Alan Nolasco Email & Phone Number

Mexico

Monterrey, Nuevo León, Mexico

Manage and develop the Global Social Media Customer Service strategy for Netflix. Create and develop the framework, quality process, social listening, L&D, KPI definition, voice of the customer insights, title release insights, networking with stakeholders to position the team in more regions. Alignment with the different parts of the world to maintain a unified service level around the globe.

I worked closely with the sales organization providing personalized content for a better and easy approach with the Architecture & Design firms, positioning Steelcase products with the design community augmenting the chances of winning more projects. My work is key to keeping engaged and updating the designers with the latest products and information to use on their projects. Working closely with the sales organization has been a great experience because is a constant challenge to maintain the company and the product relevant to the design community, so creating between the sales department and activities, content, and experiences to keep them engaged was my day-to-day challenge.

Santa Catarina

I worked with Grupo Gersa developing and executing the marketing strategy and leading the marketing team and my goal was to position Gersa as the expert in the field. The work that the team and I made was to attract customers by creating a different kind of experiences and interactive approaches to the technology that can be applied to their industries. The most successful experience I had was when between the sales organization and my team we present to 3M a game in which you can interact with a robot, and this open the conversation on the capabilities we were able to make. The result of that bold move was a big win for Gersa because 3M gave us the automation of most of the production line for Scotchbrite.

I worked with WDM Water Systems building their marketing resources, developing their website and their order fulfillment tool, customer support and customer relations, investor results reports, relationship with distributors, and national sales strategy. I coordinated the sales organization and lead the design team. To attract customers to the brand I create a strategy based on Facebook and Google ads that gave us excellent results and leverage our dealers with promotions and competitive prices.

San Pedro Garza García, Nuevo León, México

ActionCOACH is a coaching franchise system that looks for professionals who want to become business coaches. My job was to create content for social networks, email marketing campaigns as well google ads and blog posts.• Facebook (ActionCOACH Latinoamérica and• Coach de Negocios)• Twitter (@Actioncoachla)• LinkedIn (Franquicia ActionCOACH Iberoamérica y• ActionCOACH Iberoamérica)• Google Adwords campaings (Search and Display)• Remarketing Campaings (Display)

Monterrey, Nuevo León, México

I developed as a Community Manager for the agency and the clients. Algo helping with the communications for “El Chavo del 8” Facebook game and some other projects. During my time working there, I learn how to attract more users to the games and keep them engaged to it. Other activities I had gone:• E-Commerce admin• Digital Marketing Strategy• Marketing Research

Marketing research Benchmarking Investor results Sales analysis

Marketing Intern Key Accounts Intern