I am a founding member and owner of the Made by Pacific family of brands. We are a seasoned, values-based construction group with three best-in-the-biz teams dedicated to commercial, residential, and millwork projects. Pacific Solutions Contracting: End-to-end tailored solutions for commercial construction projects.Perspective Homes by Pacific: Client-focused home construction and renovation services.The Shop at Pacific: Custom architectural millwork for cutting edge design. www.madebypacific.com#madebypacific

Trippeo helps business travellers and companies alike save time, money, and paperwork when it comes to managing their business travel. As Manager of Customer Success at Trippeo I played a role in the development and execution of all customer-facing software, resources, and/or programs, including:Social Media - Launched and managed our social media channels, including Twitter, Facebook, Instagram, LinkedIn, and Google+.Copywriting - Developed all customer facing copy in the product, on website, and on external sites.Blog - Launched the Trippeo Blog and kept the content fresh, SEO-friendly, and reaching a larger audience week over week. Developed over 56% of Trippeo’s original blog content (writing as author and ghostwriting as the CEO) in addition to hiring/managing contractors and guest bloggers.Customer Success - Developed face to face relationships with top clients and helped them implement Trippeo in their organization.Customer Support Implementation - Researched, analyzed and selected Trippeo's CS solutions, then worked with internal teams to connect them within our larger IT infrastructure. Customer Support - Managed the CS channels to deliver top-tier customer support.Message Automation - Built out a tiered automation journey to onboard and engage customers and reduce churn.Help Desk Development - Developed Trippeo’s Help Desk and all current articles.Webinar Development + Execution - Developed content, procured and set-up software, and executed weekly webinars to engage customers. Statistical Analysis + Optimization - Regular tracking and analysis of all customer data to ensure improvement week over week.Internal Process Development - Developed processes to effectively track customer feedback and their statuses.NPS Survey Launch - Launched Trippeo’s first NPS survey and communicated that feedback to all internal stakeholders.

As Team Lead I acted as a mentor and resource for the Corporate Account Management team, and in support of the Manager of Account Services in the Americas.I was responsible for:- Tracking and identifying accounts that may be at-risk of non-renewal- Strategizing, guiding, and coaching the team on customer relationship and success strategy- Reducing churn in the Enterprise client-base- Liaising between internal departments on product, plans, feedback and releases - Day-to-day management of top-tier Enterprise clients- Involvement in Product Development meetings - Working hand-in-hand with the Manager of Account Services on effective management for the department- Development and roll-out of new departmental tools and processes

HootSuite helps organizations use the social web to launch marketing campaigns, identify and grow audience, and distribute targeted messages across multiple channels. As a Corporate Account Manager I built strong business relationships with my clients to guide and support their social success. I gained an understanding of the client’s overall business objectives and assisted in the development and execution of a successful social media management system for their unique organization.

Director of Sales for wholesale division of Powell&Company - a Vancouver and LA-based women's fashion Brand Management Agency with an active account territory spanning North America, catering to European, Scandinavian and Australian corporate clients. Successfully drove sales for multiple brands/products per season, through strong communication and relationship-building skills, with an emphasis on outstanding, individualized customer service. Identified, nurtured, and built upon key relationships with leading boutique and strategic clientele across North America.Effectively strategized and executed sales for client brands through the use of marketing and PR, mail-outs, social media, cold-calling, sales appointments and tradeshow presentation. Proficient in the use of CRM software and creating, developing, and maintaining organized reports, logs, and sales tools to maximize efficiency.

Managed boutique sales, distribution, and brand visibility for a leading footwear brand across North America.Exceeded agency sales targets by boosting boutique sales growth +332% from one spring/summer season to the next.Honed and developed B2B business skills, focusing on target distribution, sales growth and branding.Developed key marketing skills that allowed me to actively contribute to PR and media for the brand.

Promoted to Account Executive after a successful first season with AgencyAs Account Executive, independently managed a territory spanning the mid-US region and Canada, achieving sales growth and new-state distribution for three client brands.