✔ Alan Peyton

✔ Alan Peyton Email and Phone Number

Customer Success Professional @ Koenig & Bauer (US)/(CA)
✔ Alan Peyton's Location
Plano, Texas, United States, United States
✔ Alan Peyton's Contact Details

✔ Alan Peyton personal email

n/a

✔ Alan Peyton phone numbers

About ✔ Alan Peyton

Highly organized, customer success professional passionate about people and processes. Broad range of experience related to customer service, operations and sales support. Proven ability to engage with a wide range of audiences from line workers to senior management. Specialties:+15 years experience in financial services industry + 9 years in manufacturing industry+ Strategic account management+ Resource scheduling + Billing and accounts payable

✔ Alan Peyton's Current Company Details
Koenig & Bauer (US)/(CA)

Koenig & Bauer (Us)/(Ca)

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Customer Success Professional
✔ Alan Peyton Work Experience Details
  • Koenig & Bauer (Us)/(Ca)
    Customer Support
    Koenig & Bauer (Us)/(Ca) Jan 2014 - Present
    Dallas, Tx, Us
    KBA North America is located in Dallas, Texas and a member of the KBA Group. Established almost 200 years ago in Wuerzburg, Germany, Koenig & Bauer AG (KBA) is the oldest and second largest press manufacturer worldwide. KBA's banner, 'People & Print', reflects its dual focus as a leading innovator for print entrepreneurs. The group's product range is the broadest in the industry; its portfolio includes commercial and newspaper web presses, sheetfed offset presses in all format classes, inkjet systems and presses, special presses for banknotes, securities, metal-decorating, smart cards, glass and plastic decorating, and flexible substrate systems. For more information visit the company's web site at www.kba.com.Coordinate and facilitate all press audit / evaluation requirements for our largest clients including Graphic Packaging International, Packaging Corporation of America, RR Donnelley and WestRock. • Service select program for improved productivity, quality and state of the art press updates. Accomplished through day to day response to parts and service needs as well as practice solutions through our service select program• Provide our customers a guarantee that their press is operating to its maximum performance capabilities through such evaluationsSchedule all electrical and mechanical service needs for KBA’s North America customers.• Centralize the dispatch of service technicians, tracking all visibility • Monitor and evaluate service call support • Analyze 24/7 remote maintenance support with 82% return to production rate
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  • Csg Systems
    Production Operations Supervisor
    Csg Systems May 2010 - Jul 2013
    Englewood, Colorado, Us
    • Directs and coordinates the development and implementation of activities in the production area to meet production goals, quality and cost objectives • Prioritizes print production schedules and plans and administers budgets and procedures• Provides direct supervision to a unit within established guidelines, policies and procedures• Selects and develops staff to ensure efficient operation of the function
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  • Equivalent Data
    Production Manager
    Equivalent Data Jul 2007 - Feb 2009
    Houston, Texas, Us
    Equivalent DATA Group provides 24x7 document services to legal and corporate clients. EQD combines state of the art technology, unparallel customer service and a four-step quality control to deliver solutions to clients with challenging document, imaging and electronic discovery needs. We provide large-scale electronic discovery services and software to attorneys, investigators, corporations, and legal professionals. Founded by electronic discovery specialists with over 15 years of experience, our staff includes expert data engineers, project managers, software developers, legal consultants, and knowledgeable support staff. Our proprietary software, NeedleFinder, identifies, collects, mines, reviews, processes, and produces electronic data into fully-searchable, image-enabled, coded databases.As a comprehensive document services company, we provide seamless, comprehensive solutions to our legal and corporate clientele.
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  • Bowne
    Customer Service Manager
    Bowne 1992 - 2007
    Bowne was founded over 230 years ago and provides 24x7 financial print, marketing and business communication services around the world. Key services include consultation and production of printed and electronic documents needed for financial and legal related communications and government filings. Call Center / Customer Service & Production Manager (5/98 to 05/07)* Prioritized and made work assignments based on long-term strategic value of clients* Addressed client and sales dissatisfaction issues in a constructive manner* Micro-managed high profile transactions when necessary* Ensured continuity with job assignments from shift to shift by working with other shift managers* Completed staff performance evaluations, organized team meetings and encouraged feedback loop* Mentored 10+ associates on SEC filing procedures Customer Service Representative / Production Coordinator (8/92 to 4/98) * Maintained ongoing communications with clients regarding projects and ensured client needs were met * Applied in-depth knowledge of the printing process including pre-press, press, bindery, and shipping* Prepared needed documents to enter a job into production and to create the needed pricing documentation* Checked documents for proofing errors and ensured client brand standards were adhered to

✔ Alan Peyton Skills

Customer Service Management Account Management Sales Project Management Software Documentation Litigation Support Operations Management Offset Printing Leadership Digital Printing Document Management Strategy Production Planning Process Improvement Key Account Management Budgets Direct Sales Team Building Job Scheduling Performance Management Pricing Databases Logistics Management Inventory Control

✔ Alan Peyton Education Details

  • Pittsburg State University
    Pittsburg State University
    Printing Management / Business Administration

Frequently Asked Questions about ✔ Alan Peyton

What company does ✔ Alan Peyton work for?

✔ Alan Peyton works for Koenig & Bauer (Us)/(Ca)

What is ✔ Alan Peyton's role at the current company?

✔ Alan Peyton's current role is Customer Success Professional.

What is ✔ Alan Peyton's email address?

✔ Alan Peyton's email address is al****@****wne.com

What is ✔ Alan Peyton's direct phone number?

✔ Alan Peyton's direct phone number is +121428*****

What schools did ✔ Alan Peyton attend?

✔ Alan Peyton attended Pittsburg State University.

What skills is ✔ Alan Peyton known for?

✔ Alan Peyton has skills like Customer Service, Management, Account Management, Sales, Project Management, Software Documentation, Litigation Support, Operations Management, Offset Printing, Leadership, Digital Printing, Document Management.

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