Until closure in December 2017, A Duff IAL delivered expert services on data governance and associated strategy, process and organisational change as in the following examplesMultinational Leader in sustainable technologies (JM) 7/2015 to 4/2017• Established Global Data Services teamMultinational Parcel Delivery Provider (TNT Express) 05/2015 to 12/2015Data Governance Lead in Business Transformation• Established approach for implementation of Data Governance• Designed Target Operating Model for Data Governance,• Managed team to deliver foundation Data Assets (policies, processes, standards, business rules)Multinational e-Commerce and Media Services goods (Naspers) 02/2015 – 05/2015 Data Governance Consultant in Data Governance and MDM Service Implementation• Established Data Governance Processes for key master and reference data• Developed Control Framework and roles and responsibilities to govern data• Established MDM service catalogue and Target Operating Model and to support global implementation of immediate and future data governance prioritiesMultinational consumer goods (Heineken International) 09/2011 – 10/2014Data Governance Operations Lead for Global Data Services (GDS)• Defined and applied the MDM Implementation process and acceptance criteria for MDM organisational change management and data migration activities in Heineken’s Global Transformation Program• Sized, recruited, trained and then managed the team to execute the day-to-day operations governing master data to support the corporate Data Standards• Defined an MDM Control Framework to assure data governance in an increasingly Global Enterprise• Designed enterprise system roles to meet master data governance and business requirements aligning them with business processes and roles• Progressively expanded Data Governance Operations to match increasing geographical and functional footprint• Transferred Operational Data Services to Shared Service Centre in Poland

Multinational consumer goods (British American Tobacco) 06/2010 – 07/2011Strategic Capabilities Consultant for Master Data Management (MDM)• Definition of policies, standards and processes to support MDM Shared Services• Implementation of data governance principles to establish tactical control on data quality via roles• Integration with data architecture and the global SAP implementation projectMultinational agrochemicals (Syngenta) 08/2008 – 05/2009Client Lead working with virtual team on simplification of material master data • Reviewed product definition, led development of process to simplify material data• Obtained stakeholder agreement to implement reduction in system SKUs by over 50%Multinational chemicals (Ciba, now BASF) 05/2006 – 06/2008Implementation of data governance on a single global instance of SAP • Developed, mapped and agreed primary master data processes, designed master data roles• Established / implemented roles to embed master data governance (inc. SoX, hazardous goods)• Delivered training and documentation on primary master data objects • Supported implementation and rollout to European, American and APAC sites transferring knowledge to ClientMultinational footwear (Clarks International) 07/2005 – 04/2006 Implementation of central data maintenance and quality service to support SAP• Mapped master data processes, roles and transactions. Designed organisation • Defined and delivered supporting software (forms and workflow)• Coordinated business role and organisational change and trainingMultinational packaging and equipment (Tetra Pak) 08/2002 – 06/2005 Team Lead on data governance in parallel with SAP rollout• Project managed documentation of master data processes and business rules• Developed federate data governance model to implement data governance • Contributed to foundation of a “data governance community”• Consolidated governance principles in the organisation alignment program

Partner work between A Duff International Associates and Global Data Excellence Ltd to deliver a proof of value for data governance and application via software for improved data quality, reporting and control in the Telecommunications sector

Multinational food company in a process engineering initiative 11/2000 – 12/2001MDM organisation and process design. Quote of principal client contact relating to deliverables “..(these demonstrate) how far you have brought the team, against all odds." • Developed Data Management Change Control Processes, generic models and key processes for management of primary data objects • Designed effective processes supporting Data Standards and formed foundation for Data Management rules to complement those Standards and their applicationIn a more individual capacity: - • Developed high Level Process Set for Data Quality Management services and defined the global and regional organisation and job profiles

As part of a pan-European ERP (BPCS) implementation, set up and managed a team of 11 responsible for the central input and validation of data concerning customer and product information for operational use and business analysis. Established Global Data Standards and business metadata. Administered budget of £900,000.Achievements included:• Reduced headcount in central team from 15 to 11 through training and improved working practices, relating to data management and exploitation;• Exceeded service standards agreed with internal business customers throughout the unit’s three-year period of operation.

Secondee, European Business System Project Jan – Jun 97Designed and prototyped the European Distribution Requirements planning Logistics Manager, Household and Toiletries Division, France Jun 90 – Dec 96Planned and line managed warehousing and re-supply of 12 distribution centres. Role developed to lead Pan-European training in MRPII stock management techniques and Sales & Operations Planning. Achievements included: • Improved "on-time" delivery performance (applied PDCA and ‘Kaizen’ methodologies ) and product launch to Japanese customer• reduced material inventories by 45% over a year, improved supplier reliability via development programmesMaster Production Scheduler, Pharmaceuticals Division Jan 88 – May 90Implemented Master Production Scheduler role within MRP II (Manufacturing Resources Planning)Production Leader of Steriles’ Pharmaceutical Production Nov 84 – Dec 87Graduate Trainee in Engineering and Process Development Sep 83 – Oct 84.