Alan Parker Email and Phone Number

An IT service delivery specialist with over 3 decades of experience working in the not-for-profit and financial services sectors designing, implementing and managing IT processes and overseeing the transitions of numerous projects into live services.Introduced numerous Service Delivery best practice processes including Change, Incident, Problem, Project, Security and Procurement Management and brought about radical transformations of IT teams, improving wider business perceptions and driving efficiencies.Comfortable with engaging a wide range of stakeholders, from presenting business cases at board-level to drawing requirements from end-users. Management experience of a variety of teams from 2 to 13 people. KEY SKILLS • ITIL Design, Build and Transition of IT Services• Incident, Problem & Change Management• Developing and embedding policies and procedures• IT Governance & Compliance• Service Design (SLRs, SLAs, Service Catalogues)• Supplier & Contract Management• Project & Portfolio Management• PRINCE2• IT Information Security (CISMP)• Service Delivery