Alan Pang Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Responsible for driving new M365 (Office) subscriptions through Windows Account Settings and account.microsoft.com• Delivered over a million new subscribers through the two owned channels for fiscal year• Collaborating closely with engineering/ design/ data science teams to experiment with new feature roll-outs• Pitching new features to senior leadership and plan for upcoming quarters/ year while staying nimble, adjusting to macro economic factors• Collaborate with partner teams to ensure aligned user experiences cross-platform

• Delivered an app feature (Streaming Pay) that enables employees to receive pay cheques from their employers on-demand. Closely collaborating with engineers, designers, data scientists.• Worked closely with banking partners to ensure integration points are privacy and legally compliant.• Gained leadership approval on strategic feature roadmap, with the objective of increasing small business acquisition.

Toronto, Ontario, Canada

• Defined the long-term digital payment strategy for TELUS to address high OPEX costs; growth and acquisition through new payment solutions; and cash-flow benefits through buy-now-pay-later programs• Collaborated with senior leaders to align on cross business units’ objectives

Toronto, Ontario, Canada

• Managed the vision & roadmap for billing and payment self-serve initiatives in the customer portal; supporting 2.2M monthly active users with one-time payments, bill management, preauthorized agreements, and Apple/ G-Pay• Drafted micro-service technical diagrams to communicate data flow; reviewed API spec documents from middleware• Collaborated with a team of full-stack developers, product designers, QAs to bring new initiatives to life (ie. User Story grooming sessions, PR reviews, design workshops, UAT support)• Partnered with key stakeholders and technical partners to align on long term strategy, project requirements, deliverables, performance metrics, and go-to-market (GTM) plans• Maintained a healthy product backlog by leveraging agile methods & prioritization, providing a steady funnel of work for continual delivery• Synthesized analytics, voice-of-customers, and customer research to formulate hypotheses to drive business and customer outcome• Created business cases to seek capital from leadership team to fund new initiatives

Toronto, Canada Area

• Delivered a smart call-blocking feature (Call Control) for mobility and home phone customers to helped customers eliminate spam phone calls, driving +11k new monthly active users• Delivered a redesigned internet management experience by enabling new features for customers to manage their Internet plan via self-serve; assisting 200k+ active monthly users and successfully off-loading 20% customer calls• Established a self-serve tool to help customers migrate their existing Zimbra Webmail data to Gmail as part of a back-end server migration initiative; assisting 1.5 million customers, reducing ~50k customer calls (over 6 months)• Produced refined user stories and acceptance criteria based on business and technical rules

Toronto, Ontario, Canada

• Provided digital strategies to tackle various market objectives (increase brand engagement, increase sales, and promote marketing campaigns)• Designed digital interfaces such as apps, Chatbots, websites, and financial tools• Utilized analytics to benchmark existing performances and identified weaknesses for design improvements• Conducted user research and stakeholder interviews to understand underlying business objectives• Crafted user journeys and personas to gain alignment amongst team members and client• Created low-fidelity wireframes to communicate design thinking and concepts; Constructed high-fidelity prototypes to demonstrate interactions and visual designs

Vancouver, Canada Area

• Engaged with client’s business leaders to understand their business needs; then transforming those to proper database/ software implementation requirements• Bridged the gap between our internal departments by liaising business requirements to technical and QA teams• Post technical integration, I utilized our proprietary software to create data visualizations to support client’s decision-making process• Supported UAT with client’s systems, processes, policies by providing extensive system documentation and validation

Vancouver

• Redesigned the website for Fidelity Investments and Manulife• Conducted workshops with key stakeholders to capture business requirements to inform design principals• Held focus groups, card sorting sessions, and interviews with end users to identify opportunities for improvement• Created personas, user journeys, functional specs, and information architecture to align on user targets & segments• Design strategy was successfully implemented, providing easy-to-consume investment/ insurance concepts, resulting in reduced operational costs from customer calls/ in-branch support• Utilized a breadth of skills from research, strategy, and software development to assist in creating a holistic strategy

Vancouver, Canada Area

• Ranked 4th/160 in sales results in the district, earning recognition from management• Trained new staff during new personnel onboarding process• Built rapport through engaging clients in conversations to understand their needs• Matched client needs with suitable products and made recommendations for their financial needs

Bachelor Of Science (Bsc), Interactive Arts & Technology

• Achieved Dean's Honour Roll • Focus on designing for end users (product, service or process are given extensive attention at each stage.

Minor In Business Administration, Business Administration And Management, General