Alan W. Email & Phone Number

Sunnyvale, Ca, Us

I was laid off from Wipro at the end of December because I could not find another client to work with during the end-of-year holidays. However, that isn't keeping me from pursuing my next Apple platform engineering role!Here's what I've been doing since then:- Maintaining a dynamic spreadsheet on Teal that tracks my job search process. I've identified 5 key stages: Networking, Applying, Interviewing, Negotiating, and Receiving/Accepting Offers.- Completed the "ChatGPT for Project Management - Leveraging AI for Success" specialization on Coursera.- Completed the "Prompt Engineering" specialization on Coursera- Completed the "Generative AI Leadership & Strategy" specialization on Coursera- Completed the "ChatGPT: Master Free AI Tools to Supercharge Productivity" specialization on Coursera.- Completed the "Introduction to Git and GitHub" course on Coursera.- Completed the "Change Management for Generative AI" course on Coursera.- Completed the "ChatGPT for Project Management: Insight, Planning, & Success" course on Coursera.- Completed the "ChatGPT for Project Management: Execution, Tracking, Success" course on Coursera.- Completed the "ChatGPT Advanced Data Analysis" course on Coursera.- Completed the "GPT Vision: Seeing the World through Generative AI" course on Coursera.- Completed the "Trustworthy Generative AI" course on Coursera.- Completed the "Generative AI for Leaders" course on Coursera.- Completed the "OpenAI GPTs: Creating Your Own Custom AI Assistants" course on Coursera.- Completed the “Advanced Prompt Engineering for Everyone" course on Coursera.- Completed the “Prompt Engineering for ChatGPT" course on Coursera.- Completed the “Crash Course on Python" course on Coursera.- Completed the “Google AI Essentials" course on Coursera.Also, I was affected by the nature of my role at Wipro. I am a high performer and am happy to connect you with my previous manager.

As an Information Technology and Services Consultant specializing in Apple devices, I leverage my expertise to provide comprehensive support and guidance in integrating, configuring, and maintaining Apple hardware and software ecosystems.My responsibilities include conducting thorough assessments of clients' IT infrastructure to identify opportunities for improvement and efficiency gains within their environment, implementing tailored solutions, and ensuring seamless integration and compatibility.Collaborating closely with clients, I deliver personalized training sessions to enhance end-user proficiency and maximize the benefits of Apple's suite of services, including iCloud, Apple ID management, and collaboration tools like iCloud Drive. I also provide strategic recommendations for software applications and security measures, addressing clients' unique business needs.My role includes a deep understanding of Apple's products and a proactive approach to implementing innovative solutions that align with each client's business objectives.Notable achievements for clients include:- Providing IT Services to a BioTech Start-Up- Configuring Apple Business Manager and Jamf Pro to streamline device management and deployment, including automating device enrollment.- Leveraging Jamf Pro to configure and manage AppleTVs as a digital signage platform.- Upgrading the wireless network for the mobile production office of a classical rock touring artist.- Enriching the skills of IT staff at a private K-12 school, teaching modern deployment approaches, and delivering exceptional knowledge of macOS imaging.- Employing technical expertise to troubleshoot macOS Server's built-in web server services for Tennessee State University's Center for Teaching, Learning, and Technology.- Providing FileMaker Server consulting services for the Home Care Division of a national for-profit hospital chain.

Bangalore, Karnataka, In

As a seasoned Senior Apple System Administrator within Wipro's Apple Practice, I focused on Apple devices and device management, bringing passion and a wealth of expertise to ensure seamless operations and user experiences.My role extended beyond the technical realm by enabling and empowering the community of Apple Admins at Wipro, driving collaboration and knowledge-sharing.Through bi-weekly calls, internal maintenance of the Apple User and Technical Communities, and the pursuit of training and certification opportunities with our partners, I committed to fostering excellence among our talented admin team.Notable achievements during my tenure include:- Managed over 15,000 macOS devices for Wipro globally using Jamf Pro. Simplified and centralized approach to provisioning, configuring, and maintaining devices, leading to a reduction of over 75,000 hours for the IT staff.- Led a technical training initiative by empowering the Apple admin community at Wipro, certified 13 admins in Jamf 100 and Jamf 170 in 4 months.- Provided zero-day support for macOS. Testing beta versions as they were released, verifying all line of business applications, and all security tools were working, then providing a managed upgrade path. - Safe-listed Apple IP address range for Apple device management at Wipro and clients by collaborating with stakeholders, network security teams, and platform owners. Aimed at facilitating seamless management of Apple devices within the respective enterprise networks.- Worked with clients and stakeholders to drive innovation and extend the ability to manage macOS using open-source projects within multiple MDM platforms, leading to time savings and increased productivity.- Supported targeted evaluations, proof of concept, and pilot implementations of Apple Device Management Service solutions to timely success.- Built and developed the technical architecture/documentation for Apple Device Management Service Offering for clients.

Denver, Co, Us

My contributions included significant achievements in device management, platform updates, and process optimization to support DaVita's mission and operations. In my role as an Endpoint Administrator at DaVita, I undertook a range of critical responsibilities:- Certified, tested, and released new macOS and iOS versions through beta testing via AppleSeed for IT, ensuring that DaVita's technology stack remained up-to-date and optimized for performance.- My primary focus involved the comprehensive management of endpoint devices across various sectors, including health, management, and Workspace One (AirWatch). I served as one of the go-to experts in Mobile Device Management (MDM) and endpoint technology for internal teams at DaVita.- Accountable for provisioning, overseeing, and deploying macOS devices using Workspace One, streamlining the device management to enhance efficiency and security.- Provided Tier 3 support for mobile device infrastructure, maintaining the integrity of DaVita's mobile ecosystem.- Managed the BeyondTrust Remote Support (Bomgar) appliance to facilitate remote assistance.Notable achievements during my tenure included:- Managed and maintained over 10,000 iOS and iPadOS devices worldwide, ensuring seamless and secure operations across the organization.- Collaborating with vendors, Apple iOS management, and subject matter experts to update Software as a Service (SaaS) platforms, enhance DaVita's software landscape, and optimize user experiences.- Created and configured multiple iOS devices tailored to specific clinics and physical services, customizing the technology to meet the needs of different settings.- Engineered and redesigned the macOS deployment process using Workspace ONE, streamlined the deployment workflow, and enhanced endpoint device management.

Nashville, Tennessee, Us

While working as an Associate IT Consultant at Vanderbilt University Medical Center, I successfully managed diverse responsibilities, showcasing my expertise in Apple and Apple integration. My core duties encompassed delivering high-quality customer service, providing comprehensive IT support, structuring efficient processes, and producing instructional materials such as the "Creating Self-Service Tickets" video to empower users in handling service tickets autonomously.As a subject matter expert and consultant, I played a pivotal role in crafting both written and video documentation outlining IT procedures. Notably, I was part of a nine-person team responsible for supporting the Department of Medicine, consisting of 22 divisions, and the Institute of Medicine and Public Health. This encompassed macOS device administration, configuration, and deployment, contributing to a seamless integration of modern tools and techniques.Notable achievements during my tenure included:- Successfully migrated from on-premises Exchange to Microsoft 365 and upgraded applications ahead of schedule and under budget with no downtime.- Spearheaded the migration of older versions of Windows to Windows 10 Enterprise across the Department of Medicine and its divisions, making up 10% of the Medical Center enterprise.- Mentored and coached new and junior teammates.- Designed, developed, and deployed macOS devices within the enterprise, demonstrating my ability to implement cutting-edge solutions aligned with organizational goals.

Spent this time taking care of an elderly parent

Throughout my tenure as an Embedded Engineer, I assumed significant responsibilities to enhance the technological landscape of the client. Key aspects of my role included proficiently managing Apple technologies and mobile device management, providing consultation services, overseeing software licensing and usage, and ensuring optimal outcomes through the optimization of operating systems.Notable achievements during my tenure include:- Cost Reduction Strategy: Successfully reduced purchasing costs by transitioning to a yearly purchase cycle for computers, as opposed to sporadic purchases throughout the year. This was achieved through effective negotiation with vendors.- Efficiency Enhancement: Implemented a modern macOS method that significantly slashed imaging time from 3 to 4 months to an efficient 3 to 4 weeks, streamlining operational processes.- Jamf Mobile Device Management Leadership: Directed all facets of the Jamf mobile device management for the academic enterprise, from comprehensive research to successful implementation. This included the selection, implementation, maintenance, and daily management of the Jamf instance. Notable improvements included the establishment of a regular cadence for application patching and enhancements to the standard feature set with advanced alerting, reporting, and configuration policies.- Administered Google Workspace for Education by managing user accounts, permissions, and security settings while providing ongoing support for staff and student use, ensuring compliance with educational policies and data privacy standards.

Franklin, Tn, Us

Provided IT support for the Home Care Division and agencies nationwide and the Home Care Executive Suite based at Community Health Systems' headquarters in Franklin, Tennessee.Notable achievements during my tenure include:- Supported over 60 home care and hospice agencies in 22 states- Developed, documented, and implemented IT support policies.- Coordinated moves of home care and hospice agencies, including the moving of computer equipment, network, and telecom circuits.- Created and administered multiple FileMaker Pro databases using FileMaker Server Advanced, including an IT Asset database and a Cash Reconciliation Database used at all the home care and hospice agencies.- Worked with Corporate IT to migrate Home Care users from eDirectory to Active Directory.- Provided white glove IT support to the C-Suite executives.- Using SurveyMonkey, designed and implemented a survey for all home care offices to rate the level of service provided by Home Care corporate.

Nashville, Tennessee, Us

Member of Network Computing Services providing IT services to the Department of Pathology. Developed hardware/software support standards for Mac platform. Managed Windows, OS X and FileMaker Servers as well as storage arrays for servers, Active Directory OU and served as Subject Matter Expert on Apple technologies.Notable achievements during my tenure include:- Managed departmental technology budget- IT Lifecycle Management of computer hardware- Subject Matter Expert on Apple and Apple in the Enterprise to Network Computing Services. Created Apple Hardware standards for Network Computing Services.

Miami, Florida, Us

Provided repairs and upgrades for all Apple and PC customers, as well as quality-leading network installation services in both homes and businesses. Consistently maintained above average service scores that increased warranty reimbursement an additional 50% monthly. Assisted Business Sales team members in selling complex solutions based on Apple technologies.

Miami, Florida, Us

Recruited, trained and managed 5 Apple technicians in a six-state region where we consistently placed in the top 3 regions for service excellence.

Miami, Florida, Us

Founded and implemented Apple University which taught the art of Apple service to other technicians in the tech services department. Consistently maintained above average Apple service scores that increased warranty reimbursement an additional 50% monthly. Supervised and mentored junior technicians, consistently reviewing, validating and correcting services provided.

Nashville, Tn, Us

- Provided troubleshooting and resolution to staff and clients. Implemented a preventative maintenance plan for printers and assisted with the overflow of Help Desk calls.- Performed troubleshooting for malfunctioning workstations, laptops, and network printers.- Built, captured and deployed images using Ghost, now Symantec Ghost

Miami, Florida, Us

Performed all warranty and non-warranty repairs as well as upgrades on Apple and Windows computers. Provided delivery, installation and training on Apple computers and delivered world class customer service.

Washington, Dc, Us

As a crew member on the USS Iowa (BB-61), served in the deck department maintaining liberty boats, prepped and painted exterior spaces, and participated in the holystoning of the teak decks. Supplemented the gun crew in a 5" inch, 38 caliber gun mount, stood in-port and underway watches, and worked as the divisional yeoman.As a crew member on the USS Samuel E. Morrison (FFG-13), served in the deck department and stood underway watches while deployed.As a member of the Naval Reserves, performed Reserve duty at Naval Reserve Training Center located in Shelby Park, Nashville, Tennessee.