Alannah Jack
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Alannah Jack Email & Phone Number

Ambitious Business Professional, Customer Service Excellence, First Class Graduate at Conwy County Borough Council
Location: Greater Cheshire West And Chester Area, United Kingdom, United Kingdom 6 work roles 2 schools
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Role
Ambitious Business Professional, Customer Service Excellence, First Class Graduate
Location
Greater Cheshire West And Chester Area, United Kingdom, United Kingdom
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Who is Alannah Jack? Overview

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Quick answer

Alannah Jack is listed as Ambitious Business Professional, Customer Service Excellence, First Class Graduate at Conwy County Borough Council, a company with 929 employees, based in Greater Cheshire West And Chester Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Alannah Jack.

Alannah Jack previously worked as Contact Tracer at Conwy County Borough Council and Contact Advisor at Conwy County Borough Council. Alannah Jack holds Bachelor Of Arts - Ba, Business Studies, First from University Of Chester.

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Email format at Conwy County Borough Council

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Conwy County Borough Council

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Profile bio

About Alannah Jack

💬Established Customer Service Specialist seeking Diversification💬As a dedicated and aspirational professional I have a range of customer service experiences in leisure and retail settings. Innovative and adaptable, I have the drive to provide the best possible outcomes and satisfaction levels for clients when things have gone wrong. With exceptional crisis management skills and an ability to diffuse situations, I am adept at bringing the best out of people and finding effective solutions to all manner of problems. 💬Effective at Organisation, Administration and People Management 💬As an efficient administrator, with strong time management abilities and a creative flair, I am motivated to investigate and improve processes to ensure efficient service at all times. Responsive to the ever changing environment and aware of cultural and legislative changes, I am a champion of equality and diversity in the workplace and with the customers I deal with, ensuring fairness in all my dealings and that the policies and practices of my organisations reflect this.💬Ready to move on to New Challenges with a New Focus 💬 Diligent, determined to succeed and aspiring to a career in business management, I am an exciting prospect seeking advancement in a new challenge within the business sector.For more information get in touch via InMail.

Current workplace

Alannah Jack's current company

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Conwy County Borough Council
Conwy County Borough Council
Ambitious Business Professional, Customer Service Excellence, First Class Graduate
conwy, united kingdom
Website
Employees
929
AeroLeads page
6 roles

Alannah Jack work experience

A career timeline built from the work history available for this profile.

Contact Tracer

Current

Remote Working

  • Helping break the chains of transmission of Covid 19 by interviewing citizens who have tested positive, identifying and assessing where they have been and who they have has contact with
  • Managing a caseload, completing them in a timely manner, identifying high and low risk cases
  • Working with external stakeholders to ensure effective channels of communication
  • Training new staff members, as well as holding refresher training for colleagues
Mar 2021 - Present

Contact Advisor

Remote Working

  • Utilising scripts set out by Public Health Wales, providing support and reassurance in uncertain times, sometimes dealing with distressed and vulnerable citizens
  • Making daily contact with citizens to check on their wellbeing, offering assistance, and escalating high risk cases to management or the local health board
  • Following GDPR and Confidentiality protocol
Dec 2020 - Mar 2021

Customer Service Advisor

Deeside, Wales, United Kingdom

💬 Remote Customer Care with a Personal Touch 💬Working in the Customer Support team for Iceland, I am consistently delivering a high standard of customer care and support, with effective crisis management skills and a passion for resolving problematic situations to the satisfaction of all concerned. I ensure I respond to customer email and telephone.

Jul 2020 - Dec 2020

Team Member

Llandudno, United Kingdom

Pivotal in driving operations, assisting customers to purchase tickets and refreshments for their cinema experience, I focused on upselling and sales of special packages to increase revenue. I trained and mentored new colleagues on till software and the execution of all roles, including sales scripts, customer service techniques and protocol compliance.

Sep 2014 - Jul 2020

Student Ambassador

Chester, England, United Kingdom

💬 Round the Clock Support for Student Wellbeing 💬As Student Ambassador I advocated for students residing at Trinity Hall, supported them with any issues and ensured they felt their voices had been heard. Welcoming visitors and residents from the Welcome Desk, I maintained an overview of all contracts and expected tradespersons on site, signposting visitors.

Sep 2016 - Jul 2017

Support Worker

Moorcroft Residential Home

Llandudno, Wales, United Kingdom

💬Supporting the Vulnerable with Care and Patience 💬As a Support Worker I provided personal care and emotional support to elderly residents in their Care Home, attending to their needs through personalised care planning and attention to individual preferences. I also assisted in the planning of day trips and regular activities, supporting residents to take.

Jan 2011 - Aug 2015
Team & coworkers

Colleagues at Conwy County Borough Council

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2 education records

Alannah Jack education

Bachelor Of Arts - Ba, Business Studies, First

Managing Customer Service | Managing People and Organisations | Information and Communication in the Workplace | Finance for Managers |.

Gcses | A Levels, 11 A*-B, With English And Maths | Business Studies, Biology, Mathematics, A*-B

FAQ

Frequently asked questions about Alannah Jack

Quick answers generated from the profile data available on this page.

What company does Alannah Jack work for?

Alannah Jack works for Conwy County Borough Council.

What is Alannah Jack's role at Conwy County Borough Council?

Alannah Jack is listed as Ambitious Business Professional, Customer Service Excellence, First Class Graduate at Conwy County Borough Council.

Where is Alannah Jack based?

Alannah Jack is based in Greater Cheshire West And Chester Area, United Kingdom, United Kingdom while working with Conwy County Borough Council.

What companies has Alannah Jack worked for?

Alannah Jack has worked for Conwy County Borough Council, Iceland Foods, Cineworld Cinemas Ltd, Urban Student, and Moorcroft Residential Home.

Who are Alannah Jack's colleagues at Conwy County Borough Council?

Alannah Jack's colleagues at Conwy County Borough Council include Leon Doran, Richard Seller, Tricia Harding-Smith, Catrin Perry, and Phillip Davies.

How can I contact Alannah Jack?

You can use AeroLeads to view verified contact signals for Alannah Jack at Conwy County Borough Council, including work email, phone, and LinkedIn data when available.

What schools did Alannah Jack attend?

Alannah Jack holds Bachelor Of Arts - Ba, Business Studies, First from University Of Chester.

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