Alan Phan Email and Phone Number
Alan Phan work email
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- Valid
Alan Phan personal email
Alan Phan phone numbers
Major technology enthusiast.
Total Wine & More
View- Website:
- totalwine.com
- Employees:
- 3297
-
Information Security Operations AnalystTotal Wine & More Sep 2022 - PresentBethesda, Maryland, United States
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It Service Desk TechnicianTotal Wine & More Nov 2021 - Sep 2022Bethesda, Maryland, United States
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Computer TechnicianGeek Squad Jul 2021 - Nov 2021Rockville, Maryland, United States• Resolved customers’ technical issues by assessing situation and providing solutions (malware removal, device set-up, install/upgrade, advanced diagnostic, data transfer, etc.)• Performed client data back-up and transfer services using mule (dedicated data transfer device)• Upgraded or replaced hardware in client devices (storage drive, RAM, CPU fan, etc.)• Created work tickets in Nova ticketing system to inform team members of customer device issues• Monitored repair queues and provide status updates to customers regarding repair work on their device• Reimaged devices with severe performance issues or malware• Performed device set up and software installation on new Windows and Mac devices before delivering to customers -
Website ManagerSeed Of Good Hope Dec 2019 - Jul 2021Falls Church, Virginia, United States• Troubleshooted unexpected website issues using Mobirise Website Builder and FileZilla FTP client • Provided on-the-phone support for non-technical donors and beneficiaries on how to interact with website content• Installed Zoom and Microsoft Office for staff members in person and remotely with Chrome Remote Desktop • Adjusted website design to make it more intuitive for users based on their feedback • Provided on-the-phone support for users of our in-house social distancing assistance mobile app -
Office Of The Chief Information Officer InternU.S. Department Of The Treasury Jan 2018 - Aug 2018Washington, District Of Columbia• Identified problem areas in HR system usability with team by conducting user surveys• Provided support by email to non-technical users that were taking the HR system usability survey• Authored survey instructions and troubleshooting guidelines (standard operating procedures) for survey takers• Monitored staff compliance to Rules of Behavior by creating and maintaining online forms and responses• Provided support by email to non-technical staff on how to submit compliance form to SharePoint site -
Rapid Prototyping InternEsurgi Oct 2016 - Dec 2016Baltimore, Md• Performed troubleshooting procedures, bug fixes, and hardware maintenance• Performed research for new solutions or better components when the device failed to function properly• Designed, assembled, and programmed medical device prototype
Alan Phan Skills
Alan Phan Education Details
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Management Information Systems, General
Frequently Asked Questions about Alan Phan
What company does Alan Phan work for?
Alan Phan works for Total Wine & More
What is Alan Phan's role at the current company?
Alan Phan's current role is Information Security Operations Analyst | Security+.
What is Alan Phan's email address?
Alan Phan's email address is jo****@****buy.com
What is Alan Phan's direct phone number?
Alan Phan's direct phone number is +124053*****
What schools did Alan Phan attend?
Alan Phan attended University Of Maryland Baltimore County.
What skills is Alan Phan known for?
Alan Phan has skills like Java, Microsoft Office, Writing, Sharepoint, Autodesk Inventor, Customer Service, Management, Teamwork, Arduino, Android, Social Media, Business Technology.
Who are Alan Phan's colleagues?
Alan Phan's colleagues are Ryan Arthur, Micheal Nelson, Crystal Cazares, Van Smart, Matthew Masson, Andrew Kelly, Gloria Barretto.
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