Experienced team leader with a strong background in customer service, sales management, and operations. Over five years of expertise in driving performance, enhancing customer satisfaction, and optimizing team productivity across technology and service industries. Skilled at leading cross-functional teams and fostering a positive, results-oriented environment. Fluent in English and Portuguese, with a focus on delivering top-tier service and building lasting customer relationships.Currently serving as a Bilingual Services Supervisor at Teleperformance, I lead a team of 25 agents, supporting a renowned interpretation service Company ensuring quality resolutions. My approach combines a commitment to operational excellence with strategic insights to consistently meet and exceed service and sales targets.With a degree in International Relations and a background in education, I bring a balanced perspective that aligns operational needs with human-centered management. I am passionate about connecting with professionals who value growth, customer success, and strategic planning.Key Strengths:- Customer Relationship & Retention- Team Leadership & Development- Sales Strategy & Goal Achievement- Process Improvement & Quality Control- Bilingual Communication & Cross-Cultural Skills📬 Let’s connect if you're looking for a driven professional who can lead teams, enhance customer experience, and contribute strategically to business goals.