Alan Nunez Email & Phone Number

Winnipeg, Manitoba, Canada

• Sales and Merchandising Expertise: Proven ability to supervise and drive sales by meticulously executing merchandising standards, inventory management, and replenishment procedures to enhance product visibility and availability across the store.• Leadership and Team Development: Adept at providing guidance, training, and coaching to a team, driving sales initiatives, and maximizing associates' sales capabilities. Strong emphasis on cultivating an inspired selling culture and fostering a high level of customer service to achieve business objectives.• Operational Excellence and Loss Prevention: Extensive experience in overseeing general operations, ensuring adherence to company policies, maintaining store security, and implementing loss prevention measures. Proficient in managing inventory, minimizing shrink, and upholding privacy policies.• Effective Communication and Collaboration: Skilled in fostering open communication, making sound business decisions, and effectively collaborating with cross-functional teams to achieve targets and drive results. Committed to delivering exceptional customer experiences while optimizing store performance.

La Paz, Bolivia

• Developed and implemented the project of creating the contact center area, with the capacity to attend incoming calls and perform outbound services to increase the organization's national market presence• Led, developed and executed strategic actions for fundraising, loyalty and recruitment of individual donors• Recruited, trained, motivated and developed skills for the team of operators• Defined, tracked and monitored productivity objectives in the different services

La Paz Bolivia

• Developed, managed and implemented projects for business initiatives• Assigned to the project of opening new branches to increase the company's sales and visibility nationwide• Led working groups to handle crises and complex requirements that required high-priority attention• Define a new corporate identity and a marketing strategy to improve the image of the state-owned company.

Obrajes C.7, Esq. Av. 14 De Septiembre

• Contributed to the implementation of business and sales projects• Supervision of projects to improve social media presence and website functionalities• Develop commercial strategies to improve the company's profile by improving business relationships with local and state-owned companies• Report and suggest adjustments and modifications to sales strategies to meet the needs of salespeople and customer requirements

La Paz Bolivia

Founder of the company EXPANSIÓN DIGITAL which offered a complete social media branding service, increasing followers and promoting products and services.• Managed, administrated and monitored social networks and designed and planned content and comprehensive care of messages. Also, real-time analysis of the brand's interaction with its followers to obtain information for improvement opportunities• Analysed the business situation regarding its presence in the most crucial search engines and social networks.• Designed a comprehensive plan for growth in RRSS, Google searches and web page reach.

La Paz Bolivia

• Created the sales team, recruited sales consultants, monitored their orders, trained them in sales techniques, and advised and instructed them on any subject related to the company.• Defined sales strategies to boost the income of the company.

La Paz - Bolivia

• Implemented the project of the bank's new contact center.• Provided coaching, mentoring, and performance feedback to team members • Consistently demonstrated enthusiasm, patience, and understanding• Maintained accurate records to help with planning, reviews, or other areas• Assisted with other departmental-level responsibilities as assigned• Social media community manager.

La Paz

• Supervised the department staff to ensure compliance with service times and quality in response letters. • Controlled and registered the economic income generated by the delivery of debt certificates, account statements, copies of checks, customs certificates and any information the customer requires of their services and operations carried out in the bank.• Elaborated and updated the fee schedule that meets the customers' needs while maximizing the entity's income when providing the service.• Designed action plans and improved customer service, both external and internal.

La Paz

• Supervised the work team to ensure the quality and clarity of the response to complaints and inquiries regarding the products and services offered by the institution.• Negotiated with clients to solve problems and maintain the good image of the institution.• Ensured the issuance of responses within the established times of attention regulated to avoid fines or observations for non-compliance.• Updated procedures, rules and regulations.

La Paz

• Supervised the work team in charge of minimizing monetary losses generated by fraud in debit and credit cards through analysis of customer consumption behaviour, execution of preventive solutions and management of chargebacks (money recovery operation through a process with VISA International).• Defined alerts for the fraud prevention system to promptly detect financial operations affecting the customer and entity.• Answer customer claims about erroneous, suspicious, fraudulent transactions and operations with credit and debit cards.

La Paz Bolivia

• Analyzed fraud claims and unrecognized debit and credit card consumption. • Elaborated response letters, dealt with customers to resolve cases, and clarified doubts about the clients' questions.

La Paz Bolivia

• Received and processed remittances from abroad.• Generated daily reports sent to Spain and monthly reports for management control.

La Paz Bolivia

Developed a guide for identifying and formulating projects for the Anti-Poverty and Solidarity Investment Support Program.

Supply Chain Management Post-Degree Diploma & Management Certificate

Trained with hands-on skills and knowledge needed to manage, organize, and run supply chain functions. From logistics to procurement.

Bachelor Of Engineering (B.E.), Industrial Engineering

Bachelor'S Degree