Alan Parkison
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Alan Parkison Email & Phone Number

Senior Cloud Service Management at Deltek
Location: Portland, Oregon Metropolitan Area, United States 7 work roles 2 schools
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Current company
Deltek
Role
Senior Cloud Service Management
Location
Portland, Oregon Metropolitan Area, United States
Company size
3220 employees

Who is Alan Parkison? Overview

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Quick answer

Alan Parkison is listed as Senior Cloud Service Management at Deltek, a company with 3220 employees, based in Portland, Oregon Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Alan Parkison.

Alan Parkison previously worked as Senior Cloud Service Management Specialist at Deltek and Sr. Incident Manager at Zayo Group. Alan Parkison holds Bachelor Of Business Administration (Bba), Telecommunications Management from City University Of Seattle.

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Deltek

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Profile bio

About Alan Parkison

ITSM expert with over 15 years of IT experience, resolving infrastructure challenges for enterprise and Fortune 500 clients. Expert in translating business requirements into functional specifications and user stories that align with user expectations and organizational goals. Committed to delivering exceptional customer experiences and implementing innovative processes that enhance customer satisfaction and optimize operational costs. Proven ability to utilize ServiceNow, IP/telephony, and WAN/LAN technologies to optimize IT service delivery. Expert in crafting and presenting clear, concise Post Mortem RCAs, RFOs, and other technical and business communications.Qualifications & Proven Experience• ITIL ServiceNow Incident Management• Project Management• Collaboration as a Trusted Advisor• Post Mortem RCAs and RFOs• Fiber and IP/Telephony Issue Resolution• Team Leadership and Mentoring in a 24/7/365 Environment• Proactive Customer Focus and Satisfaction• Continuous Learning and Improvement• Enthusiasm, Trainability, and a Positive Attitude• Managed Services and Telecommunications support

Current workplace

Alan Parkison's current company

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Deltek
Deltek
Senior Cloud Service Management
herndon, virginia, united states
Website
deltek.com
Employees
3220
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7 roles

Alan Parkison work experience

A career timeline built from the work history available for this profile.

Senior Cloud Service Management Specialist

Current
Deltek

Service Management processes with focus on Incident Management, Problem Management, Service Level Management, Change Management, Request Fulfillment, Configuration Management, and attention on Continual Service Improvement for cloud customers.

Jan 2024 - Present

Sr. Incident Manager

Zayo Group

Vancouver, Washington, United States

  • Mentored team of Incident Managers on providing post-sales support for enterprise and Fortune 500 customers.
  • Provided leadership and supervision to Operations Managers responsible for supporting Cloud Voice, Cloud Compute (IaaS), MPLS, SIP, Hosting, Colocation, Data Center, managed professional services and Unified.
  • Managed internal & external escalations for strategic, at-risk customers in response to CSAT & NPS scores
  • Wrote and presented postmortem RFOs and root cause analyses (RCAs) of incidents.
  • Coordinated with product and engineering for incident response and support with global NOC.
  • Developed new ServiceNow, Salesforce, and CRM support processes based on ITIL best practices.
Jan 2017 - Aug 2023

Technical Operations Manager

Electric Lightwave

Vancouver, Washington, United States

  • Met with clients quarterly to discuss service pain points and ensure Service Level Adherence & KPI compliance.
  • Established a Trusted Advisor relationship for partner channel and assigned strategic customers.
  • Served as the Single Point of Contact (SPOC) for assigned accounts in a 24/7/365 mission-critical environment.
  • Collaborated cross-functionally with the Service Delivery, Legal, Sales, NOC, and Engineering teams.
  • Managed interactions with technical repair/support teams on Cisco UCCX and Mitel MiCloud Connect.
  • Provided pre-and post- sales support, collaborating with service delivery, engineering, and account executives.
Jan 2014 - Dec 2017

Technical Call Center Manager

Integra

Vancouver, Washington, United States

  • Managed a team of 24 Tier-1 support technicians, including scheduled workforce coverage with 12 direct reports.
  • Coached local and remote teams to improve troubleshooting and the customer experience.
  • Set team and individual call handling and performance goals, and conducted regular performance evaluations.
  • Implemented a new ServiceNow ITIL-based Incident management system with new KPI metrics.
  • Team member to select, design, implement, and train on the new $2 million SaaS Contact Center solution.
  • Project Managed the cutover of Interactive Intelligence (Genesys) SaaS for six regional contact centers.
Jan 2007 - Nov 2014

Strategic Account Manager

Integra

Portland, Oregon, United States

  • Managed account health, flagging and escalating at-risk accounts to ensure SLA targets were met
  • Provided exceptional white-glove level customer service to dedicated and channel partner clients.
  • Developed Service Improvement Plans to address customer concerns and areas of improvement.
  • Grew book of business by upselling assigned accounts and driving revenue growth 12% annually.
Jul 2004 - Nov 2007

Account Executive

Valley Tel Service, Inc.

Portland, Oregon, United States

  • Sales of new Mitel and Samsung PBX, voicemail and Contact Center solutions.
Jan 2003 - Dec 2003

Information Technology Telecommunications Manager

Ikon Office Solutions

Tigrad, OR

  • Managed the telecom and helpdesk operations of this $450 million division of a Fortune 500 company.
  • Defined system requirements, including those specified in Request for Proposals (RFP)s.
  • Managed and approved all expenditures for carriers, vendors, and equipment providers for offices in six states.
  • Implemented Remedy incident management program for an 1,800-user PC base.
  • Successfully project-managed T1/OC3 cutovers on 300+ station PBX, ACD and voicemail.
  • Managed all voice and data cabling installations, ensuring compliance with all industry standards.
Jan 1994 - Nov 2000
Team & coworkers

Colleagues at Deltek

Other employees you can reach at deltek.com. View company contacts for 3220 employees →

JC Joy Clarise Cubangbang Joy Clarise Cubangbang Colleague at Deltek Metro Manila, National Capital Region, Philippines, Philippines View → LP Lynda Porter Lynda Porter Colleague at Deltek Eau Claire, Wisconsin, United States, United States View → JF Jonas Friis Pedersen Jonas Friis Pedersen Colleague at Deltek Kongens Lyngby, Capital Region Of Denmark, Denmark, Denmark View → LK Lucia Krinsky Lucia Krinsky Colleague at Deltek Melrose, Massachusetts, United States, United States View → SP Shrihari Pampana Shrihari Pampana Colleague at Deltek Mumbai, Maharashtra, India, India View → KU Karsten Ulrich Karsten Ulrich Colleague at Deltek Copenhagen, Capital Region Of Denmark, Denmark, Denmark View → PV Parveen Varma Parveen Varma Colleague at Deltek Herndon, Virginia, United States, United States View → JS Jan Stampe Jensen Jan Stampe Jensen Colleague at Deltek Næstved, Region Zealand, Denmark, Denmark View → RM Raj M. Raj M. Colleague at Deltek Bengaluru, Karnataka, India, India View → LD Love Delos Santos Love Delos Santos Colleague at Deltek Metro Manila, Philippines View →
2 education records

Alan Parkison education

FAQ

Frequently asked questions about Alan Parkison

Quick answers generated from the profile data available on this page.

What company does Alan Parkison work for?

Alan Parkison works for Deltek.

What is Alan Parkison's role at Deltek?

Alan Parkison is listed as Senior Cloud Service Management at Deltek.

Where is Alan Parkison based?

Alan Parkison is based in Portland, Oregon Metropolitan Area, United States while working with Deltek.

What companies has Alan Parkison worked for?

Alan Parkison has worked for Deltek, Zayo Group, Electric Lightwave, Integra, and Valley Tel Service, Inc..

Who are Alan Parkison's colleagues at Deltek?

Alan Parkison's colleagues at Deltek include Joy Clarise Cubangbang, Lynda Porter, Jonas Friis Pedersen, Lucia Krinsky, and Shrihari Pampana.

How can I contact Alan Parkison?

You can use AeroLeads to view verified contact signals for Alan Parkison at Deltek, including work email, phone, and LinkedIn data when available.

What schools did Alan Parkison attend?

Alan Parkison holds Bachelor Of Business Administration (Bba), Telecommunications Management from City University Of Seattle.

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