Alan Lloyd Email & Phone Number

Bellingham, Washington, United States

In my role as Technical Services Operations Supervisor with the City of Bellingham, my responsibilities include:- Supervising team of technicians, administrators, and analysts that provide Tier 2 & 3 level support for the city's mobile systems, library systems, and Microsoft on-prem/cloud environment.- Administering security awareness training program- Administering Microsoft 365 tenant (O365, Azure, Security & Compliance, Exchange Online)- Administering Active Directory, SCCM, Group Policy- Overseeing technology asset management from procurement to disposal

Bellingham, Washington Area

In my role as Technical Services Systems Administrator with the City of Bellingham, my responsibilities include:- Supervising service desk staff of 6 technicians- Administering service desk application- Designing & providing end-user training and outreach- Administering security awareness training program- Administering Microsoft 365 tenant (O365, Azure, Security & Compliance, Exchange Online)- Administering Active Directory, SCCM, Group Policy- Overseeing technology asset management from procurement to disposal

Ogden, Ut

Working as an adjunct instructor for the School of Computing, I developed curriculum for, and taught the following courses:NET2200 – Introduction to Operating SystemsNET3200 – Linux Systems Administration

Ogden, Ut

Working as a computer technology specialist for the College of Engineering, Applied Science and Technology. My responsibilities include:- Supervising team of 2 to 4 computer technicians.- Hiring student workers.- Designing and implementing new computer labs & classrooms.- Maintaining existing computer labs & classrooms.- Supporting Faculty/Staff computers- Maintaining 500+ networked client devices including Windows (multiple versions), OS X, and Printers- Maintaining Windows Servers (2012 R2, 2016) used for file and printer services, and image deployment- Maintaining Windows based FlexNet network licensing for multiple engineering software products including: AutoDesk, FeatureCAM, SolidWorks, Matlab, Catia, ANSYS, Cadence, and OnScreen.- Maintaining Windows based server for Faronics Deep Freeze including installation and management of 500+ clients.- Maintaining Windows based server for Microsoft SQL databases used for Sage ACT! and WASP Inventory systems.- Maintaining ESXi v6 servers for Virtual Machine hosting- Building and updating images for computer labs as well as faculty/staff machines- Imaging using Windows Deployment Services- Maintaining Active Directory structure within the College including management of security groups, security objects, and Organizational Units.- Maintaining Group Policy within the college- Deploying software through Microsoft System Center Configuration Manager- Light scripting using Bash, Batch, VBscript, and PowerShell

Ogden, Ut

Working as a computer technician for the College of Engineering, Applied Science and Technology, and the College of Arts and Humanities. My responsibilities include:- Supervising team of 4 to 5 computer technicians.- Supporting Faculty/Staff computers- Maintaining 900+ networked client devices including Windows (multiple versions), OS X, and Printers- Maintaining Windows 2012 R2 Servers used for file and printer services, and image deployment- Maintaining Windows based network licensing for multiple engineering software products including: AutoDesk, FeatureCAM, SolidWorks, Matlab, Catia, and ANSYS.- Maintaining Windows based server for Faronics Deep Freeze including installation and management of 500+ clients.- Maintaining Windows based server for Microsoft SQL databases used for Sage ACT! and WASP Inventory systems.- Maintaining ESXi v6 servers for Virtual Machine hosting- Building and updating images for computer labs as well as faculty/staff machines- Imaging using Symantec GhostCast- Imaging using Windows Deployment Services- Maintaining Active Directory structure within the two Colleges including management of security groups, security objects, and Organizational Units.- Maintaining Group Policy within the colleges- Deploying software through Microsoft System Center Configuration Manager- Light scripting using Bash, Batch, VBscript, and PowerShell- Setting up new computer labs and maintaining existing labs

Ogden, Ut

My duties included:- Administering Weber State University Computer and Information Literacy exams.- Administering Network Technology and Business Multimedia course exams.- Assisting students in preparing for exams- Assisting students with NTM course work- Assisting instructors with grading and teaching.

Salt Lake City, Ut

My duties included:- Data entry from scanned copies of loan documents using the company's proprietary system.- Basic tech support around the office.- Remote support for out-of-office contractors via telephone and Citrix GoToAssist.

Riverton, Ut

-Counting inventory for convenience stores-Data entry into inventory database systems-Creating client invoices using QuickBooks

Saint George, Ut

My duties included:- New computer system builds- On-site installation and setup of new systems- In-shop and on-site repair- Customer intake- Phone support- Limited sales work

Bachelor’S Degree, Network Management Technology, 3.61 Gpa

Associate’S Degree, Network Management Technology, 3.61 Gpa

Institutional Certificate, Network Technologies

In the Network Management Technology program at Weber State University, I studied a variety of technologies related to computer networking.