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Alan Pugh Email & Phone Number

Head of Customer Success, Expert-Generalist at TravelJoy
Location: Elyria, Ohio, United States 10 work roles 1 school
1 work email found @traveljoy.com 2 phones found area 440 and 800 LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email a****@traveljoy.com
Direct phone (440) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
TravelJoy
Role
Head of Customer Success, Expert-Generalist
Location
Elyria, Ohio, United States
Company size
32 employees

Who is Alan Pugh? Overview

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Quick answer

Alan Pugh is listed as Head of Customer Success, Expert-Generalist at TravelJoy, a company with 32 employees, based in Elyria, Ohio, United States. AeroLeads shows a work email signal at traveljoy.com, phone signal with area code 440, 800, and a matched LinkedIn profile for Alan Pugh.

Alan Pugh previously worked as Head of Customer Success at Traveljoy and Customer Experience and Success Lead at Glossgenius. Alan Pugh holds Aas, Electronic Engineering - Computer Maintenance And Networking from Lorain County Community College.

Company email context

Email format at TravelJoy

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{first}@traveljoy.com
89% confidence

AeroLeads found 1 current-domain work email signal for Alan Pugh. Compare company email patterns before reaching out.

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Profile bio

About Alan Pugh

My origin story is retail and tech support. I spent a decade climbing the ladder at Best Buy, from occasional seasonal sales in a small store in Sandusky, Ohio to leading an online strategy team at the corporate office in Minnesota. During those years, we created some groundbreaking projects, including the launch of the company's first remote team (Geek Squad Online Support) and a collaboration with the Chief Ethics Officer (Agent of Justice).In the end, though it was the start of many great professional relationships that continue today, the corporate world moved a bit slow for me.I briefly joined the Quicken Loans IT team after my time with Best Buy. I picked up some valuable experience providing IT support in an enterprise environment, but quickly realized that I needed the "customer" part of customer support to be fulfilled, and that commuting every day really wasn't for me.Since 2014, I have worked for three startups, focused on laying the foundation for customer service and success excellence. I have created self-help tools, onboarding plans, customer lifecycle roadmaps, and handled front-line customer communication for each team, providing a stellar support reputation, high retention, and a feedback loop to keep product development focused on the end user.In early 2018, I joined the two founders of TravelJoy as the first full time hire, building our service and success operation from the ground up. As a member of a very small team, I have the opportunity to wear many hats: customer service, tech support, community management, marketing, product management, and others. Our team and company are growing rapidly and we're poised to take the travel agent software industry by storm.

Listed skills include Troubleshooting, Technical Support, Computer Hardware, Computer Repair, and 21 others.

Current workplace

Alan Pugh's current company

Company context helps verify the profile and gives searchers a useful next step.

TravelJoy
Traveljoy
Head of Customer Success, Expert-Generalist
San Francisco, California, US
Website
traveljoy.com
Employees
32
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Company profile
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10 roles

Alan Pugh work experience

A career timeline built from the work history available for this profile.

Head Of Customer Success

Current
Traveljoy

Modernizing the workflow of travel professionals with an all-in-one solution for client communications, invoicing, custom forms, electronic signatures, task lists, and more.

Feb 2018 - Present

Customer Experience And Success Lead

Glossgenius

Building out the customer experience and success programs for a game-changing personal assistant app that frees independent beauticians from mundane paperwork and helps them grow their business.

Jun 2017 - Feb 2018

Director Of Information Technology

_Hellotech_

Los Angeles, California, US

Formerly Geekatoo. Managing a team of IT support, customer service, and fulfillment agents in Cebu, PH. This team provides inbound and outbound customer support and sales, provider support, and remote technical support for consumers and SMB across the country.

Dec 2014 - Jun 2017

Owner

Comrade'S Bbq

In November of 2013, I began making and selling premium barbecue sauces and dry rubs as a hobby. Less than a year later, I moved into a shared commercial kitchen space and began expanding. By winter the product was in three retail locations in the Cleveland area. The company was a one man operation and a part time endeavor. Comrade's BBQ was available in.

Nov 2013 - Mar 2017

Desktop Support Technician

Quicken Loans

Detroit, MI, US

As a desktop technician, I diagnose and repair issues related to computers, networks, A/V, wireless headsets and phone systems in a corporate environment. Myself and another technician handle support for six hundred employees in Cleveland and Pittsburgh on Windows 7, 8, Mac OS X, Android, iPhone, and Blackberry devices along with IP phone and VPN support.

Jul 2013 - Nov 2014

Social Media And Web Strategist For Exclusive Brands

Best Buy

Richfield, Minnesota, US

Website and social media strategy for Insignia, Rocketfish, Dynex and Init brands.

Sep 2011 - May 2013

Deputy Of Covert Operations

Geek Squad

US

Supervisor to team of sixteen Online Support agents, manager of Online Support social media presence

Nov 2009 - Sep 2011

Covert Agent

Geek Squad

US

Online Support agent, working flex schedule from home, speaking directly with clients to offer and perform repair/setup services on computers

Mar 2009 - Nov 2009

Double Agent

Geek Squad

US

On-site computer and network technical support and repairs. Home and office.

Mar 2007 - Mar 2009

Counter Intelligence Agent

Geek Squad

US

Retail location consumer-grade computer repair and support.

Oct 2006 - Mar 2007
Team & coworkers

Colleagues at TravelJoy

Other employees you can reach at traveljoy.com. View company contacts for 32 employees →

CB Cody B. Cody B. Colleague at Traveljoy Sequim, Washington, United States, United States View → BD Brandon Dorn Brandon Dorn Colleague at Traveljoy Durham, North Carolina, United States, United States View → LB Lenore Boles Lenore Boles Colleague at Traveljoy Atlanta, Georgia, United States, United States View → LG Lisa Gillenwater Lisa Gillenwater Colleague at Traveljoy Denver, Colorado, United States, United States View → JL Jordan Leone Jordan Leone Colleague at Traveljoy Denver, Colorado, United States, United States View → HJ Heather Jaynes Heather Jaynes Colleague at Traveljoy Farmington, Michigan, United States, United States View → PH Perry Healy Perry Healy Colleague at Traveljoy United States, United States View → DG Deven Gibbs Deven Gibbs Colleague at Traveljoy Oklahoma City, Oklahoma, United States, United States View → CM Chelsey Moïse Chelsey Moïse Colleague at Traveljoy Charlotte Metro, United States View → MK Marissa Kern Marissa Kern Colleague at Traveljoy Wake Forest, North Carolina, United States, United States View →
1 education record

Alan Pugh education

  • Lorain County Community College
    Lorain County Community College
    Electronic Engineering - Computer Maintenance And Networking
FAQ

Frequently asked questions about Alan Pugh

Quick answers generated from the profile data available on this page.

What company does Alan Pugh work for?

Alan Pugh works for TravelJoy.

What is Alan Pugh's role at TravelJoy?

Alan Pugh is listed as Head of Customer Success, Expert-Generalist at TravelJoy.

What is Alan Pugh's email address?

AeroLeads has found 1 work email signal at @traveljoy.com for Alan Pugh at TravelJoy.

What is Alan Pugh's phone number?

AeroLeads has found 2 phone signal(s) with area code 440, 800 for Alan Pugh at TravelJoy.

Where is Alan Pugh based?

Alan Pugh is based in Elyria, Ohio, United States while working with TravelJoy.

What companies has Alan Pugh worked for?

Alan Pugh has worked for Traveljoy, Glossgenius, _Hellotech_, Comrade'S Bbq, and Quicken Loans.

Who are Alan Pugh's colleagues at TravelJoy?

Alan Pugh's colleagues at TravelJoy include Cody B., Brandon Dorn, Lenore Boles, Lisa Gillenwater, and Jordan Leone.

How can I contact Alan Pugh?

You can use AeroLeads to view verified contact signals for Alan Pugh at TravelJoy, including work email, phone, and LinkedIn data when available.

What schools did Alan Pugh attend?

Alan Pugh holds Aas, Electronic Engineering - Computer Maintenance And Networking from Lorain County Community College.

What skills is Alan Pugh known for?

Alan Pugh is listed with skills including Troubleshooting, Technical Support, Computer Hardware, Computer Repair, Windows 7, Networking, Software Installation, and Os X.

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