Alan Nielsen Email & Phone Number

Corning, New York, Us

Seattle, Wa, Us

Davidson, Nc, Us

Provided Tier II support of infrastructure, desktop devices, VoIP phones, smartphones, and network devices to managed IT service clients, including small businesses, schools, and local governmentConfigured and installed Windows servers, SonicWall firewalls, Ubiquiti wireless equipment, Netgear Managed Pro switches, and Sierra Wireless modems. Consolidated client mobile devices under Cisco’s Meraki MDM system, increasing security and accountability

Arlington, Va, Us

Member of a small team of engineers and technicians based out of Polson, MT providing internet access, voice-over-IP (VoIP) communications, and video teleconferencing (VTC) capabilities to schools and medical clinics in rural parts of Alaska by means of satellite and line-of-sight (LOS) microwave backhaul communications. • Performed Tier II and Tier III service and support of an iDirect satellite communication hub; Tasks included configuration changes, hardware and software upgrades, network monitoring, analysis, and troubleshooting of links, hub equipment, and remote sites.• Part of a solutions team for microwave relay towers in Alaska addressing the unique conditions of on-site power production and storage, network equipment operation, and backhaul communications in an extreme cold weather environment.• Performed network monitoring of links and equipment including satellite and microwave link performance, site equipment performance, data usage, and other queries through WhatsUp Gold NMS, iVantage NMS tools, Riverbed SCC, and other available tools.• Installed and configured equipment at customer sites throughout Alaska including satellite modems, microwave radios, switches, routers, WLAN access points (AP) and controllers, WAN accelerators, various antennas, and associated equipment supporting school districts and medical facilities.• Completed services and repairs of equipment at LOS microwave relay sites including radios, switches, radio towers, cables, solar panels, generators, wind turbines, batteries, power control modules and additional equipment.• Documented work orders and network changes in Manage Engine Service Desk Plus. Created documentation, network block diagrams, and equipment elevation drawings as needed with MS Office.

Arlington, Va, Us

Sr. IP Field Specialist – Site Lead (East), Afghanistan Nov 2010-Sep 2013Supervised and provided training for ten technicians working throughout eastern Afghanistan in support of the Space and Naval Warfare Systems Center (SPAWAR) Morale, Welfare and Recreation (MWR) Internet Café Program providing computers, voice-over-IP (VoIP) phones, and wireless internet connectivity to Operation Enduring Freedom personnel on U.S. military posts in combat areas.• Managed technician assignments, workload, and equipment upgrade schedules.• Performed on-site quality assurance checks of services and customer satisfaction.• Performed remote system monitoring and maintenance of network equipment. • Generated reports in accordance with project policy and standard operating procedures.• Performed field testing and technician training of new equipment and configurations. • Assessed security policy violations detected within the network.• Communicated between customers, upper management, and technicians.• Responsible for over 150 internet cafés across eastern Afghanistan. IP Field Specialist – Field Service Representative (FSR), Iraq Nov 2007-Sep 2010Installed and maintained internet cafés in remote locations of Iraq as part of the SPAWAR MWR Internet Café Team consisting of very-small-aperture-terminal (VSAT) satellite terminals, modems, routers, switches, servers, wireless access points, VoIP phones, desktop computers and uninterruptable power supplies (UPS) in support of the SPAWAR MWR program.• Performed troubleshooting of links and café equipment utilizing spectrum analyzers, network and electronic test equipment, and data test equipment.• Performs routine maintenance on computer equipment, image creation and reimaging tasks utilizing VMware, Symantec Ghost, and Acronis True Image applications.• Tracked equipment via Microsoft Office and Adobe documents.• Kept record of work performed via Service Management software.

Duluth, Georgia, Us

Satellite Communications Technician II - FSR, Ali Air Base, IraqResponsible for the day to day operation, preventive maintenance, and repair of two Deployable Ku-band Earth Terminals (DKET) including amplifiers, satellite modems, frequency converters, fiber optic modems, switches, 6.3m auto-tracking antenna systems, generators, environmental control units (ECU) and other associated equipment supporting mission critical communications.• Installed, configured, operated and maintained Joint Node Network (JNN) satellite terminals consisting of modems, routers, switches, antenna systems, power systems, ECUs, and 2.4 meter auto-tracking antenna assemblies for internet and VOIP Phones. • Ensured proper operation of all communications equipment including fiber transceivers, satellite modems, up/down frequency converters, power amplifiers, antenna systems, UPS, and maintenance and control (M&C) monitoring system. • Coordinated and assisted technical control facility (TCF) with system upgrades, network expansion configurations, and link troubleshooting. • Maintained master station log for terminals and tracked work orders and maintenance schedules through maintenance management system.

Arlington, Virginia, Us

Operations NCO in an Echelons Above Corps (EAC), Tactical Satellite (TACSAT) company responsible for the coordination of company operations in garrison and field environments.

Arlington, Virginia, Us

Section sergeant in a forward deployed, EAC TACSAT company providing long haul satellite communications to forward operating bases in Iraq.• Coordinated, supervised and tracked the installation, operation and unit level maintenance of two satellite hub terminals, two satellite spoke terminals, and associated equipment supporting Army commands in the region during Operation Iraqi Freedom II.• Responsible for the health and welfare of 17 soldiers and 36 airmen.• Performed team chief duties for one AN/TSC-85C hub terminal concurrent with section sergeant duties.• Conducted logistical convoy operations within Iraq.

Arlington, Virginia, Us

Responsible for the management, oversight, operations, and training of 32 soldiers, 22 Airmen and eight tactical satellite terminals within an EAC TACSAT company. • Responsible for planning, coordinating and supervising the installation, operation and unit level maintenance of eight TACSAT terminals.• Provided command, control, communications, computer and intelligence (C4I) support for Army major commands. • Responsible for the health, welfare and professional development of 32 Soldiers, .

Arlington, Virginia, Us

Operated and maintained LOS links and equipment within the Sarajevo Valley and provided oversight of single-channel TACSAT resources.• Configured, monitored and maintained commercial, wide-band LOS radio networks employed in the Sarajevo Valley region to support peacekeeping missions.• Provided technical assistance and training to customers on single-channel tactical satellite (TACSAT) radios.• Planned, coordinated and implemented LOS and TACSAT network configuration changes with senior staff.

Arlington, Virginia, Us

Responsible for the installation, operation, maintenance, monitoring and defense (IOMMD) of an AN/TSC-93B Mutli-channel TACSAT system, two vehicles, two generators, and three soldiers.

Arlington, Virginia, Us

SATCOM Operator/Maintainer at a medium strategic communications terminal (AN/GSC-52) providing military communications on the Korean peninsula.• Supervised facility maintenance program, company test measurement and diagnostic equipment (TMDE) program and provided quality assurance checks.• Conducted direct support level maintenance and repair of high power amplifiers, frequency converters, modems, multiplexers, various antenna subsystems and facility power systems.

Arlington, Virginia, Us

73rd Ordinance Battalion Ft. Gordon, GA Oct 1999 – Oct 2000 Satellite Communications Operator/Maintainer Course (Military Occupational Specialty 25S).11th Armored Cavalry Regiment Ft. Irwin, CA Aug 1996 – Oct 1999Armor Crewman (Military Occupational Specialty 19K)Operated and performed crew level tasks and maintenance on M1A1 Abrams and M551 Sheridan tanks.• While assigned to the Operations Section (S-3), responsible for timely and accurate battlefield graphics used in Force-on-Force training missions with visiting units. • Responsible for real time tracking of combat elements and communication between commanders and the Tactical Operations Center during training missions. 1/103rd Armor, Pennsylvania Army Nation Guard Johnstown, PA Nov 1994-Aug 1996Armor Crewman Operated and performed crew level tasks and maintenance on M1 Abrams tanks.

Bachelor Of Science - Bs, Information Technology

Associate'S Degree, Applied Electronic Studies