Alan Reeves Email & Phone Number

Mobile, Alabama Area

My responsibilities include providing basic technical support up to some server maintenance, setting up new employees, setting up new hardware, some SQL database data gathering and maintenance, and more.I joined HPC as the first member of the IT team and was responsible for supporting the company as it grew from approximately 25 employees to over 100 employees. Successes include migrating the company file server to new hardware and adding a virtualized web server, automating the monthly OIG/GSA check using Python, helping with the redesign of the company website, and more.

Mobile, Alabama Area

Adding beauty and creativity to the everyday items in live using digital design and laser engraving technology.

Mobile, Alabama Area

Instructs the Beginners Krav Maga self defense classes - Techniques include various combatives (punches, kicks, elbows, etc), defensive techniques (360 outside defense, reflexive cover), and self defense situations (choke holds, bear hugs, etc) as well as gun defense.Instructs the Advance Krav Maga self defense class - Techniques include gun defense, tactical gun and shooting positions, knife defense, tactical knife work, control techniques, termination techniques, tactical take-downs, and sparring.

Semmes, Al

Maintained company computers and servers while developing and improving custom software designed to automate and perform EPA environmental testing methods.

I maintained the Broadsoft M6 VoIP Softswitch including performing changes, adding, and removing entries and devices. I also developed company documentation and procedures on the Broadsoft M6 VoIP Softswitch. I answered incoming technical support calls on a variety of issues including PC support, workstation support, high speed telecommunication service, VoIP issues as well as others.

Manager Network Services – BellSouth (10/2002 to 12/2006) - AT&T (12/2006 to 6/2008) * Managed 11 technicians in a geographically diverse area responsible for the installationand maintenance of POTS and ADSL related services* Responsible for coaching and developing the technicians as well as cable damages,defective section replacement of cable, and other copper cable maintenance.* Supported laptop computers typically for up to 25 technicians* Designed and programmed a PALM OS program for my Palm handheld device thatallowed entry of safety observations in the field and downloading the data to populateneeded formsNetwork Manager, ADSL – BellSouth - (07/2000 – 10/2002)* Managed up to 8 technicians in a geographically diverse area responsible for installingand maintaining ADSL and UNE SL2 (Unbundled network element) designed circuits* Responsible for coaching and developing these technicians* as well as major computer support for customers and technicians and training othertechnicians on this technology* Supported customer desktop computers when problems arose that were unable to beremedied by my technicians.Service Advocate Center Specialist – BellSouth - (02/2000 – 07/2000)* Designed high-speed data circuits (T-1)* Answered POTS and UNE SL2 requests (Unbundled network elements designed circuits).* Automated a daily report, which included Visual Basic programming for Excel, reducingthe time to prepare the report from 2 hours to 20 to 30 minutes daily and allowing thereport to be transmitted via e-mail rather than fax.Technical Support Manager – BellSouth - (07/1999 – 02/2000)* Responsible for training and supporting up to 125 outside technicians on laptopcomputers used in dispatching* Designed and distributed a program that provided much needed data, such as supervisorresponsibility and contact information, links to plats, and technician contact data, to theoutside technicians

Bachelor'S Degree, Mechanical Engineering

Associates Of Science, Pre Engineering

Associates Of Science, Mathematics

Associates Of Science, Computer Science

Education record