A highly-successful and commercially-aware Senior IT Consultant, Project Manager & Program Manager with diverse experience across B2B, B2C, banking, finance, media, technology, consulting and global corporate sectors. An expert in ITIL Service Management best practice, specialising in application capacity and performance, incident, problem and change management. Collaborative approach to transformational leadership, engaging with key stakeholders at Board / C-Level, and with 3rd parties, delivering a ‘fit for purpose’ IT services and operations, aligned with business requirements. Inspirational as a Business Leader, with an ‘open’ management style, able to get the very best out of teams. Effectively gathers and translates business requirements into tangible, realistic programme deliverables & outcomes, designing and executing effective project delivery strategies, visions and roadmaps. Experience of leading change management, business transformations, outsourcing, service transitions, ITIL process implementations, offshoring, Data Centre migration, application transformation and benefits realisation.