Nick Odle Email & Phone Number

Inaugural National Marketing S.T.A.R. award winner at Sunrise Senior Living. Consistent top performer and multiple award winning senior living sales specialist. Directed customer service operations, significantly enhancing quality and customer satisfaction for B2B and B2C environments. Designed and executed reorganization strategies, implementing process improvements and increased operational efficiencies. Administered staff training and launched incentive programs that boosted morale, broadened customer satisfaction and positively influenced the bottom line. For Millennium Teleservices, LLC….• Restructured call center methodology, supporting 60% growth in four months• Improved employee efficiencies, enhancing customer satisfaction • Lowered call abandonment ratings, meeting federally mandated regulations• Launched five new fundraising call centers in two yearsKey Skills: Proven success as change agent and quality control administrator. Meet multiple project demands in fast-paced environments. Results oriented, resourceful and direct when addressing problems. Hands-on management style with ability to win cooperation at all levels. Consistently deliver top performance and superior results. Great motivator.Specialties: Restructured call center methodology, supporting 60% growth in four months. Researched call center operational processes, identifying areas for improvement. Redesigned and re-staffed operations, ensuring customer service standards were not affected. Restructured scheduling and training processes, improving employee efficiencies and company profitability.Created and developed minimum sales performance goals. Initiated performance reviews with focus on quality of work,

Listed skills include Leadership, Team Building, Customer Service, Training, and 43 others.