently exceeded departmental KPI targets- Multiple customer recognitions due to.

Cherrywood Science And Technology Park, Cabinteely, South Co Dublin

Key Responsibilities- Technical Support: Part of a team of eighteen technicians providing server and backup solution support for the UK and South African markets- Knowledge Sharing: Contributed several technical articles to the Global Technical Support Knowledge BaseKey Achievements- Technician of the Month in August 2010 for consistently high customer.

Cork Airport Business Park, Co. Cork

Key Responsibilities- Infrastructure Management: Part of a team of four managing and maintaining the Dell server, Cisco networking, RSA security and CommVault backup infrastructure- Backup Administration: Managed all functionalities within CommVault and ensured offsite copies were stored securely for disaster recovery restorations- Security Patch.

College Road, Cork

Key Responsibilities- IT Support: Assisted students with Microsoft Office queries along with diagnosing issues with their laptops and peripherals - Network Troubleshooting: Remotely spoke to students in relation to network login errors, access to college websites and wireless network connectivity.- Security Management: Ensured student laptops were patched.

Leixlip, Co Kildare

Key Responsibilities:- System Engineer: Tested the validity of upgrading Intel's PDA management system against a cost effective competitor, ensuring findings were documented and presented- Database Development: Worked in a team of four programming the SQL database for a departmental financial tracking tool using Microsoft SQL Server 2000.- Image.