Alan Pickess Email & Phone Number

Newbury, England, United Kingdom

Responsible in the design and delivery of the Telecoms Security Framework (TSF) across Vodafone UK, collaborating with teams across Group and UK. Accountable for all programme management activities to ensure delivery reflects new regulation and existing security controls.• Managing a team to carry out gap analysis, governance, KPIs and implementation plans.• Evolve the programme as NCSC introduce new requirements pending the threat landscape. • Ensure security teams can demonstrate compliance across all security requirements.• Deliver a compliance management system across an Integrated Controls Framework (ICF) to include multiple security standards such as ISO27001, CAS(T), TBEST, TSF, ISO22301, NIS etc.• Create a set of delivery KPIs associated with security controls to hold the business to account. • Implement a strategy to deliver best-practices complying with company policies and controls. • Attend risk councils to understand and mitigate risks that may derail delivery of security controls.• Work with Ofcom to demonstrate compliance against relevant legislation.

Newbury, England, United Kingdom

Managing Security in order to meet out legal obligations as a telecoms provider as well our contractual security commitments to our Customers.• Successfully led a team through an Information Commissioner's Office (ICO) Audit.• Implemented a Security Framework for managing & tracking compliance via maturity models and ‘Security by Layers’. • Transforming the Vetting team and enabling capability to process clearances across multiple different sponsors.• Supporting security compliance across Public Sector customers worth over half a billion in revenue.• Replacing legacy systems with Azure and introducing automation of non-complex but lengthy processes to realise 40% efficiencies.• Introduced a cost recovery model from vetting and security consultancy services to suppliers, project managers, inter-company operational teams and cost-of-sale wins.• Implemented an industry leading online mandatory interactive training course for all personnel working on Public Sector accounts and tracking annual completions across the company.• Created a best-in-class secure intranet portal outlining key security rules, Vetting information, relevant external news and FAQs to our Security stakeholder community.

Newbury, England, United Kingdom

Managing UK compliance across Vodafone's Information Security Management System (ISMS) to maintain ISO27001, UK's Public Services Network (PSN) and the CAS(T) scheme.• Simplified the ISMS by consolidating five management systems across four different product/service portfolios.• Created a KPI dashboard measuring the effectiveness of the security controls for PSN, ISO27001 & CAS-T. • Established and aligned on relevant governance sessions to ensure security controls are effectively being considered in activities across the business.• Implemented an online self-serve ISMS portal for Security Compliance Managers and our key stakeholders to manage and track IT Health Checks (ITHC), risks, issues and audit findings. • Expanded the scope of our ISO27001 to include an additional 15 sites across our technical estate.• Led on internal security audits as well as coordinating and supporting external independent audits.

Newbury, England, United Kingdom

Managing the successful delivery of Enterprise programmes in replacing legacy complex systems by standardising industry leading technologies resulting in the consolidation of simple support models and reducing costs to increase margin across our fixed portfolio.• Implemented a P3O model for a Centre or Excellence driving successful delivery of transformational Enterprise programmes and projects costing more than £250m.• Managing a team of people to deliver resource capacity, performance and benefits reporting, budget planning, cost analysis, holding governance sessions with senior decision makers and driving regular communications with key stakeholders.

Newbury

The PMO Manager’s principle role is to support the development of strategy for the Major Programme Practise in line with organisational goals through continuous improvement. The role involves working closely with Programme Leaders to support the successful delivery of all Enterprise programmes through effective processes and methodologies. Key accountabilities include but not limited to: • Risk & Issue Management by centrally recording, reporting & supporting mitigating activities to minimise impact to the Programmes.• Resource & Capacity Management ensuring a credible and agreed model to deliver.• Define and execute communications strategy to ensure colleagues receive valuable management information to make appropriate decisions.• Assess, define & implement required governance structure to support required outcomes that meets the demands of internal & external stakeholders and customers.• Manage financial costs of programmes and tack/report on its commercial benefits.• Stakeholder management by building excellent working relationships and influencing decisions to maximise the benefits to the business.• Tailoring appropriate best practice standards, conduct training, provide support and report on the progress of major programmes.

Newbury

As Business Planning & Strategy Manager, I was responsible for managing the Enterprise annual Operating Plan in converting Enterprise strategy initiatives into quarterly execution plans. The role involved working right across Vodafone Group & UK to ensure the right resources were aligned in order to get the right outcome for our customers and our business. Other activities included but not limited to:• Aligning Product and Commercial Planning Managers with Sales Segment priorities.• Agreeing quarterly deliverables with the UK Head of Enterprise, UK FCO & UK CEO.• Managing Opex and Capex to support New Product Development (NPD), Campaigns & transformation projects.• Motivating and coordinating the delivery teams with Capacity & Demand management.• Leading stakeholder planning conflicts & constraints through to agreed resolutions.• Working with the Project Management Office tracking deliverables against the plan.• Assuring appropriate governance & controls are followed amongst Product & Marketing Managers.

Responsible for continual service improvement initiatives by deploying process excellence and business change. Activities included but not limited to:• Supporting the Public Services Network (PSN) programme by implementing ISO20000 Service Management System within Unified Communications Services (UCS) team.• Designed and produced an implementation plan for a Configuration Management System (CMDB).• Produced a Business Intelligence tool for the UCS Delivery team transitioning projects into Service.• Assisting the Operational Excellence team with Vodafone’s Group transformation programmes into the new Operating Model.• Working alongside Business Process Change Consultants with the Vodafone and Cable & Wireless integration projects.• Mapping As-IS and To-Be business processes using EPC model and Customer facing workflows.• Conducting Gap Analysis prior to organisational changes.• Implemented a Programme Management System for the Commercial Marketing team to help effectively manage their Go-To-Market (GTM) propositions.

Responsible for corporate governance for International Standards including ISO20000 Service Management, ISO27001 Security Management, ISO9001 Quality Management and ISO14001 Environment Management Systems. Also maintaining compliancy across 28 partnership accreditations including Cisco, Microsoft, Oracle, HP, VMWare, Red Hat, Check Point, Citrix, Juniper, EMC, Enterasys, and Extreme. Achievements to maintain our IOS & Manufacturing certs, drive down costs & improve efficiencies included but not limited to:• Implementing a Service Management (Service-Now), by replacing 5 Service Desk systems.• Improving collaboration & productivity with a corporate intranet site on SharePoint 2010.• Replacing paper based Purchase Requests with an online system (InfoPath) for automated approval matrix workflow.• Introducing a legal register to track compliance against UK & EU legislation.• Implementing a central corporate Skills Database (ServiceNow).• Replacing an excel Corporate Risk Register with a self-service online system (ServiceNow) with dashboard & automated reporting to Senior Execs.• Producing pre-sales collateral such as design docs, capability statements & visual presentations.• Responding to tenders for large Customer opportunities.• Presenting improvement initiatives to the UK Board with SWOT and Costs analysis.• Supporting the Commercial team to confirm compliance against contractual requirements.• Mapping processes with key stakeholders against a RACI model using MS Visio.

Part of the Talent Management team selected by UK board for successfully delivering support for high profile contracts before being dedicated to 2e2’s largest Customer.Activities included delivering Request, Incident, Problem, Change, Configuration, Availability, Business Continuity and Service Level Management. Supporting 4000+ end users at over 55 locations across the UK. Creating Policies (Company wide), Processes (Contract Specific/mid level) and procedures (Operational work instructions) to ensure a consistent approach to delivering services in order to improve the Customer experience. Data Analysis of Service Desk statistics in order to monitor, review, report SLA's and instigate any action to eradicate unacceptable levels of Support.

Reading, United Kingdom

Managing a technical Service Desk team and Hardware engineers on a Customer Site supporting over 1,500 users. Key activities also included:- resolving 75% of all incoming calls.- Attending Customer Operation meetings.- Writing Customer Service Reports & presenting monthly SLA achievements.- Offering advice on improving delivery of service.- Managing & leading 2e2 onsite staff to delivering Customer excellence.- Actively involved with transition projects into BAU support.- Co-ordinating with Suppliers to resolve Incidents quickly & managed requests against SLAs.