Alan Pang Email & Phone Number

Toronto, Ontario, Canada

• Responsible for driving new M365 (Office) subscriptions through Windows Account Settings and account.microsoft.com
• Delivered over a million new subscribers through the two owned channels for fiscal year
• Collaborating closely with engineering/ design/ data science teams to experiment with new feature roll-outs
• Pitching new features to senior leadership and plan for upcoming quarters/ year while staying nimble, adjusting to macro economic factors
• Collaborate with partner teams to ensure aligned user experiences cross-platform

• Delivered an app feature (Streaming Pay) that enables employees to receive pay cheques from their employers on-demand. Closely collaborating with engineers, designers, data scientists.
• Worked closely with banking partners to ensure integration points are privacy and legally compliant.
• Gained leadership approval on strategic feature roadmap, with the objective of increasing small business acquisition.

Toronto, Ontario, Canada

• Defined the long-term digital payment strategy for TELUS to address high OPEX costs; growth and acquisition through new payment solutions; and cash-flow benefits through buy-now-pay-later programs
• Collaborated with senior leaders to align on cross business units’ objectives

Toronto, Ontario, Canada

• Managed the vision & roadmap for billing and payment self-serve initiatives in the customer portal; supporting 2.2M monthly active users with one-time payments, bill management, preauthorized agreements, and Apple/ G-Pay
• Drafted micro-service technical diagrams to communicate data flow; reviewed API spec documents from middleware
• Collaborated with a team of full-stack developers, product designers, QAs to bring new initiatives to life (ie. User Story grooming sessions, PR reviews, design workshops, UAT support)
• Partnered with key stakeholders and technical partners to align on long term strategy, project requirements, deliverables, performance metrics, and go-to-market (GTM) plans
• Maintained a healthy product backlog by leveraging agile methods & prioritization, providing a steady funnel of work for continual delivery
• Synthesized analytics, voice-of-customers, and customer research to formulate hypotheses to drive business and customer outcome

Toronto, Canada Area

• Delivered a smart call-blocking feature (Call Control) for mobility and home phone customers to helped customers eliminate spam phone calls, driving +11k new monthly active users
• Delivered a redesigned internet management experience by enabling new features for customers to manage their Internet plan via self-serve; assisting 200k+ active monthly users and successfully off-loading 20% customer.
• Established a self-serve tool to help customers migrate their existing Zimbra Webmail data to Gmail as part of a back-end server migration initiative; assisting 1.5 million customers, reducing ~50k customer calls (over.
• Produced refined user stories and acceptance criteria based on business and technical rules

Toronto, Ontario, Canada

• Provided digital strategies to tackle various market objectives (increase brand engagement, increase sales, and promote marketing campaigns)
• Designed digital interfaces such as apps, Chatbots, websites, and financial tools
• Utilized analytics to benchmark existing performances and identified weaknesses for design improvements
• Conducted user research and stakeholder interviews to understand underlying business objectives
• Crafted user journeys and personas to gain alignment amongst team members and client
• Created low-fidelity wireframes to communicate design thinking and concepts; Constructed high-fidelity prototypes to demonstrate interactions and visual designs

Vancouver, Canada Area

• Engaged with client’s business leaders to understand their business needs; then transforming those to proper database/ software implementation requirements
• Bridged the gap between our internal departments by liaising business requirements to technical and QA teams
• Post technical integration, I utilized our proprietary software to create data visualizations to support client’s decision-making process
• Supported UAT with client’s systems, processes, policies by providing extensive system documentation and validation

Vancouver

• Redesigned the website for Fidelity Investments and Manulife
• Conducted workshops with key stakeholders to capture business requirements to inform design principals
• Held focus groups, card sorting sessions, and interviews with end users to identify opportunities for improvement
• Created personas, user journeys, functional specs, and information architecture to align on user targets & segments
• Design strategy was successfully implemented, providing easy-to-consume investment/ insurance concepts, resulting in reduced operational costs from customer calls/ in-branch support
• Utilized a breadth of skills from research, strategy, and software development to assist in creating a holistic strategy

Vancouver, Canada Area

• Ranked 4th/160 in sales results in the district, earning recognition from management
• Trained new staff during new personnel onboarding process
• Built rapport through engaging clients in conversations to understand their needs
• Matched client needs with suitable products and made recommendations for their financial needs

Bachelor Of Science (Bsc), Interactive Arts & Technology

• Achieved Dean's Honour Roll • Focus on designing for end users (product, service or process are given extensive attention at each stage.

Minor In Business Administration, Business Administration And Management, General