Alan Fleming Email & Phone Number

Boise, ID, US

Boise, Idaho Area

Working through critical incident process while achieving most efficient resolution followed by RCA. Build all processes and audits for all departmental tasks, training and development included. Cross training as a part of Devops included shotgun for sprints and deployments. Critical thinking to determine an efficient solution as a middleman for all teams.

Idaho, United States

Www.fiercebeastmode.com Website design, B2C Marketing strategy, and SBA experience. Leading a team of ISSA personal trainers, result driven fitness for competition and healthy living. Managing payroll, new hires, member management, and all Small Business rolls were just some of the hurdles to overcome. Starting from the ground up I have created a thriving.

Boise, Idaho Area

Network Operations and Service Desk | 3/2019 – 10/2019APEX/WAFED – Boise IDNavigate in and between internal and external computer systems quickly torespond to questions and challenges involving all colleagues’ issues. FreshService being the main ITSM and SCCM for project roll outs. Working with over 300 branch locations and upgrading both hardware and.

Boise, Idaho

Paradise California

• 2016-2018 Fierce Sports Paradise, CA Small Business Owner / Fitness Trainer
• Small business owner and operator specializing marketing fitness and nutrition.
• Maintained all marketing including web design, hosting solution, and network implementation.
• Built and delivered training regimens for a variety of group and individual sessions.
• Supporting satellite clients including training, diet plans and accountability meetings through webcams.
• Responsibilities included, Marketing, payroll, hiring, scheduling, ordering, and all day to day operations

Chico, California Area

• Information Systems Support Helpdesk Specialist
• Supporting high volume of clients while Maintained metrics and quality goals using Microsoft System Center.
• Troubleshooting a variety of applications, wireless communications, ranging from average user to both server and network administration in a hospital environment.
• Created helpful documentation including Standard Operating Procedures related to IT functions.
• Managing and training interns with a variety of hardware, software, network, printer, and virtual solutions.
• Followed HIPPA regulations as a main priority.

Chico, California Area

Responsibilities include technical support of up to 750 end users at peak season. Support includes proprietary application support, printers, PC related issues, Work Flows, network issues and server issues, and Active Directory. Operating Systems include XP, Windows 7, Windows 2000, Server 2003, Server 2008, and Virtual Enviornments. Along with these.

Chico, California Area

• 2010-2012 Chico IT Solutions Chico, CA Information Technology Consultant/Support
• Small business consulting for all aspects of I.T. needs for growing businesses in the Butte County area.
• Direct communication with business owners. Planning and documenting current and future business layouts.
• Supporting Service Level Agreements based on customer contracts of more than 20 Small/Medium Business.
• Quoting and Implementing bare bone networks into various small businesses environments.
• Remote assistance and on-site support for small business customers.

San Jose

Microsoft Professional, Information Technology, 3.2

Activities and Societies: Alpha Thetta Cappa InternshipMicrosoft Academy Program under Sean Worthington Lead Professor and owner of.

Computer And Information Sciences And Support Services