- Creation and analysis of reports in Power BI.- Extraction of data in SQL Server database.- Data handling with Python.

- Creation and maintenance of reports, in Excel and Google Sheets.- Report automation with VBA.- Analysis of customer consumption data.- Create and administer Salesforce Marketing Cloud automations and connections with administrative reports.- Creation and administration of accounts and business contracts in Salesforce Marketing Cloud.- Creation and analysis of service contracts.- Contact customer and sales team to clarify contractual issues.- Use of the Trello for organizing tasks and processes.

- Customer business analysis for the delivery of the best solution.- Analysis of customer purchase history data to identify opportunities.- Ensure delivery of customer-focused IT solutions.- Management of the result based on several metrics.- Consultancy in the sale of hardware, services and software.- Lead management and negotiations via Salesforce.- Meeting a portfolio of IT consultants via phone, email and Whatsapp. - Implementation of the pre-sales, sales and after sales process.

- Customer business analysis for the delivery of the best solution.- Analysis of customer purchase history data to identify opportunities.- Ensure delivery of customer-focused IT solutions.- Management of the result based on several metrics.- Consultancy in the sale of hardware, services and software.- Monitoring of negotiations via Salesforce.- Small business support via phone, chat, email and Whatsapp.- Implementation of the pre-sales, sales and after sales process.

- Generate and analyze dashboards and reports to support management and sales team for retail, providing insights about the business.- Generate tools that facilitate the execution of team processes.- Automate reports with VBA.- Update information on plans and achievement of targets.- Assist management in the formation of plans.- Simplify operational processes within the team.- Search process solutions with support teams.- Assist in distributing the number of sales by keeping it within factory capacity when necessary.- Flag sellers on sales exceeding the plan.