Alan W. Email & Phone Number

Sunnyvale, CA, US

I was laid off from Wipro at the end of December because I could not find another client to work with during the end-of-year holidays. However, that isn't keeping me from pursuing my next Apple platform engineering role!Here's what I've been doing since then:- Maintaining a dynamic spreadsheet on Teal that tracks my job search process. I've identified 5.

As an Information Technology and Services Consultant specializing in Apple devices, I leverage my expertise to provide comprehensive support and guidance in integrating, configuring, and maintaining Apple hardware and software ecosystems.My responsibilities include conducting thorough assessments of clients' IT infrastructure to identify opportunities for.

Bangalore, Karnataka, IN

As a seasoned Senior Apple System Administrator within Wipro's Apple Practice, I focused on Apple devices and device management, bringing passion and a wealth of expertise to ensure seamless operations and user experiences.My role extended beyond the technical realm by enabling and empowering the community of Apple Admins at Wipro, driving collaboration.

Denver, CO, US

My contributions included significant achievements in device management, platform updates, and process optimization to support DaVita's mission and operations. In my role as an Endpoint Administrator at DaVita, I undertook a range of critical responsibilities:- Certified, tested, and released new macOS and iOS versions through beta testing via AppleSeed.

Nashville, Tennessee, US

While working as an Associate IT Consultant at Vanderbilt University Medical Center, I successfully managed diverse responsibilities, showcasing my expertise in Apple and Apple integration. My core duties encompassed delivering high-quality customer service, providing comprehensive IT support, structuring efficient processes, and producing instructional.

Spent this time taking care of an elderly parent

Throughout my tenure as an Embedded Engineer, I assumed significant responsibilities to enhance the technological landscape of the client. Key aspects of my role included proficiently managing Apple technologies and mobile device management, providing consultation services, overseeing software licensing and usage, and ensuring optimal outcomes through the.

Franklin, TN, US

Provided IT support for the Home Care Division and agencies nationwide and the Home Care Executive Suite based at Community Health Systems' headquarters in Franklin, Tennessee.Notable achievements during my tenure include:- Supported over 60 home care and hospice agencies in 22 states- Developed, documented, and implemented IT support policies..

Nashville, Tennessee, US

Member of Network Computing Services providing IT services to the Department of Pathology. Developed hardware/software support standards for Mac platform. Managed Windows, OS X and FileMaker Servers as well as storage arrays for servers, Active Directory OU and served as Subject Matter Expert on Apple technologies.Notable achievements during my tenure.

Miami, Florida, US

Provided repairs and upgrades for all Apple and PC customers, as well as quality-leading network installation services in both homes and businesses. Consistently maintained above average service scores that increased warranty reimbursement an additional 50% monthly. Assisted Business Sales team members in selling complex solutions based on Apple.

Miami, Florida, US

Recruited, trained and managed 5 Apple technicians in a six-state region where we consistently placed in the top 3 regions for service excellence.

Miami, Florida, US

Founded and implemented Apple University which taught the art of Apple service to other technicians in the tech services department. Consistently maintained above average Apple service scores that increased warranty reimbursement an additional 50% monthly. Supervised and mentored junior technicians, consistently reviewing, validating and correcting.

Nashville, TN, US

- Provided troubleshooting and resolution to staff and clients. Implemented a preventative maintenance plan for printers and assisted with the overflow of Help Desk calls.- Performed troubleshooting for malfunctioning workstations, laptops, and network printers.- Built, captured and deployed images using Ghost, now Symantec Ghost

Miami, Florida, US

Performed all warranty and non-warranty repairs as well as upgrades on Apple and Windows computers. Provided delivery, installation and training on Apple computers and delivered world class customer service.

Washington, DC, US

As a crew member on the USS Iowa (BB-61), served in the deck department maintaining liberty boats, prepped and painted exterior spaces, and participated in the holystoning of the teak decks. Supplemented the gun crew in a 5" inch, 38 caliber gun mount, stood in-port and underway watches, and worked as the divisional yeoman.As a crew member on the USS.